The skip the line worked well. The audio guide was easy to use. However, a bit confusing to set up. The wording could be a little clearer. However, we were able to get answers quickly and had it all set up before we arrived.
事業者からの返答
Dear Julie B,
Thank you for your wonderful feedback! We’re delighted to hear that the skip-the-line access worked well and that you found the audio guide easy to use.
We also appreciate your feedback regarding the setup instructions. We’re glad our team was able to assist you quickly and ensure everything was ready before your visit.
Thank you again for choosing us, and we hope to welcome you again soon!
T
Truco_F
August 5, 2026 · via Viator
Didn’t know this was self...
Didn’t know this was self guided tour. Was I found out this was a great way to go . Got thru church right away
事業者からの返答
Dear Truco F,
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the self-guided experience and that you were able to enter the church quickly. It's great to know the visit exceeded your expectations.
We appreciate you choosing us and hope to welcome you again on another adventure!
M
Mandeep_H
June 25, 2026 · via Viator
Amazing
The lady was amazing we learnt so much from her and the experience of seeing the last supper and the city tour after is just the icing on top
事業者からの返答
Dear Mandeep H, Thanks for your feedback, we are glad you had a nice time and enjoyed your visit.
S
shashidhar_t
June 13, 2026 · via Viator
Genuinely helpful and bang for the bucks
I tried several.portals and every where it was full. Then I went with them. They lived up to the promise abd then when I forgot to download the ticket They were nice to send it to me through WhatsApp in the last minute
事業者からの返答
Dear shashidhar t,
Thank you for your wonderful feedback. We are delighted to hear that we could help make your experience smooth and hassle-free, especially when tickets were unavailable elsewhere.
We’re glad our team was able to deliver on our promise and assist you at the last minute by sharing your tickets via WhatsApp when needed. Your kind words truly mean a lot to us.
Thank you for choosing us, and we’re happy to know you found the experience great value for money. We hope you had an amazing visit and look forward to assisting you again in the future.
T
Tyson U
June 12, 2026 · via Tripadvisor
beauty and grandeur of french gothic style, marvelous structure 👏
The cathedral is so amazing, with the terrace view being cherry on the cake,stunned with the masterclass architecture, must visit,
Tip- plan in advance at it sold out days before. I got lucky to secure my tickets with the viator as planned for my itinerary in milan.
No shorts allowed.
事業者からの返答
Dear Tyson U,
Thank you for your wonderful feedback. We’re glad you were able to secure your tickets smoothly and that the visit fit well into your Milan itinerary. Thank you as well for sharing the helpful tip about planning in advance for future travelers.
We appreciate your recommendation and hope you have many more amazing travel experiences ahead!
J
Josh_G
May 8, 2026 · via Viator
Bad experience
Experience was not great! Booked this tour night before thinking I got lucky there was still the full tour at a decent price. The next morning, got a message saying that they overbooked the terrace access portion and that I should reschedule for 2 days later. I told them that was not possible since we won't be in town, so they offered a partial refund if we just did the other part of the tour. We agreed a couple hours before the tour. When we showed up 15 mins before, we could not find any contact and had no messages from the company. We messaged them about 10 mins before the tour. It took them 20 minutes to send our actual tickets with the audio guide. The audio guide is on a separate app that seemed to stop playing every 2-3 mins unless the app was open on your phone. Don't get tricked like us!
事業者からの返答
Dear Josh G,
Thank you for your detailed feedback. We’re happy to hear that you found the tickets well-priced and had a experience the Duomo & Cathedral.
Upon reviewing your booking, we can confirm that access to the terrace portion was unexpectedly restricted by the attraction due to capacity limitations during a very busy period. As soon as we were informed, our team reached out to you with the best possible alternatives, including the option to reschedule or proceed with a partial refund for the remaining experience.
We also apologize for any delay getting your tickets. Since the reconfirmation received last minute & tickets are issued directly by the attraction, there can occasionally be last-minute delays, especially so close to your scheduled time.
S
S1715CHjonathanf
May 3, 2026 · via Tripadvisor
Not great
Terrible instructions with how to get tickets
事業者からの返答
Dear Guest,
Thank you for your feedback. We’re sorry to hear about the confusion you experienced with accessing your tickets.
The confirmation voucher includes important instructions, and the actual tickets are shared separately as a PDF attachment via email through the Viator messaging system. we apologize for any inconvenience caused.
Please note that our support team is always available, and we would have been happy to assist you immediately had you reached out to us at the time.
N
Ni_T
May 1, 2026 · via Viator
Come prepared
It is self guided. We got instructions on the day of the tour which we didn't get a chance to read until we got there because we were in transit. Make sure you bring your own headphones and wear appropriate clothes. No knees or shoulders showing. My partner wore shorts and i left my ear pods back at the hotel. Also we had to download an app to access the audio guide. We feel we didn't really get the experience we paid for.
事業者からの返答
Dear Ni T,
Thank you for your feedback. We are glad you visited the cathedral and appreciate you taking the time to share your experience. We are sorry to hear that we could not fully satisfy you on this occasion.
T
tania b
April 20, 2026 · via Tripadvisor
Watch out with trip advisor tickets to the cathederal as were scanned as being on the blacklist by the cathederal staff so we ne
Trip advisor purchased tickets came up as on the blacklist at the cathederal as they were registered for a different date, be careful of buying them from here
事業者からの返答
Dear tania b,
Thank you for your feedback. We’re sorry to hear about the confusion you experienced at the cathedral entrance.
As per our records, the correct tickets were shared via the Viator app, email, and WhatsApp for your convenience. We understand how situations like this can be frustrating, especially during travel.
If you had reached out to us at the time, our team would have been happy to assist you promptly in resolving the issue.
