Communication is lacking, but the snorkeling itself was good
The booking says 1.5hrs so being that we started at 9am, we shouldn't have finished until 10:30am. Unfortunately we were out of the water, back at the van just after 10am. Also, most of the group did not see a turtle (Luna and the couple of people at the front of the group with her saw 1 for a little, but that was all). I know seeing turtles is not guaranteed of course, but it was still disappointing. We did get to see a giant sting ray buried in the sand and of course, lots of fish and sea urchins. I felt the safety briefing beforehand was really well done and felt prepared to snorkel in this area. Luna has a very charismatic personality and did a good job trying to find us things to see in the water. At the end when we were giving back the equipment, I had my own personal snorkel mask with prescription lenses. I went to hand them in with everything else when my husband reminded me to not give my mask. I was having a hard time getting the mask off the breathing tube, so Luna was helping. Unfortunately we got distracted and they kept the mask. I reached out multiple ways to confirm they have my mask the next day. I still haven't received a reply from the company, so I ended up using the what's app Luna sent us through videos and pictures from. She said she'd check with the other staff, but I haven't heard back. The communication even before the tour was a little lacking as I had to reach out in multiple ways to get a pre tour question answered. Overall, it was a pretty good snorkelling experience, but I'd say a little expensive for what we got. The pictures and videos are a nice touch. It would be really nice if they could pick up from the cruise port.
Operator response
Thank you for your detailed feedback and kind words about Luna!
To clarify, for a 9:00 AM tour, check-in begins at 8:30 AM, and the advertised 1.5 hour experience includes check-in, equipment preparation, safety briefing, guided snorkeling, and check-out.
Wildlife sightings naturally vary, although our guides always work hard to provide the best experience possible.
Regarding personal equipment, guests are responsible for their belongings; while we understand you contacted the guide directly, we did not receive a request through our booking platforms or administration regarding the mask.
We currently do not offer cruise-port pickup; however, our meeting location is approximately a 7-minute drive away and easily accessible by Uber or taxi.
We appreciate your feedback and are glad you enjoyed the snorkeling experience and complimentary media!
A must do!
Sérgio and Robert were great. Very knowledgeable and funny.
Operator response
Thank you for your fantastic review! We're so happy to hear you had a great experience with Sergio and Robert. We'll be sure to pass along your kind words, they'll be delighted to know their knowledge and sense of humor made your time even more enjoyable. We appreciate your support and look forward to welcoming you back for another fun adventure!
Amazing
Jeremy was the best! Thank you for the experience!
Operator response
Thank you for your kind words! We're so glad you had a great experience with Jeremy. We'll be sure to share your feedback with him, he'll really appreciate it! Thank you for choosing us, and we hope to welcome you back for another amazing adventure soon!
GREAT TIME
Our snorkeling trip was one of the highlights of our vacation! The crew was incredibly friendly, organized, and made everyone feel safe and comfortable from start to finish. They gave clear instructions before we got in the water, which made the experience enjoyable even for beginners.
The staff went above and beyond to make sure everyone had a great experience, and their enthusiasm made the trip even more fun. If you're looking for a memorable adventure, I highly recommend this snorkeling tour. It was well worth it, and I would absolutely book with them again! THANK YOU SERGIO!!!!
Operator response
Thank you so much for your wonderful review! We're thrilled to hear that your snorkeling trip was one of the highlights of your vacation. It means a lot to know our crew helped you feel safe, comfortable, and had such a great time from start to finish.
We'll be sure to pass along your kind words to Sergio, he'll be so happy to hear he made such a positive impact on your experience! Thank you for choosing us, and we truly appreciate your recommendation. We can't wait to welcome you back for another unforgettable adventure!
PERFECT’
Jeremy was amazing! Super fun and would do it again!
Operator response
Thank you so much for your kind words! We're thrilled to hear you had such a fun experience with Jeremy. We'll be sure to share your feedback with him, it will mean a lot. We truly appreciate your recommendation and look forward to welcoming you back for another great adventure!
Very cool
A very pleasant experience, very cool
Operator response
¡Le agradecemos grandemente por su reseña! Nos alegra escuchar que alla tenido una muy buena experiencia con nosotros. ¡Esperamos verlos nuevamente pronto!
Great Experience!
It was a great experience and we saw lots of aquatic life. Robert was an excellent guide!!! Great value and would highly recommend.
Operator response
Thank you so much for your amazing review! We are so happy to hear that Robert made your experience even better and that you had the opportunity to see a lot of what the aquatic life has to offer. Thank you again for your kind word and we hope to see you again soon for another adventure!
