I booked with Get Your Guide and misunderstood that my ticket did not include a guided tour. The two people I encountered at the ticket counter were curt and unnecessarily rude, to put it mildly. There was no paper map of the museum, and I was shown a barely visible map on my phone. I got the audio guide. With a few notable exceptions I felt like I was looking at different versions of the same painting. Fortunately, my ticket included a visit to the Palazzo Citterio just a few steps away. It was fantastic! There was a paper map, very helpful pleasant staff and I saw wonderful modern works by artists not familiar to me. The exhibit included works of an amazingly creative Italian fashion magazine photographer, Giovanni Gastel, which I totally enjoyed! (I have also had very positive experiences at Milan's Novocento Museum and the Pinocoteca Ambrosiana.)
Dear ItaliaAmante, Thank you for taking the time to share your feedback. Upon reviewing your comments, it appears there may have been some confusion, as the concerns regarding the booking and guided tour seem to relate to a reservation made through a different platform rather than this experience
