Shuttle Bus between Fiumicino Airport (FCO) and Rome center (Termini)

Review Shameful and absolutely unreliable service. We had purchased a round-trip ticket and, while the outbound trip was carried out regularly, the return from Ciampino to Roma Termini never showed up. The trip was indicated on the board for 10:30 PM. We landed at 10:10 PM and at 10:20 PM we were already at bay 3/T, therefore well in advance. We waited for the scheduled trip, but the bus never arrived, without any communication or explanation. I find it unacceptable to pay for a service and then find ourselves completely abandoned at the airport, especially at that hour and after a flight. If a trip is sold and indicated as regularly active, the least one expects is that it is carried out or that passengers are notified in case of cancellation. I absolutely do not recommend this service. A truly shameful experience.

They are completely dishonest; I arrived at the bus and the driver told me it was going to another place, and that the 9:00 PM bus had been canceled due to damage; I bought another ticket with another company. When I returned to the counter, they told me that the bus had departed normally at the correct time and that they would not refund my money. Based on the rating and other comments, it is clear that this is their modus operandi.

Bought tickets online via their website 30 minutes before departure and the confirmation did not arrive. Not even in Spam. Wasted €14. Staff outside the bus were very unhelpful.

Scam. Book with any other company. They lie about the times. It always says 5mins departing on the TV where you buy the ticket but they ultimately decide when they want to go. Complete scam and book elsewhere.

This company is horrible. They charge more than advertised. The next bus time sign on their desk is a screen shot and doesn’t change it always says 7 minutes. We waited at the station through three separate times they said buses would be here, about an hour . Horrible customer service as well just overall bad company. Lied about prices and bus times just to scam people into buying tickets

They are scammers; we bought a round-trip ticket, and on the return, they had canceled the trip. To arrive on time for our flight, we took a bus from another company, which we obviously had to pay for. We went to complain to get a refund for a service that was not provided, and they ignored us; they did not refund the difference. I DO NOT RECOMMEND IT.

Thieving scammers, look for another company; they deceived us...

On Friday, upon arriving at the airport in Rome, we went directly to the provider, and they told us that if we bought a round trip, it would be much cheaper. We had no problems on the way there, despite the extreme heat on the bus, but yesterday when we went to catch the bus from Rome to Fiumicino Airport. They informed us that the 6:40 PM bus was canceled, and no other bus would leave until an hour later. That meant we would not make it to catch the plane. We had to buy another return ticket from another company. Upon arriving at Fiumicino Airport, we went to the office to get a refund for at least half of the round-trip ticket we had purchased, and they kept us waiting for more than half an hour, and in the end, they did not refund our money... They kept the money from six people for whom we had previously paid for round trips, and they did not provide a solution. It cost us to go from Rome Airport to Termini a round-trip ticket plus an additional €9 per person to be able to buy a ticket with another company and return to the airport. I do not recommend this company at all... They have made approximately €45 from us without providing the service since there were six return tickets...

Avoid, at the airport they lure you to purchase the ticket claiming bus departs in several minutes , then you wait 40 min watching how other operators depart on time, when you try to go back from Rome they can randomly cancel the bus. Avoid this company to avoid stress.

without air conditioning the entire trip to more than 30 degrees. Inhuman. Embarrassing, I encourage you to catch him with another company that has the air conditioning of the buses fixed.