Tokyo: Haneda Airport (HND) Private Transfer to/from City Center

Seamless experience from beginning to end..Loviest professional driver.Beautiful modern immaculate van.Reasonable price.Great communication.

Communication was outstanding. Worth taking. Price was reasonable. Staff gave good information, as far as the pick up area

Driver was on time and communicating the day before all the way upon arrival. They assisted with luggage and got us to the airport in a timely manner. If you are not familiar with the train station system and it’s your first time in Japan I highly recommend.

I would strongly discourage anyone from booking with this company. Our original reservation was for Haneda Airport (HND). Before our arrival, the operator contacted me after reviewing our flight information and advised that our flight would actually arrive at Narita Airport (NRT). I agreed to the requested airport change, and the updated pickup location was confirmed. Despite that confirmation, no driver ever arrived. My party of six was left stranded at Narita Airport for approximately two hours after an international flight. During that time, I repeatedly contacted customer service and communicated directly with Jose (jose.p@elifeteam.com). Rather than resolving the issue, we were repeatedly told to remain on standby. We relied on those assurances, only to discover that no driver was ever coming. After nearly two hours, Jose's only solution was to rudely tell us to "take a taxi." For a group of six traveling with luggage, that meant arranging and paying for two taxis at our own expense. Because of this company's failure, we missed an important event that we had specifically arranged transportation to attend. Had we been told from the beginning that they could not accommodate the airport change, we would have made alternate transportation arrangements immediately. Instead, despite our numerous calls and messages, we were kept waiting for a service that was never going to arrive. A confirmed reservation should mean exactly that. A confirmed reservation is meaningless if the company never shows up. I cannot recommend a service that leaves six travelers stranded, causes them to miss an important event, and then tells them to "take a taxi."

It was hard finding the young man. His picture descriptions weren't that good. And he didn't know how to explain to me where he was at. We did eventually find him, lol. He was suppose to find us.

Satoshi was our driver. He was so courteous and constantly communicated with us so we’d know where to go for pick up and expected arrival. He tracked our flight and messaged me before I could confirm with him that we landed! Great, easy experience.

Very prompt, excellent communication and professional services provided by the company. I will surely utilize them next time.

Never turned up. I received a message to let driver know when I landed. I did and he never replied or turned up

Wonderful service, easy to be picked up and seamless trip throughout. The driver was very polite and thoughtful, thank you!

Drive and driver was good. I was a little frustrated that I scheduled our ride for 4:00 and he arrived at 2:30 and texted me. Then at 3:17 he was texting me about charging extra if he waits longer than 90 minutes. Not sure why he got there so early when I requested a 4:00 pick up.