San Diego: Old Town Ghost Tour & Haunted History Walk

Thanks Seaside! Glad you had experiences that is totally beyond awesome. Clara is a talent. I just passed this on to her and thanks for supporting that tour. Deep gratitude - Brian

Good day Vanessa A. I can find no record of you going on our tour. 1. If price is a concern for anyone reach out to me (Brian) directly through our site. 2. Anyone with a bad experience hit me up directly for a full refund up to 4 people, we stand behind our tours. 3. One of our competitors has started reviewing bombing local tours. They are a national tour and have a campaign to strangle all the local tours. It is happening across the nation. Notice how all our recent reviews are iffy. Why the drop in quality - the tour has not changed. Vanessa, your review appears to be part of this campaign. Anyone reading this please give us a chance we are genuine we truly care. This is real people. Stand up for the local business or your going to lose them all to these national factory companies and their tactics. Viator please get in front of these type of reviews. I can also hire someone to drip feed negative reviews if I want to play their game. There has to be a better way.

Thank you for your feedback, tnas2014 Shaw family. To all our guests: If your experience falls below a four-star rating, I encourage you to contact me directly with constructive criticism. In many instances, I am able to offer a full refund for up to four tickets; we stand behind our tours. Also, if you receive the confirmation email and read something there you don't like or don't understand, please reach out to me directly so I can go over it or, if it's not a good fit, I am ready to refund your tickets and offer your spots to others if needed. As a small, locally-owned business, I'm personally available to discuss any concerns you might have. You'll be speaking directly with me, and I'm always prepared to guide you away from our tour if it appears not to meet your expectations, much like I would have for the Shaws. Our tours blend historical storytelling, ghost tales, and a gentle introduction to paranormal investigation. As outlined on our website, the experience includes visits to Heritage Park, the Whaley House Grounds, and the Cemetery, with occasional stops at the Chapel Yards. It's important to note that we do not enter the buildings as part of the tour—a common practice among ghost tours nationwide—and any implication of deception is unfounded. We secure exclusive access to Heritage Park for our tours, which, like hosting an event there, requires payment despite public access. It's standard practice for tours to visit publicly accessible places, adding value through expert storytelling and context you might not discover on your own. Regarding the mention of a museum, this seems to be a misunderstanding, as our Old Town walking tour does not feature a museum visit. We don't mention a museum anywhere within the Old Town walking tour marketing. Lastly, the suggestion that we would manipulate our equipment to fake paranormal activity is contrary to our principles. It seems like we would do the opposite if we were rigging them. I assure you we are not rigging anything; we do not fake stuff. We do get activity up there in the park and the graveyard, but we don't employ ghosts; it is rare, and you have to get lucky. We strive to ensure a fulfilling and enjoyable experience for all our guests and take all feedback seriously as we continually seek to improve our tours. I will go over the website again and make sure everything is clear. Our tour is not for everyone, and I am sorry I was not able to prevent you from going. - Brian

Good day all - this is either a competitor or someone reviewing another tour and not ours. I guarantee that you will get GHOST STORIES and humor. True stories most verified by historians down theatrically. I stand behind this and if you have a 4 star or less exeperience please reach out with some constructive criticism for a full refund. They are simply not reviewing our tour and feel free to call me or text me at 619.255.6170 if you have questions.

Greetings, Heather! I'm very sorry to hear about your less-than-stellar experience with us. We highly value your feedback and I'm dedicated to making sure Lizzie gets your insights. After seeing this, I reach out to the other people on the tour ot refund them and they were positive about the tour and Lizzie. We are going to take your comments to heart, we're here to make everyone's experience worthwhile, and we're committed to that. We can not discount the tour further here. Viator/TripAdvisor and friends take 45% of each ticket sale plus we pay to enter the park so we barely make anything as is. Thus the pricing. Our team, as a local business and not a corporate entity, is passionate about offering the best tours. We have a satisfaction gaurantee if you reach out to us and give us constructive feedback please. There is no risk to you and you pocketbook. We do not want you to pay for something you didn't like. Thanks for reaching out, Heather. We hope to make the next person who tours with us one that they will truly enjoy. Stay well! Best Wishes, Brian