Poor excuse for a museum.
We had pre-purchased tickets and it should have been a simple process to show them the downloaded sheet. It was not. We have visited museums in many Capital cities and this was a very bad experience. Mostly their refusal to honor our prepaid tickets, but the selection of artists was severely limited and the number of works very limited.
事業者からの返答
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations and that the entry process caused frustration. We understand how disappointing it can be when things do not go smoothly, especially when you have pre-purchased tickets and expect a quick and seamless entry.
While we are not directly responsible for the museum’s internal admission policies or exhibition curation, we regret that your visit did not reflect the level of experience you were hoping for. Your comments regarding the entry process and overall visit have been noted and will be shared with the relevant partners.
We appreciate your feedback and are sorry that your experience was not a positive one.
Kind regards
VoxCity
E
Emilie S
April 12, 2026 · via Tripadvisor
Do not take via this site!
Watch out! Tickets not valid via this site! Access was denied at the entrance and we had to buy tickets and they are 3X cheaper (5 euros)
事業者からの返答
Bonjour,
Merci d’avoir porté cela à notre attention. Nous sommes sincèrement désolés d’apprendre votre expérience et comprenons à quel point cela a pu être frustrant.
Veuillez noter que tous nos billets sont valables lorsqu’ils sont utilisés conformément aux instructions fournies. Il est possible qu’il y ait eu un malentendu à l’entrée ou un problème dans la présentation du billet. Nous aimerions avoir l’opportunité d’examiner cela plus en détail.
Nous vous invitons à contacter notre service client en nous fournissant les détails de votre réservation afin que nous puissions vérifier et vous assister au mieux.
Merci pour votre retour.
Cordialement,
Vox City
A
Analia_M
February 4, 2026 · via Viator
Scam
A scam we have not got the tickets and the PDF they send is invalid you have to do flips to get it valid
事業者からの返答
¡Hola!
Lamentamos mucho las molestias y la frustración que esta situación ha causado. Queremos asegurarles que el servicio que proporcionamos es legítimo, pero entendemos que el proceso para validar las entradas resultó complicado en esta ocasión.
Sentimos profundamente que las instrucciones no hayan sido lo suficientemente claras y que no hayan quedado satisfechos tras haber elegido nuestros servicios. Tomaremos sus comentarios muy en cuenta para simplificar este proceso y asegurar que los futuros visitantes tengan una experiencia mucho más fluida y sin complicaciones.
Atentamente,
VoxCity International
A
Alessandra_B
February 1, 2026 · via Viator
Pleasant visit
It takes some time and the beauty of this transparent tower makes all its charm and effect on the Duomo di Milano
事業者からの返答
Bonjour,
Nous vous remercions sincèrement d’avoir pris le temps de nous faire part de votre retour. Nous sommes ravis d’apprendre que votre expérience avec nous a été agréable et que vous avez apprécié nos services. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement et de continuer à vous offrir des moments inoubliables.
Cordialement,
VoxCity
A
Antonia_S
January 4, 2026 · via Viator
Museum is quite interesting, but buy the tickets on the spot!
We both liked the museum. However, the price here is really a rip-off, on site tickets cost 5€ or 3€ for students and we paid 27€ online here.
事業者からの返答
Guten Tag,
vielen Dank für Ihre Bewertung.
Es tut uns leid, dass Sie mit unserem Service nicht vollständig zufrieden waren. Bitte beachten Sie, dass wir kein einfaches Eintrittsticket anbieten, sondern einen bevorzugten Zugang zum Museum zusammen mit einem Audioguide mit 41 Interessenspunkten sowie den dazugehörigen digitalen Karten gewährleisten. Wir freuen uns jedoch, dass Ihnen das Museum trotzdem gefallen hat.
Mit freundlichen Grüßen,
VoxCity
1
195carmelt
July 6, 2025 · via Tripadvisor
Average service why do u ask for more.
Ticket easily purchased at box office and guide provided by museum better than yours. So next time will use Museum. No more comments required. Annoying !
P
pascale D
December 29, 2024 · via Tripadvisor
900 museum
the museum was very good ... but don’t expect an audio guide of the exhibition there is none! Too bad to buy something that doesn’t exist
P
Pecci1969
December 22, 2024 · via Tripadvisor
Entertainment
Up to 25 years you do not pay. In 4 we paid €16. Museum on several floors very interesting. Correctly guided. Some paintings were missing as often happens. However fantastic experience.
G
Girilli
October 23, 2024 · via Tripadvisor
A stone's throw from the Duomo.
Very nice and interesting
Struck by De Chirico's works of almost moving beauty
After visiting the Duomo it is also worth visiting this Museum which is just a stone's throw away
S
simonemE604JX
September 26, 2024 · via Tripadvisor
fixed stage
fixed stage
If you are Milan even passing through you have to go.
everyone knows him, everyone knows where he is (piazza Duomo 8) and everyone has gone there at least once in his life (even if only to take a picture with the cathedral behind him)
