Transfer Rome city To Rome Airport

Our driver was on time and very courteous. My hotel changed our check in and lodging arrangements, and our driver was flexible.

Driver was polite and on time. Very helpful loading and unloading luggage Great company and service to and from hotel and airport

I would not recommend this company to anyone. They are not reliable. Before leaving for Europe, I sent them several e-mails requesting confirmation of the pick-up time for the morning of October 9 and never received an answer. I even contacted Viator to help me get the information, but no answer again. Then, upon my arrival in Rome, I asked the concierge at the hotel to confirm said pick-up time. On the morning of October 9, I waited for the car to pick me up, but they never showed up. Finally, the concierge called them and they said that the car broke off and they couldn't pick me up. The concierge and the doorman of the Marriott Hotel Grand Flora found a way to find me a taxi - there was a public transit strike that Monday in Rome, so imagine the traffic - so I wouldn't miss my flight. Even if I received an e-mail stating I would be fully reimbursed, it won't make up for all the stress caused by this unfortunate situation.

Our driver showed up early for our transfer to the airport which I really appreciated. He messaged us to let us know he was there and assisted with our luggage into the car. The cars in Rome are not huge so my 6' tall son was a bit snug in the vehicle with his head hitting the ceiling of the vehicle but besides that it was very comfortable and a smooth trip to our terminal.

Car was very comfortable. We were the only two in the car and it was a shared ride. Apparently we had 2 more suitcases than were allowed and we did not realize there was a limit. Fortunately since there were no other passengers it was not an issue, although the driver mentioned it a few times. The ride was expensive at 146 Euros while the taxi's were only 50 Euros. We did not realize this until we got to Rome. Would probably call for a larger taxi next time to save the money.

Our driver was in contact and made sure we are coordinated for the pick up time and details. Wry professional and on time!

Carratonitours honored our 4:00AM hotel pickup in spite of some confusion which left them with the impression our pickup time was 6:30 AM which was actually our flight time. We had trouble reaching them due to being provided with a wrong phone number. We are grateful!