Snuba Snorkelking Parasailing and Catamaran Pack

We booked this only for snuba. We were contacted the day before trying to reschedule for afternoon but we already had dinner plans. We were told the water was too bad for snuba. Then after we requested a refund they called and said there are more fish to see in the afternoon. We were not interested in doing an afternoon trip so they rescheduled for the day before we left in the morning again with the promise of snuba in the morning. 30 min before we were to be picked up they texted and said no snuba again and that they would issue a refund. It took 3 weeks and me going to my bank to sign an affidavit to get my money back.

I deserve a refund. We never heard from our operator about the pick-up instructions. Confirmation/description of adventure emails stated pick up at hotel Ocean Blue and Sand at 7am 3/29. We sat and waited for 45 minutes. I called the operator (Star Excursions). No answer but I left message. Operator called back in a few seconds. He said he sent me a Whatsapp message the night before telling me to go to front gate of hotel. Front gate is approx 1/4 to one half mile from hotel lobby. I told him I do not use Whatsapp. He said sorry it's too late they had already left. No other times available the rest of the week. Viator sent me an email at 7:50 am 3/29 with a screen shot of the Whatsapp message from operator. But it was too late by then. So no trip for my family. Very disappointed.

Excursion stuff was great. Great crew, very fun and our group is a good party boat. The only thing to point out is that according to the advertisement through here, there is Mamajuana, beer, rum, and soft drinks. However the but we were on does not have any alcoholic beverages. So a bit of false advertising but still an enjoyable trip

<p>The driver did not show at the expected time. They called once to say they were 10-15 minutes away, still no show. We called twice and finally 90 minutes after the scheduled time they showed but didn’t bother to greet us. parasailing, snuba and snorkeling was cut a little short to make up time</p>

<p>They are so friendly and professional. I had a lot of fun.</p>