If you book at tower timed entry it is onky 20pp not 35pp. This is not a tour its only entry to tower nothing else.
We were there 4.45 tickets booked for that time n werent allowed in as people were left in 10 mins before hand. Tour saud they told us to arrive 10 mins beforehand but hadnt and when called we couldnt change time or get refund defo dont recommend at all.
事業者からの返答
Dear TJ,
Thank you for your feedback. We’re sorry to hear about your experience.
After checking with our operations team, we can confirm that ticket collection took place at 16:50, while the reserved entry time was 16:45, as clearly stated in the booking and description. Arrival in advance is required to ensure access at the scheduled time.
We regret the inconvenience, but all timings and instructions are clearly explained online.
Warm regards
G
Gary_G
October 17, 2025
Leaning Tower Experience
The Tower is quite something to see as is the Cathedral. If you have the stamina make sure to climb the 300 steps to the top of the tower. The view is magnificent.
事業者からの返答
Good Morning from Caf Tour & Travel,
Dear Gary,
Thank you for sharing your experience! We’re delighted that you enjoyed visiting the Leaning Tower and the Cathedral of Pisa, they are truly iconic landmarks.
Climbing the 300 steps to the top is indeed a rewarding challenge, and we’re glad you appreciated the magnificent views from above.
We hope to welcome you back soon for more unforgettable experiences in Italy.
Warm regards,
The Caf Tour & Travel Team
9
904ivettev
August 25, 2025
Great experience. Once in Italy. Must do 👍🇮🇹
This was a great experience. We took the express train from Rome to Pisa
Costing 52 euros. Then once at the Pisa station a short cab ride for 11 euros. Once there checked in at the information center to upload entry ticket. Information center staff very helpful. The cathedral was beautiful and not as restricted with cover up. 15 minutes before our 4:45 checkin time for the pisa tour we were at the line to enter. Not as bad as it looks for the 290 steps up to the top of the leaning tower of Pisa. Outside some nice restaurants and tents either stuff to buy
Overall. Great experience but a long day for us from Rome 🙏💕💙
事業者からの返答
Dear Guest,
Thank you very much for sharing your kind words and detailed feedback! We’re delighted to know that you enjoyed your visit to Pisa and that the experience of climbing the Leaning Tower and admiring the Cathedral was so memorable. It’s wonderful to hear that everything from the check-in to the helpful staff at the information center contributed to your day.
We truly appreciate your tips about traveling from Rome – it’s indeed a long but rewarding journey, and we’re glad you felt it was worth the effort.
We hope to welcome you again on another one of our tours to discover more of Italy’s treasures.
With our warmest regards,
A
Alejandra_O
August 15, 2024
Great afternoon experience
Exactly wwhat we needed - we enjoyed climbing up the tower - easy and fast accesss - got our e tickets in advance - 100% recommended
事業者からの返答
Good morning from Caf Tour & Travel,
Dear Alejandra,
Thank you so much for taking the time to share your feedback with us.
We’re thrilled to hear you had a great time exploring the Leaning Tower and Cathedral of Pisa. It’s fantastic that the easy access and fast entry helped enhance your experience. We appreciate your recommendation and are glad everything met your expectations.
Thanks again for sharing your feedback. We hope to have the pleasure of welcoming you to more of our tours in the future!
Best regards
C
Clara_G
August 1, 2024
It was a hot summer day...
It was a hot summer day under the Tuscan sun, but the view from the top of the tower was worth the climb. Pisa is beautiful, the countryside is breath taking, full of every shade of yellow and brown you could imagine. We had a wonderful time with family and friends.
事業者からの返答
Dear Clara,
Thank you so much for sharing your experience! We're delighted to hear that you enjoyed the breathtaking views from the Leaning Tower and had a memorable time exploring Pisa with your loved ones. It sounds like the Tuscan countryside made a lasting impression on you. We hope to welcome you back for more wonderful adventures in the future.
Warm regards
K
ktgtexas
June 9, 2024
DO NOT BUY this tour option!
I would give the tour company a zero if possible. Our ticket voucher was absolutely useless. We went to the redemption point and the ticket personal has NO IDEA what to do with it. They looked at us like we were crazy showing them the link information that was sent to us. We had to purchase new tickets at the ticket office. Soooo not cool. Don’t buy this tour option!! We wasted over $200.00 USD on worthless tickets plus the additional cost of new tickets. A VERY pricy day that shouldn’t have been!
(As an aside, the tower and cathedral are worth the view- do it on your own!)
事業者からの返答
Dear Kelly,
We're sorry to hear about your feedback. As indicated on both the Viator voucher and our online platform, tickets are typically delivered via email or WhatsApp, so the Viator voucher is not the entry ticker and is not valid to collect tickets..
After reviewing with our booking department, we confirmed that the tickets were indeed sent to the number provided in your reservation two days prior to the tour. Additionally, we ensured that a confirmation of receipt was sent upon ticket delivery.
Also on your Viator voucher and online you can also find the emergency numbers of our offices that you can call in case of any problems, but we have not received any calls from you. In case it had happened surely the collegues in the booking department would have instructed you to look on WhatsApp as the entry tickets had already been sent.
Warm regards,
P
Peter_G
June 9, 2024
DO NOT BUY this tour option!
Would give a zero if possible. The ticket voucher was absolutely useless. We took it to the redemption point and they wouldn’t accept it. The ticket personal looked at us like we were crazy when we showed them the information from the link we were given. We had to purchase new tickets. We spent over $200 USD on the tour and then had the additional cost of new tickets! Sooo not cool. A very pricy day when it shouldn’t have been. Would NEVER recommend buying!!!
(as an aside, the tower and cathedral are worth viewing!)
事業者からの返答
Dear Peter,
We're sorry to hear about your feedback. As indicated on both the Viator voucher and our online platform, tickets are typically delivered via email or WhatsApp, so the Viator voucher is not the entry ticker and is not valid to collect tickets..
After reviewing with our booking department, we confirmed that the tickets were indeed sent to the number provided in your reservation two days prior to the tour. Additionally, we ensured that a confirmation of receipt was sent upon ticket delivery.
Also on your Viator voucher and online you can also find the emergency numbers of our offices that you can call in case of any problems, but we have not received any calls from you. In case it had happened surely the collegues in the booking department would have instructed you to look on WhatsApp as the entry tickets had already been sent.
Warm regards,
G
Gabriella_G
April 15, 2024
Amazing!
Be careful on the steps it’s very tight and slippery but SO BEAUTIFUL! Totally worth booking entry to the tower you get an amazing view of Pisa
事業者からの返答
Good afternoon from Caf Tour & Travel,
Dear Gabriella,
Thank you so much for sharing your positive review with us.
We're so glad to hear that you enjoyed your experience at the Pisa tower. It's true, the steps can be a bit tight and slippery, so it's important to take caution while climbing. The unique tilt of the tower adds to its charm and makes for a memorable experience. The view from the top must have been spectacular, offering a panoramic perspective of Pisa and its surroundings.
Your kind words are truly appreciated, and we hope to have the pleasure of serving you again in the future.
Warm regards
L
Linda_S
April 6, 2024
Leaning Tower of Pisa - great views from the top
Very well organised. Our slot was at 4.45, we dropped our bags off in a secure locker on site as stated on theticket and walked over to the tower. Small queue to gain entry.
事業者からの返答
Dear Linda,
Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed the breathtaking views from the top of the Leaning Tower of Pisa during your visit.
We take great pride in our organization and efficiency, so we are thrilled that you found the process smooth and hassle-free.
We appreciate your kind words and hope to have the pleasure of welcoming you back for another memorable experience in the future.
Warm regards,
Y
Yvonne_J
October 5, 2023
Overall enjoyed walking the perimeter of the city walls and climbing the tower.
The beauty of the actual tower , cathedral & baptistry was breath-taking and very impressive when you first see it after leaving the city street,
事業者からの返答
Dear Yvonne,
Thank you so much for your positive review! We're delighted to hear that you found the tower, cathedral, and baptistry to be truly breathtaking and impressive. It's always a wonderful feeling when a landmark leaves such a lasting impression.
Hoping to welcome you in Florence and on one of our experience,
Warm regards
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