This was an unbelievable tour, very moving. Pawel, the guide was exceptional, told us the story of Auschwitz in a way that helped us understand the place and what happened. He has been a guide for 19 years and the experience showed and greatly enhanced the experience.
We travelled by train, which was about 5 min late to Oswiecim, and we arrived at the meeting place a couple of minutes before the due time of 13.50. Apologies to Royal Tours for cutting it fine, was a bit out of our control unfortunately!
Royal Tours were very good in providing this tour.
P
Paula_J
August 17, 2026 · via Viator
Moving and Worthwhile Experience
Be prepared for a very moving and sombre experience.
The tour was well organised and pretty much as expected, with a knowledgeable and respectful guide.
It was extremely hot when we visited, so I would strongly recommend taking plenty of water with you. We were glad we had brought our own. Lunch was supposed to be included but wasn’t provided, although this wasn’t a problem for us as we had taken snacks and there was an opportunity to buy food and drinks at the transfer station.
Overall, it was a very worthwhile experience. It feels strange to describe a visit to Auschwitz as “enjoyable”, but it was certainly meaningful, informative and something I’m very glad we did.
R
R8444JHanna
July 26, 2026 · via Tripadvisor
Auschwich-Birkenau with Royal Tours
Everything worked super, got a little worried when I got a Whatsapp message from Royal tours a few days before departure from Sweden with a question about which hotel we stayed at. I then looked at reviews of Royal tours and found only bad except 2 pcs.
However, they contacted us the day before the tour and moved the time from 9:30 to 11:30 (this was already stated when booking so we were prepared). We were 2 and the rest of the bus were big parties so I suspect they moved us to the same time the bigger parties booked.
We got to tell what kind of lunch we wanted meat / veg and we got a pin to the pickup location. The driver was there 15 minutes early. He was with us all day.
We met up with a guide and translator at the entrance who was with us all day in both museums. They were very knowledgeable and we got a lot of information that you could not read.
My tip, don't be afraid to book with Royal Tours because of reviews.
Mikael and Peter took very good care of us👍
A
aroomsomewhere
May 23, 2026 · via Tripadvisor
Don’t trust this tour operator
Do not trust the morning departure times listed by this operator. They engage in a deceptive practice of selling "ghost tickets" for standard morning slots that they do not actually own. Once you are locked in, they send a last-minute notification changing your pickup time to a pre-dawn hour (around 5AM) to force you into a physical standby queue at the museum gates.
This is a highly stressful, dishonest way to run a tour. We refused to participate in this scam, which left us deeply disappointed and without a way to visit the memorial today. While GetYourGuide safely refunded our money immediately, the emotional disappointment remains. Protect your holiday plans: book your entry time slot directly on the official Auschwitz-Birkenau website and use the local train (only 18 PLN) to get there. Avoid this agency at all costs.
E
Ed_G
May 15, 2026 · via Viator
Auchweitz
Walking not for the faint of heart. Great experience to behold. Very overwhelming. It is a must see.
E
ErlaB14
March 31, 2026 · via Tripadvisor
Excellent guided tour
We got fantastic service and our guide was excellent. He was very knowledgeable and constantly reminded us to show respect at side. We really appreciated the tour and we can surely recommend this guidance.
O
Olve M
February 24, 2026 · via Tripadvisor
Really good
Auschwitz tour with driver michal from royal tours.
Really happy with the tour.🌟
Y
Y1747NInicolasj
October 23, 2025 · via Tripadvisor
Run away..Run Away
Run away!!
They cancelled our tickets 48 hours before we left!
This makes it impossible to get reimbursement for the plane and accommodation.
Their little masquerade cost us 2000 €
Run away!!
They cancelled our tickets 48 hours before our departure!
As a result, it was impossible to get a refund for the flights and accommodation.
Their little scam cost us €2,000.
D
David_S
September 30, 2025 · via Viator
10/10 service on this tour.
The entire experience went off without a hitch. I would highly recommend this company for this tour.
A
Andrea_M
July 13, 2025 · via Viator
Auschwitz tour
Guide was very knowledgeable and gave good level of detail. However, it was not great that there was no consideration for those who were not quick walkers - signal from head set lost if got to far behind. Needs some further work on access for those with a disability to aid everyone being able to appreciate the majority of the historical site.
