Everything from booking to pickup the guide worked so well. Got running information about everything about everything.
事業者からの返答
Thank you so much for your wonderful review! We are delighted to hear that everything went smoothly from booking to drop-off. Keeping our guests well-informed is a top priority for us, and we hope to welcome you back again soon!
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luke s
July 16, 2023 · via Tripadvisor
Rushed, guide was monotone and uninvolved at a sight that commands so much respect and reflection and respect
The guide was very unenthusiastic, it was very rushed and you didn’t get enough time to take in the displays. The guide spoke in a very monotone voice and very quickly, without emotion, almost robot like. She so idk walk off without the group meaning she would be out of range if the audio system you had to wear. It was like she couldn’t get the tour over quick enough. It was disappointing at a sight as significant as auszwich bercenau. We have done numerous guided walking tours and this was Janus’s down the worst we’ve done
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SHARON_L
June 4, 2022 · via Viator
From the start to the end...
From the start to the end our trip driver was excellent, well organised trip and a must trip when visiting Poland. Thank you Michael 😊
事業者からの返答
Thank you so much for your wonderful review! We are delighted to hear that your trip was so well organized and that Michael took such great care of you as your driver. Your kind recommendation means a lot to us, and we hope to welcome you back to Poland again soon!
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andreaalfani
March 8, 2020 · via Tripadvisor
understand auschwitz
DIEGO AUDERO guide and exceptional person! with a deep respect for the place that educates the visitor in the correct way to understand and comprehend the intrinsic pain of visiting the extermination camp. being accompanied inside the two camps was an honor and a privilege thanks 🙏🏾
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事業者からの返答
Thank you very much for your review, we try do the best :) If you come back to Kraków someday please contact us,
A
aufiero
February 19, 2020 · via Tripadvisor
Auschwitz
This a must trip for everyone, beware it gets very busy and have been told it,s busier in the summer. The guides are very knowledgable and take you throughout Auschwitz 1 but you must also see the outlet museum at Auschwitz-Birkenau where you will really feel what it must have been like
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事業者からの返答
Thank you very much for your review, we try do the best :) If you come back to Kraków someday please contact us,
F
fozjon
November 2, 2019 · via Tripadvisor
Great tour
this is probably about the most significant thing to see in the Krakow area. Our tour started ridiculously early, we had to be out to meet the bus at 5:55 a.m. Then it's a 90 minute drive to the camps. Our guide, Jacek, really knew his stuff and did a great job with the tour. The bus was comfortable and we watched a film on Auschwitz on the way to the camp. There are huge numbers of people traveling to see the camps. Auschwitz is a bit concentrated, so there were always masses of people with us. At Birkenau, there was much more space to just walk around. I'm glad we did this tour today.
事業者からの返答
Thank you for sharing your experience! We know a 5:55 AM start is very early, but we are so glad you found the visit to be such a significant and worthwhile part of your trip. We will be sure to pass your kind words on to Jacek—he will be thrilled to hear that you appreciated his knowledge and guidance. We are also happy that you found the bus comfortable and the documentary helpful. Thank you again for joining us, and we hope you had a wonderful rest of your stay in Kraków!
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Victoria_N
October 21, 2019 · via Viator
Trip to Auschwitz
Great trip - very humbling and glad we experienced this place. Tour operators were brilliant, great communication and transportation to and from sites were excellent!
事業者からの返答
Thank you for your wonderful review. We are glad that you had a meaningful and humbling experience at such an important historical site. It is fantastic to hear that our team provided brilliant service, great communication, and smooth transportation throughout your day. We truly appreciate your feedback and hope to welcome you again in the future!
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smith_carla
October 5, 2019 · via Tripadvisor
very humbling experience, well organised
I went with my daughter. I received a whatsapp and e mail the day before advising me of pick up time 9am. Driver was there 20 minutes early and we were waitting for him. He took us to the tour guide and explained everything where to meet etc. It was all very straightforward. Guide took the group of about 30 round Auschwitz then had half hour break and met us at Birkenau. Very well organised. No eating selfies or photos smiling allowed guide told us straightaway..!!. We took water and ate in between camps. Bring your own food and leave in taxi / coach.
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事業者からの返答
Thank you so much for your great review! We are delighted to hear that you and your daughter had such a smooth and well-organized experience. We appreciate your praise for our driver's punctuality and clear instructions, as well as your helpful tips regarding food, water, and respectful behavior at the memorial. Thank you for choosing to tour with us, and we hope to welcome you both again in the future!
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Laurence H
September 19, 2019 · via Tripadvisor
Thought Provoking Pilgrimage
The tour visited 2 of the 3 Auschwitz camps (very little remains of the 3rd camp). On arrival we joined a larger group for our guided tour of both camps. We had previously visited Sachsenhausen so used this experience as a reference point. Whilst there were many similarities, the sheer scale of Auschwitz was staggering with over 1 million prisoners (the vast majority of whom were Jews with three quarters of these either from Poland and Hungary) systematically murdered by the despotic Nazi regime. This sobering reminder of “man’s inhumanity to man” was graphically brought home to all by the mountains of luggage, hair, shoes, glasses and numerous personal items of the holocaust victims. The other thing that struck us was that whilst conditions in Sachsenhausen were appalling due to a combination of malnutrition disease, cruelty and overwork it seemed to be principally designed as a work camp. Auschwitz in contrast had a far more sinister purpose with the sole intention of murdering Jews and those who opposed Nazi ideology in the most efficient way possible and with the intention of ensuring these atrocities were never discovered. It is therefore important to visit such sites to ensure that the memory of such ones is not forgotten and such callous acts never repeated.
On the practical side, arrangements for collection and return were excellent with the journey from Krakow taking about an hour each way in a comfortable, spacious air-conditioned vehicle. Both camps were very busy on the day we visited and due to the size and layout of Auschwitz 1 we were in single file through many of the exhibits. Our tour guide used a radio microphone to provide information which we could hear through a headset. This meant in practice that our tour guide often reached exhibits several minutes before those in the rear of the group and began explaining about things that some in the group hadn’t had opportunity to see. It also made it difficult to ask questions. Auschwitz-Birkenau (camp 2) required significantly more walking and the pace set meant that those in the group who were less able, had difficulty keeping up. Our biggest complaint (and one echoed by other reviewers) was that prices charged for food, drinks and use of toilets were amongst some of the most expensive we encountered during our stay in Poland. Many of those visiting the site appeared to be doing so as some kind of pilgrimage, so it seemed to us that this crass commercialization and taking advantage in this way, was inconsistent with the aim of making this important experience memorable for the right reasons.
事業者からの返答
Thank you for taking the time to write such a comprehensive, thoughtful, and deeply perceptive review.
We are pleased to hear that your transportation to and from Kraków was comfortable and well-organized, and we are grateful for your profound historical reflections comparing your experience with other sites. Understanding the sheer scale and systematic nature of what occurred here is essential, and your insights capture why preserving this memory is so vital.
We also sincerely appreciate your candid and constructive feedback regarding the group logistics. The combination of high visitor volume, audio headset timing, and the fast pacing required by official museum scheduling can unfortunately make the tour feel rushed or disjointed, particularly at Birkenau. We also take note of your frustration regarding the cost of basic amenities on-site—while those facilities and pricing are managed independently by the museum administration, we completely understand how this can feel out of place at such a solemn memorial.
Thank you for touring with us and for sharing such valuable details to help guide future visitors.
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Wendy W
September 17, 2019 · via Tripadvisor
Auschwitz
Excellent service from start to finish. They kept in touch from the booking to the day of the tour. Would highly recommend their services for tours whilst you visit Krakow.
The tour within the camp is by official guides.
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事業者からの返答
Thank you so much for your excellent review and high recommendation! We are delighted to hear that you experienced seamless communication with us from start to finish. It is always our priority to ensure everything runs smoothly so you can focus on the significance of your visit. Thank you for choosing our service during your time in Kraków, and we hope to welcome you again on future trips!