Mathew our driver was very punctual and very kind. He explained the museum entry protocol to us in detail and accompanied us at all times.
事業者からの返答
Thank you so much for your wonderful review! We're delighted to hear that Mathew was punctual, kind, and helpful throughout your Auschwitz-Birkenau tour. We're glad he explained the museum entrance procedures in detail and stayed with you throughout the experience. Your kind words mean a lot to us, and we hope to welcome you back on another tour from Krakow soon!
G
genandwyn
May 25, 2026 · via Viator
Could have made better use of the available media to better illustrate the full horror.
Our driver, Kacper, was really excellent. Spot on timing, careful driving, informative and personable. The visit to Auschwitz/Birkenhau was harrowing and well organised. We did a two hour tour and the guide was ok. There is a lot to see and it is harrowing, emotional and powerful. Guide was ok, but group sizes (c.30) were probably too big and at time it seemed a tad rushed. Additionally, there is so much video data available - for example that shown at the Nuremberg trials - which could have been used to powerful effect. In my view, there is a lot of scope to better illustrate the full horror.
事業者からの返答
Thank you for sharing your thoughtful and detailed feedback.
We’re very pleased to hear that Kacper provided excellent service throughout the journey with punctuality, safe driving, and a professional yet personable approach. We’ll be sure to pass your kind words on to him.
Auschwitz-Birkenau is an incredibly moving and emotional place to visit, and we appreciate your honest reflections on the experience. We understand your comments regarding the group size and pacing of the guided tour, as well as your thoughts on the use of additional historical materials to further illustrate the history. Feedback like yours is truly valuable and helps us continue improving the experience for future visitors.
Thank you again for travelling with us and for taking the time to share such meaningful observations.
C
carolaneg320
April 19, 2026 · via Tripadvisor
Great.
The guide was great, super nice!
We learned a lot about Poland
事業者からの返答
Thank you for your review. A visit to Auschwitz-Birkenau is an important and meaningful experience. We’re glad to hear that your guide was friendly and that you learned more about Poland’s history. We hope to welcome you again on another tour from Krakow.
D
DFrte
March 22, 2026 · via Tripadvisor
Highly Recommended Tour with Excellent Private Driver Kacperro
We had an exceptional experience during our guided visit to Auschwitz. Everything was perfectly organized from start to finish.
A private driver, Kacperro, picked us up directly from our hotel, which made everything very easy and comfortable. He drove us to the site and brought us back after the visit. Kacperro was extremely friendly, professional, and very pleasant. He also took the time to give us many great recommendations for our stay, which we really appreciated.
The guided tour of Auschwitz itself was very informative, moving, and perfectly managed. It is a powerful experience that we highly recommend.
Many thanks for the impeccable organization and the quality of the service!
事業者からの返答
Thank you very much for your wonderful and detailed review. We are truly glad to hear that your visit to Auschwitz-Birkenau Memorial and Museum was such a meaningful and well-organized experience.
It’s great to know that your Tour from Krakow met your expectations from start to finish. We are especially happy that Kacperro made your journey comfortable and enjoyable with his friendly and professional approach, as well as helpful recommendations during your stay in Poland.
We truly appreciate your kind words about the guided visit itself – it is indeed a powerful and important experience for many visitors.
Thank you again for your feedback, and we hope to welcome you again on another Tour from Krakow in the future.
G
GoPlaces02492223475
March 22, 2026 · via Tripadvisor
Visit Auschwitz
Very nice visit. We had Kacperro as a private driver.
We had a lot of fun driving with him: he is punctual, friendly and the car was very clean.
He speaks very good English and was very careful on the road.
We recommend it with confidence.
事業者からの返答
Thank you very much for your kind review! We’re delighted to hear that you had a very good experience during your Tour from Krakow.
It’s great to know that Kacperro made your journey comfortable and enjoyable with his punctuality, friendly attitude, and professionalism. We’re also happy that you appreciated the clean car, safe driving, and his excellent English communication.
Thank you for your recommendation – it truly means a lot to us. We hope to welcome you again on another Tour in Poland in the future!
M
Mauricio_T
January 14, 2026 · via Viator
Marcante.
A place of much sadness. Well organized and clean. You walk a lot, but it is worth knowing the horrors that this people experienced.
事業者からの返答
Obrigado por compartilhar suas reflexões🕊️ Este é realmente um lugar de profunda tristeza e história, e ficamos felizes que você tenha achado o local bem organizado e significativo🏛️ Caminhar por Auschwitz-Birkenau é uma experiência impactante que ajuda a preservar a memória do sofrimento ali suportado 🤍
A
Aaron_B
October 8, 2025 · via Viator
Must Do
An experience you must do, very in depth, informative and a well designed tour of such a dark time. Drive (who took us) was great and super cool, (good luck with your course dude) ...
事業者からの返答
Thank you for sharing your experience. We’re glad to hear the tour was informative and well designed, and that you enjoyed the ride with our driver 🚐Wishing you many more meaningful travels ✨
J
John_E
August 1, 2025 · via Viator
Excellent Driver -
Our driver Mathew was efficient and organised and would definitely use Mathew again. Tickets were organised for us and he directed us through to the English tour group -
The tour of Auschwitz- which is organised by the actual camp facility is terrible - you can’t visit the camp without being a part of their tour - there’s too many people - you’re treated like cattle - our guide was suppose to be English speaking - I’m guessing English was a 4th language for her. There’s no time to look and reflect - it’s a travesty -
事業者からの返答
Thank you for sharing your experience and honest feedback.
We're very glad to hear that your driver, Mathew, was efficient and helpful.🙌
We're sorry to hear that the experience at the Auschwitz-Birkenau Museum itself didn’t meet expectations. As you mentioned, the tour inside the camp is managed solely by the official museum.
Thank you again for taking the time to review
V
Vacation38977874681
July 28, 2025 · via Tripadvisor
Tour was very informative, our driver was extremely knowledgeable. Learned a lot about history and current events.
Our driver was a world of knowledge, it was a great experience to also understand a little more about Poland 🇵🇱 and its history including your perspective.
Our actual tour of the camps was very overwhelming, the scale of the operation was extreme.
This topic was spoken about in discussions however we have never seen face to face so to speak.
Very important and informative piece of history, which does repeat itself through time.
Thank you again.
L&T
事業者からの返答
Thank you for sharing your profound experience. It’s powerful to hear how the tour and your driver’s insights helped deepen your understanding of Poland’s history and the gravity of Auschwitz-Birkenau. Thanks again for your thoughtful reflection. 🙏
M
Marie_S
July 12, 2025 · via Viator
Auschwitz museum tour
From the beginning when I booked our tour to Auschwitz everything went smoothly. I received updates/reminders of upcoming tour which was very helpful and reassuring. Our tour guide Matthew was helpful and attentive throughout the tour. I would use and highly recommend Viator to anyone looking for a fun, detailed event
事業者からの返答
Thank you so much for your thoughtful review! 😊 We're happy to hear everything went smoothly from booking to the end of your tour. It's great to know that Matthew was helpful and attentive throughout such an important experience. We truly appreciate your recommendation!
