ミラノ：大聖堂＆博物館チケット（オーディオアプリ＆テラス付き）アップグレード

We’re sorry your flight delay affected your visit. We would like to clarify that we do allow customers to request a change of date or time when requested at least 24 hours before the scheduled admission. In this case, your admission was scheduled for 11:00 AM, but we received your request to change the time at around 12:00 AM on the same day, only a few hours before your scheduled entry. As your ticket had already been secured for the original time, changing it at such short notice was not guaranteed. Nevertheless, we did try to assist you and contacted another customer to see if a time change could be arranged. Unfortunately, the other customer had their own plans and was unable to agree to the change. We understand that your flight delay was beyond your control, and we genuinely regret that we could not find an alternative in this situation. We always do our best to assist our customers whenever changes are requested within the applicable timeframe.

Thank you for taking the time to share your feedback. We're sorry to hear about your experience. However, we would like to clarify that the Viator voucher is not the entry ticket, as clearly stated in the "Know Before You Go" section of our product page. As explained in the booking information, the official Duomo entry tickets are sent separately through the Viator messaging platform, either one day before your visit or immediately for last-minute bookings. These official tickets are the only tickets accepted for entry. We sent your official entry tickets through the Viator platform in accordance with these instructions. Unfortunately, presenting the Viator booking voucher at the entrance instead of the official tickets will not allow access, as the Duomo staff only recognize the official admission tickets. We always encourage guests to check their Viator messages before their visit, as they contain the official tickets and all necessary entry instructions. We appreciate your feedback and remain committed to providing clear communication and support to all of our customers.