Mediocre activity due to the staff The guide as well as the driver were unpleasant We left with two extra people From the beginning they gave 100 dollars for the photos which disadvantaged us because arriving at Ras Mohamed the photographer only left with them and didn't pay attention to us, well actually he came at the second stop, the Hala gates Furthermore, everything was very rushed: 1 hour at Ras Mohamed, 10 minutes at the Hala gates, 10 minutes at the crack 30 minutes at Magic Lake Honestly, if you want to enjoy yourself, don't go with them When we discuss it with the providers, they of course defend their guide and make us understand that we are liars and reproach us for things that are none of their business regarding the children Bad experience
Thank you for sharing your feedback. We are sorry to hear that you were not fully satisfied with your experience. However, after reviewing the details with our team, we would like to clarify a few points. Our photographer offered to take your photos several times during the tour, as is done with all guests. It is therefore not correct to suggest that you were deliberately ignored. Purchasing photos is completely optional and has no influence whatsoever on the attention or service provided to any guest. The tour was operated according to the advertised itinerary, including the scheduled visits and timings. We treat all our guests equally, and it would be unacceptable for our team to intentionally neglect or disadvantage any customer. We also checked with our staff regarding the day in question, and no other guests reported any similar issue or complaint about the guide, driver, or organization of the tour. We always take genuine feedback seriously, but we also believe it is important to clarify inaccurate statements so future guests have a fair and accurate understanding of the experience.
