Segovia Guided Afternoon Tour from Madrid

Thank you for your thoughtful review! We're delighted to hear you enjoyed discovering Segovia's rich history and that you found both the guide and the transportation comfortable and informative. Regarding the audio quality on the Bluetooth headsets, we appreciate your feedback and have forwarded your comments to the relevant department for review. Thank you as well for recommending the tour as a great option for those with limited time. Kind regards!

Thank you for your comment. Our tours are generally designed to be bilingual (English and Spanish) in order to accommodate international groups and ensure that all participants can follow the experience. Because of this, guides do alternate between both languages during the explanations. That said, we also understand that a bilingual format may not suit everyone equally, especially if the switching feels too fast or affects the clarity of the information. We are constantly working to improve the delivery so that both language groups can enjoy the tour without missing key details. We appreciate your feedback, it helps us refine how we communicate during the experience. Kind regards

Dear Patty, Thank you for sharing your feedback. We’re glad you enjoyed Segovia and agree that it is a wonderful destination. We would like to clarify that the tour you booked was a half-day tour, which follows a specific itinerary and has established times to cover the main highlights within the available duration. If you were looking for more free time to explore at your own pace or enjoy additional activities independently, the full-day tour would have been the more suitable option. We appreciate your comments and hope you had the opportunity to enjoy the beauty of Segovia despite the limited time available. Kind regards

Dear James, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations, although we are surprised by some of the comments, as they do not reflect the standards we aim to maintain on the offered tours. Segovia is a city with a remarkable history, including its Roman aqueduct, cathedral, and Jewish heritage, and these are all key elements that the guides are expected to explain during the visit. Regarding the points mentioned, we always encourage guests to communicate any concerns directly during the tour, as this gives us the opportunity to address issues immediately. We would also like to mention that no other guests from the group reported any incident, discomfort, or dissatisfaction regarding the guide or the development of the tour. While we take every individual comment seriously, it is important to consider that the feedback received does not appear to reflect the overall experience of the rest of the participants. We regret that you decided to leave the tour before its conclusion, as this meant missing part of the experience and the opportunity to enjoy the full itinerary. We would have appreciated the chance to speak with you at the time and better understand your concerns. We value all feedback and will review your comments with the team. We remain committed to offering visitors a professional, informative, and enjoyable way to discover Segovia. Best regards,

Dear Shelly, Thank you very much for sharing your feedback with us. We are delighted to hear that you enjoyed the tour and found the duration and information provided to be just right. We are also pleased to know that the guide did a great job and made your experience an enjoyable one. Kind regards,