ミラノ：ヴァレーナ、ベラージオ、ルガーノへのボート湖ツアー

We signed up to go to Bellano, then Varenna as our first 2 stops, and none of that happened. We were not notified by Viator ahead of time and our tour guide acted like he didn’t know what we were talking about. Our guide, mumbled in both Spanish and English, and we could not understand much of what he said. People were left behind because they didn’t make the meeting places because we were not well informed. The boat trip around Lake Como was beautiful but we could have made this trip cheaper and more enjoyable on our own. We were supposed to spend 1 1/2 hours in Lugano but only stayed an hour. I would not recommend this tour at all.

Recommended, punctual, comfortable. Beautiful route, unfortunately it was raining on my day, but on a sunny day it must be spectacular.

For those who don't have mastery in other languages, it's very cool. Everything is fine, calm, and organized.

The meeting point was easy to find. The bus was comfortable. The traffic around Lake Como was terrible, but to be expected. The driver navigated it well. The stops gave a taste of the towns and it was enough to make me want to go back. The lake cruise was refreshing in a very hot day.

While Lake Como is beautiful, what we did was not what was contracted. They did not take us to Varenna. We hired a tour, even with a higher price that would take us to Varenna, Bellagio, and Lugano. The city of Como was not our option, although we did see that there was a cheaper route than the one we chose. I was particularly excited to go to Varenna, but the company, without any communication, changed our option and that of other people. Nevertheless, the experience was redeemed by the beauty of the lake and because they took us to Bellagio and Lugano, which were the other chosen places. But the feeling of frustration remains.

I can’t, in good faith, give this tour a positive rating. As someone who travels frequently and has taken many guided tours, this review comes from experience. First, the positives: the bus was comfortable and had excellent air conditioning. Varenna, Bellagio, and Lugano were absolutely breathtaking. I loved exploring the small shops, and the amount of free time in each location felt appropriate and enjoyable. I specifically chose this tour because it included both Lugano, Switzerland, and a boat ride on Lake Como. Unfortunately, there were several issues. Communication from the guide was lacking from the start. During the first part of the tour, most of the commentary was given in Spanish, leaving many English-speaking guests feeling like they were missing important information. After this was brought to his attention, the English communication improved. However, if you enjoy learning local history and hearing detailed information about the places you visit, this may not be the tour for you. The guide primarily reviewed the itinerary and provided very little additional insight. For those wondering, the tour did not offer Wi-Fi or charging ports. While these amenities were never promised, it may be helpful for future travelers to know. The biggest reason for my low rating is that the advertised boat ride was never provided, and I never received a clear or honest explanation as to why. Several reasons were suggested, but they were later proven to be inaccurate. (Too bad the boat didn’t float as well as the excuses.) The most likely explanation seemed to be that the tour operator had not properly arranged it, or perhaps there were not enough participants to make it worthwhile. Regardless, it was a beautiful, sunny day, so weather was definitely not the issue. Instead of the boat ride, we waited approximately 35–45 minutes for a bus. During that time, I contacted the tour operator through Viator to express my frustration. A 20% refund was eventually offered, but that did not adequately compensate for the disappointment, inconvenience, and missed experience that was one of the primary reasons I booked this tour. Additionally, Viator did not stand by their product by resolving my complaints with tour provider. My recommendation is to choose a similar tour with a larger number of consistently positive reviews. Sadly, I would not recommend this particular tour to anyone.

This is a fine tour. We enjoyed the first three stops in Bellano, Varrena and Bellagio. We were told the one hour tour of Lake Como was cancelled because the boat “broke.” This seemed confusing and we were told there would be a 20 percent refund which we have not yet received. We had to wait for the bus for the hour we would have spent on the lake boat ride. The trip to Lugano was ok and could be dropped in favor of more time at the other stops and a true boat ride. We loved the day but really wanted the boat ride.

The guide just dropped us at Varenna(1hr) and Bellagio(2hr) with no information only of we wanted to have lunch at his favorite restaurant, the boat trip around the lake was the best part, then we ended in Lugano at the lake front, very pretty but again no guidance, just there is a church with Renaissance frescos if you want to see it keep walking few blocks more or the main square is that way and we meet here in 50 min. The bus was 30 min late at the pick up point, we finally arrived at Milan past 8:30, in part due to a medical emergency (nobody fault) which envolved first responders and police. It was late and no taxis around.

The tour is very comprehensive, the instructions were easy and straightforward. The guide speaks Spanish and English, explained everything to us, the private tour in Lake Como was the best.

We enjoyed a wonderful day on the lakes. The views were breathtaking. Thankful for the driver keeping us safe on winding roads and cliffs. Guide kept a big group together and on time.