My adult son and I did the tour. You could do this tour easily using Just public transportation with some careful planning.However, having a private car, pick us up and take us to each spot was really convenient. Our driver was very nice and very safety conscious. Doing both of these in one day was very helpful as we were pressed for time.
事業者からの返答
Thank you for taking the time to share your experience. We are very pleased to hear that you and your son enjoyed the tour and found the private transportation convenient and comfortable.
We understand that it is possible to visit these places independently, but we are glad that our service helped make your day easier and more efficient, especially with limited time in Krakow. It is wonderful to know that your driver made you feel safe and well looked after throughout the trip.
Thank you once again for your kind words and for choosing our company. We truly appreciate your recommendation and hope you had a memorable stay in Krakow.
P
Pamelalilburn
November 28, 2025 · via Tripadvisor
Private transfer Auschwitz and Saltmine tour, definitely worth the visit, excellent communication and our drive Jakub was lovely
We had a fantastic day at the Auschwitz and Saltmine tour. The private transfer was definitely worth the slightly higher price. Our driver Jakub arrived perfectly on time on a mercedes mini van, he was so helpful throughout the day, insightful and so mannerly. Lots of information and our full itinerary was received via WhatsApp the day before the tour. We had the option to purchase lunch bags as the day was very tightly scheduled, we chose this option and they were such good value for money and delicious! The tour guide at Auschwitz was also fantastic and made the experience. We then drove to the Salt mines, where Jakub organised our tickets and met us at the other side.
We couldn't recommend this tour enough. Thanks so much Bartek and Jakub!
事業者からの返答
Thank you so much for your wonderful and detailed review. We’re truly delighted to hear that you had a fantastic experience on the Auschwitz and Salt Mine tour. It’s great to know that the private transfer exceeded your expectations and that Jakub contributed so positively to your day with his punctuality, insight, and professionalism. We’re also pleased that the pre-tour communication and lunch option added to the smoothness and comfort of your experience.
Your kind words about the guides, especially at Auschwitz, and the overall organisation of the day mean a lot to us. We’ll be sure to pass on your thanks to both Bartek and Jakub – they will be thrilled to know they made such a memorable impression.
Thank you again for your recommendation!
R
Rachel_H
December 19, 2023 · via Viator
The driver Konrad was...
The driver Konrad was friendly and courteous and the company kept us informed re pickup times and other information beforehand and during. As requested we were taken for a short meal break to a restaurant where we had a great meal.
Our only issue was the red headed guide down the salt mines whose English was poor and we all found her difficult to understand. She also moved so quickly we hardly had a chance to look around.
The guide around the concentration camps was informative and a natural speaker.
事業者からの返答
Dear Rachel_H,
We are pleased to hear about your positive experience with our driver Konrad and the timely communication provided by our team. It's great to know that the meal break and the restaurant met your expectations.
Thank you for your feedback regarding the guide at the salt mine. We would like to clarify that all guides at the salt mine are provided by the museum and are not directly affiliated with our company, hence we have no control over their selection. We understand that this may have affected your experience and we apologize for any inconvenience caused.
Your feedback is important to us and we will relay your concerns to the museum. We are committed to ensuring that our guests have the best possible experience and appreciate your understanding in this matter.
Best regards,
Welcome in Cracow team
S
Sarah_B
October 10, 2023 · via Viator
Great day
My partner and I had a really good, but long day. Our private chauffeur, Bartek, enabled a positive experience. Bartek was very friendly and informative. Bartek also gave us a recommendation for dinner and drove us there once the tour ended. Bartek exceeded our expectations. Having a private car really took the edge off a long and tiring day. We would 100% recommend to all family and friends. Also, the communications leading up to the event were perfect and enabled us to prepare as much as possible. Thank you.
事業者からの返答
Dear Sarah_B,
Your heartfelt feedback is immensely appreciated. We're delighted to know that Bartek's friendly and informative nature greatly enhanced your experience with us. Personal touches like a dinner recommendation and the additional drive there truly exemplify the exceptional service we aim to provide.
It is reassuring to hear that the private chauffeur service offered the comfort needed to ease the length of the day, and that our communication prior to the tour allowed you to feel well-prepared.
Thank you for your recommendation, and it brings us great joy to know we've met your expectations. We look forward to the opportunity of welcoming your family and friends in the future.
Warmest regards,
Welcome in Cracow team
L
Leanne_R
September 4, 2023 · via Viator
Don’t waste your money, use public transport
We booked the tour with private transport although we realised that we’d have a shared guide in both the salt mines and Auschwitz. What we weren’t told was that we would be joining a group travelling by coach, so any benefit of having private transport was negated by having to wait at both sites for the coach to arrive which was well over an hour in Auschwitz.
The guided tours themselves were good but these were standard tours by museum employees that could be booked direct. Both sites are easily accessible by public transport from Krakow so I’d save yourself some money and do that.
事業者からの返答
Thank you very much for your review. I'm glad you decided to write it.
Let's start with the delay in Auschwitz. The tour in Auschwitz had a delay because the group that was scheduled before you got delayed and had to finish their visit, which took 30 minutes longer than expected, rather than an hour.
Of course, all guides are museum guides because both places require it according to the regulations, and no one can use their own guides. In the mine, this is for safety reasons because the museum is underground. In Auschwitz, it ensures a consistent experience due to the sensitive nature of the museum.
Regarding the group, you traveled in a private car, while the rest of the group was in a minibus (22 people). You mentioned that you knew you would be with a group but didn't know they would be in a different vehicle. Since all groups are organized, it's the only way for them to get there.
After our lengthy conversation, I see that many arguments were not mentioned because they were baseless. The situation seemed to be that you wanted a private tour with transportation at the regular price. We always stand by our customers to resolve issues, but we do not accept attempts to blackmail or demand a refund in exchange for not writing a review.
I think what was left unsaid tells more, namely:
- The tour was organized from start to finish.
- Both guides were booked in advance (no one went with you to stand in line and pray for tickets availability).
- You had a private car and an English-speaking driver.
- Before the tour, you were thoroughly informed about the break situation.
I'm sorry that the tour did not meet your expectations.
Best regards.
P
Phil D
February 22, 2023 · via Tripadvisor
Excellent 5 Star
Brilliant all round, great friendly and knowledgeable driver. On time pick up and timely delivery to each location.
Worth paying a little extra for a private tour like this. You will probably only do this once, and for only a few pounds more with the flexibility Hello Cackow offer, they were the perfect choice!
Thanks again Arthur you were great, everything went very smoothly.
Everyone should visit Auschwitz at least once in their lifetime it’s a very powerful emotion and will make you appreciate everything in your life.
Would 100% recommend this company for visiting Krakow and Auschwitz.
Thanks again
Phil
事業者からの返答
Thank you for taking the time to share your positive experience with us on TripAdvisor 👍 We're thrilled to hear that you found our service brilliant all round, and that your driver was great, friendly, and knowledgeable. We're pleased that you found the on-time pick up and timely delivery to each location convenient. Thank you for recognizing the value of a private tour and for choosing Welcome in Cracow for your visit to Auschwitz. We're glad that everything went very smoothly and that Arthur was a great guide for you. We appreciate your recommendation to others, and we agree that visiting Auschwitz is a powerful and emotional experience that can help us appreciate the things we have in life. Thank you again for choosing our service, and we hope to see you again in the future😊
D
DesRRR
January 1, 2023 · via Tripadvisor
Best way to visit Auschwitz
Had a great trip, collected at our hotel by Krzysztof and driven to Auschwitz in comfort. Bartek and Krisztoff couldn’t have been more helpful explaining everything to us and making sure we had our tickets and where we would be collected. Bartek was also great in giving advice for our trip to Krakow. I would highly recommend using this Company
事業者からの返答
Thank you for your feedback 👍 I am very glad that our tips were useful when visiting the city and organizing other activities 😉😍
A
Aracelly_H
October 28, 2022 · via Viator
Great experience. Tour...
Great experience. Tour guides were knowledgeable. These sites are a must see if interested. Would recommend!
事業者からの返答
Thank you for your feedback 👍 Everything is prepared for you every day to make your visit simple and allowing you to focus only on sightseeing 😊
B
Barbara_S
August 12, 2022 · via Viator
what a wonderful day we...
what a wonderful day we had! Barrel is an excellent guide and driver, very accommodating and knowledgeable.
事業者からの返答
Thank you very much for your opinion. I hope Barrell is Bartek :) I am very happy that our conversations were satisfactory for you. It was an interesting day for me as well. It was nice to meet you.
Greetings
Bartek
N
nstpi
July 5, 2022 · via Viator
Amazing service
Professional, ontime and perfectly organized transfer to auschwitz and salt mine. Highly recommended
