Amigo Tours stole our money in Madrid, big time. I can prove that I have the bookings and you ‘Amigo Tours’, have cancelled a day before the event without reason.. Very dishonest and no money back..
Worst agency ever, would never trust my holidays to this rubbish company
Me robaro , cancellation mi ticket y luego tomaron dinero De mi tarjeta. Los voy a denunciar, se aprobecharon Que estabamos en Australia para robarnos
A
Amanda_D
July 22, 2026 · via Viator
Don’t miss this unforgettable tour!
Jose Javier (JJ) was knowledgeable and such an engaging storyteller that my 9 year old daughter didn’t want to leave the Royal Palace. Thanks for an unforgettable morning.
D
David_A
June 16, 2025 · via Viator
Quick palace tour
Our tour guide Clara was extremely knowledgeable regarding the palace. She provided the exact tour we were seeking (not too long) but also informative. We had one person that had difficulties walking up stairs. She arranged an elevator for that individual. Again, a great short tour of the palace hightlights!
9
900olgaluciaf
May 1, 2025 · via Tripadvisor
Scam
Beware of this people. They cancelled the tour by e-mail, didn't show up to the meeting place but charged our credit card a fee per person for not attending the tour. They have a scam going on.
事業者からの返答
Dear 900olgaluciaf,
Thank you so much for your feedback, we're going to check this situation. We understand and regret any inconvenience caused by booking logistics.
Best regards from AMIGO TOURS.
-Judy.
Y
Y909MWeg
January 22, 2025 · via Tripadvisor
Great Tour
Very interesting and informative , nice tour guide. Lots of art, learned much about the history of Spain and the monarchy.
事業者からの返答
Dear Y909MWeg,
We’re happy to know the tour gave you a deeper understanding of Spain’s monarchy and art—it sounds like it was a memorable experience!
Until next time,
The Amigo Tours Team,
Jenny
A
Alesia_K
June 27, 2024 · via Viator
Late Cancellation
Viator cancelled our tour that was booked months in advance with less than 48 hours notice. They offered an alternative but we already had a commitment at that time.
事業者からの返答
Dear Alesia_K,
We're sorry to hear about your experience. Unfortunately, sometimes there are situations that lead us to take this kind of hard decisions, please know that it is never our intention to cancel tours. We understand your frustration and apologize for any inconvenience caused. Best regards from the entire quality team at Amigo Tours. Chelsea
J
justalittlebitocd
June 15, 2024 · via Tripadvisor
Don’t book with Amigo / go city pass - book direct
Highly recommend booking tickets in advance and make sure you book direct . Sadly we booked using our Go city Madrid pass which then uses Amigo Tours.
Amigo also take direct bookings so when they overbook guess who they cancel . That’s right the ticket holders that booked using their pass . Grrrrrr
事業者からの返答
Dear justalittlebitocd,
Thank you for sharing your experience. We're sorry to hear about the inconvenience you faced. Please know that it is never our intention to cancel but sometimes there are issues that lead us to these situations, and it is not due to overbooking, we try to make it up to you by letting you know with time in advance to be able to provide a solution. We hope you give us another opportunity in the future to give you the experience you deserve. Warm greetings from the entire quality team at Amigo Tours. Chelsea
G
georgiaaD8447FG
April 30, 2024 · via Tripadvisor
Very good
Javier was great!! One of the best tour guiders I have ever met! I suggest it!!!!
He explained us everything and he was willing to answer any question!!
事業者からの返答
Dear georgiaaD8447FG,
Thank you for your feedback on our guide Javier, we love to hear he gave you an amazing time! We hope to see you soon again, thanks for touring with us! Warm greetings from the entire quality team at Amigo Tours,
Chelsea
D
David_K
April 5, 2024 · via Viator
Terrific Tour!
Javier was so knowledgeable, friendly, and so passionate about the work. It was terrific. We will return and ask for Javier again!
事業者からの返答
Dear David_K,
Thank you so much for your kind words towards Javier, we're glad to know that he did an excellent job! We can't wait to see you again on another fun tour :). Warm greetings from the entire quality team at Amigo Tours,
Chelsea
G
GrandTour16576342661
April 3, 2024 · via Tripadvisor
Excellent
The tour was very nice the guide gave thorough information with the tour and he was very kind.
Excellent tourguide Robin/Ruben.
事業者からの返答
Dear GrandTour16576342661,
Thank you so much for your kind words, we're pleased to know that you had a great experience with us. Thanks for choosing us! :). Warm greetings from the entire quality team at Amigo Tours,
Chelsea
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