Rome: St Peter's Basilica and Papal Tombs Audio Guide App

Boa tarde, Obrigado por dedicar seu tempo para compartilhar seu feedback. Lamentamos muito pelo inconveniente que você enfrentou. Infelizmente, os tempos de espera podem chegar a 150 minutos, e os controles de segurança são obrigatórios para todos que desejam acessar a Cidade do Vaticano. Isso não depende de nós, mas sim da Polícia. Agradecemos sinceramente seu feedback e revisaremos a clareza das nossas instruções para garantir uma experiência melhor para os futuros viajantes. Atenciosamente, VoxCity

Good morning, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you encountered. To access the audio tour, guests are invited to scan the QR code provided on their Viator voucher and download the tour directly onto their mobile device. This information is outlined both on the Viator tour page and within the confirmation voucher. That said, we fully understand how frustrating it must have been when this process did not work as expected during your visit. We truly appreciate your comments and will review our instructions to improve clarity and ensure a smoother experience for future travelers. Providing high-quality experiences is always our top priority. Kind regards, VoxCity

Good afternoon, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. We are sorry if you had difficulty finding our meeting point, we always provide complete directions on the voucher and we also have a customer service contact. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. Many thanks, VoxCity

Buongiorno, grazie per averci lasciato questo feedback, lo riteniamo importante. Il servizio prenotato con noi riguarda esclusivamente l'audioguida con le mappe digitali, per la Basilica di San Pietro non è previsto nessun biglietto d'accesso in quanto completamente gratuita. Inoltre, le comunicazioni tra la Basilica di San Pietro e l'esterno, vengono comunicate solo all'ultimo momento per ragioni di sicurezza che, purtroppo, non dipendono da noi. Ci scusiamo nuovamente per il disagio. Cordiali saluti, VoxCity

Good morning, thank you for your feedback. It is important to us so that we can always improve. We’re sorry if the audio guide did not meet your expectations, but the product description clearly states that it is a digital audio guide to be installed on your own device. Additionally, the package does not include an entrance ticket, as St. Peter’s Basilica is always free to enter. We remain at your disposal for any clarification, please don’t hesitate to contact us at the following email address: customer@voxcity.com Best regards, VoxCity

Good morning, thank you first of all for leaving us your valuable feedback. The St. Peter’s Basilica complex is free to enter; the only paid area is the Dome. You paid for our digital audio guide service, which includes content about the Basilica, the panoramic view from the Dome, the Papal Tombs, and an introduction to Vatican City. We are sorry if this did not meet your expectations and we sincerely apologize. We will work on making the instructions and the descriptions of our packages clearer in the future. Best regards, VoxCity

Good morning, Thank you for leaving us this very important feedback. We are enthusiastic and happy that you enjoyed our service. We hope to have another opportunity to see you again! Best regards, VoxCity

Good morning, thank you first of all for leaving us your valuable feedback. The St. Peter’s Basilica complex is free to enter; the only paid area is the Dome. You paid for our digital audio guide service, which includes content about the Basilica, the panoramic view from the Dome, the Papal Tombs, and an introduction to Vatican City. We are sorry if this did not meet your expectations and we sincerely apologize. We will work on making the instructions and the descriptions of our packages clearer in the future. Kind regards, VoxCity

Good morning, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. The security checks are mandatory for everyone to enter Vatican City. This does not depend on us, but on the Police. During high season, there might be some waiting time for security checks, especially this year, which is the Jubilee year. We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. We always try to do our best to ensure good experiences. Many thanks, VoxCity

Good morning, Thank you for taking the time to share your feedback. We're truly sorry for the inconvenience you experienced. We confirm that entry to the Basilica is free of charge, but we always offer a package that includes an audio guide with digital maps for the Basilica and the Papal tombs, along with assistance in case of any technical issues We genuinely appreciate your feedback and will review the clarity of our instructions to help ensure a better experience for future travelers. Many thanks, VoxCity