Tours/Cancun/Private Roundtrip Transportation from Cancun Airport to Playa del Carmen
Private Roundtrip Transportation from Cancun Airport to Playa del Carmen
4.8(1,901)Cancun1 hour
VIATOR4.8(23)TRIPADVISOR4.8(1,878)
+4 photos
At a glance
Duration
1 hour
Price from
$194 / person
Rating
4.8 / 5 · 1,901 reviews
Languages
EN
Group
Private
Cancellation
Free cancellation
Meeting point
Reps wears greenlime polo shirth, they are outside airport building at:
Terminal 3 - Keep walking straight. Passing Air Margaritaville Bar on the right side of the hallway.
Terminal 4 - By Platform C
Terminal 2 (International) - In front of Grab n' go coffee shop
Terminal 2 (Domestic) - By exit ramp
• Have a personal driver take you to your hotel in Playa del Carmen a board a comfortable van. If you have a group of people coming with you this is the best option to have someone waiting for you just in time for your arrival. This service runs 24/7 and has a waiting time of 15 minutes at Cancun Airport.
Tour Options
Private Roundtrip Transportation from Cancun Airport to Playa del Carmen
Highlights
All taxes, fees and handling charges
One trip for arrival date and one trip for departure (Can't be split into multiple trips)
Transport by air-conditioned van
What's included
Included
All taxes, fees and handling charges
One trip for arrival date and one trip for departure (Can't be split into multiple trips)
Transport by air-conditioned van
Not included
Food and drinks
Gratuities
Additional fees applies to go to Puerto Aventuras. Please call to get pricing
Additional fee applies to go to Akumal. Please call to get pricing
Traveller Ratings
4.8
1,901 reviews
5
1,780
4
35
3
15
2
19
1
52
Important Information
Specialized infant seats are available
Infants and small children can ride in a pram or stroller
Service animals allowed
Public transportation options are available nearby
Suitable for all physical fitness levels
Frequently asked questions
How long does this tour take?
Private Roundtrip Transportation from Cancun Airport to Playa del Carmen lasts about 1 hour.
How much does this tour cost?
Prices start at $194 per person for this Cancun experience, booked through Viator with the price shown before checkout. There is 1 booking option, so the final price depends on the option you choose.
Can I cancel this tour for free?
Yes. Cancel at least 1 day before the start for a full refund. Later cancellations are non-refundable.
Where does the tour start?
The meeting point is Reps wears greenlime polo shirth, they are outside airport building at:
Terminal 3 - Keep walking straight. Passing Air Margaritaville Bar on the right side of the hallway.
Terminal 4 - By Platform C
Terminal 2 (International) - In front of Grab n' go coffee shop
Terminal 2 (Domestic) - By exit ramp. Hotel pickup is not part of this experience.
What languages is this tour offered in?
The experience is available in EN.
Is this a private or a group tour?
It is a private experience: only your party takes part. Up to 15 travellers can book together.
Is the tour suitable for children?
Specialized infant seats are available Infants and small children can ride in a pram or stroller
Will my booking be confirmed immediately?
Yes, bookings are confirmed instantly.
Reviews(1,901)
Q
Quest95716
September 7, 2026
Fair, Friendly, and Reliable
This review is long overdue. My wife and I took a trip to Cancun in early summer, and we were so impressed with the quality of serious of Happy Shuttle Cancun.
Our first trip from the airport to our hotel in Puerto Morelos resulted in a mild mixup, largely from my fault. Suffice to say that there are several resorts with the same name, even two in Puerto Morelos!
Instead of leaving us at the wrong place, and option our driver Fernando Reza Ramirez would never have done, he negotiated it for us a fair additional cost to take us to the correct location. He was kind, patient, and the management with whom I spoke also was incredibly fair.
Our ride back to the airport once we were done with our vacation, exceeded the quality of experience that we had!. Our driver Lucio Amador Ramirez was efficient and friendly, keeping us in conversation the entire right to the airport! I was really impressed with his English, which he informed me was self-taught, and he was very complementary of my Spanish! We loved talking about the World Cup.
These two gentlemen are the heart and soul of what makes Happy Shuttle such a terrific service!
We are coming back to Cancun in December and will need a ride. You can be sure that we will be contacting Happy Shuttle! Prices are fair, drivers are professional, and courteous, and there is no need to worry about getting to the right destination.
Operator response
Dear customer,
Thank you so much for taking the time to share such a thoughtful review! It truly means a lot to our entire team.
We're especially happy to hear how Fernando Reza Ramirez helped turn the initial destination mix-up into a positive experience with patience, kindness, and a fair solution. We're equally delighted that Lucio Amador Ramirez made your return to the airport so enjoyable, it sounds like the conversation, the Spanish compliments, and the World Cup talk made for a memorable ride!
Your words about Fernando and Lucio being the “heart and soul” of our service are incredibly meaningful, and we'll be very proud to share your recognition with both of them.
Most of all, we're thrilled to hear that you'll be returning to Cancun in December. Thank you for trusting Happy Shuttle Cancun once again, we'll be looking forward to welcoming you and your wife back!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
C
Cosmopolitan625835
September 7, 2026
10/10 Service and Personnel
Happy Shuttle employees were super easy to find once walking out of the airport and escorted us to our shuttle very quickly. Both drivers that we had gave great travel tips and were super friendly, we loved talking with them! 10/10 service, would recommend them to everyone!
Operator response
Dear customer,
Thank you so much for the amazing 10/10 review! We're delighted to hear that finding our team at Cancun Airport was easy and that your transportation experience got off to a smooth and quick start.
We're especially happy to know that both of your drivers made the rides enjoyable with their friendliness, conversations, and local travel tips. Those personal touches are such an important part of the experience we want our guests to have.
Thank you for recommending Happy Shuttle Cancun to other travelers. We truly appreciate your trust and look forward to welcoming you back!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
4
427summere
September 5, 2026
Great service!
We were very pleased with Happy Shuttle! Communication was excellent. We had some changes to our schedule and I was emailed back right away every time. I will definitely book with Happy Shuttle again!
Operator response
Dear customer,
Thank you so much for your wonderful review! We're delighted to hear that you were pleased with your experience and especially with the communication from our team.
Travel plans can change, so we're always happy to assist with adjustments and make the process as easy and responsive as possible.
Thank you for choosing Happy Shuttle Cancun. Knowing that you'll book with us again is one of the best compliments we can receive! We look forward to welcoming you back.
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
L
lostman646
September 4, 2026
Great services
been in cancun 3 times , and I can tell you this is a great way to get from airport to hotel and return ,
Great service , great communication ,great prices , professional ppl at the airport right off the gate , driver are nice and friendly and also brand new vehicles ,
Operator response
Dear customer,
Thank you so much for your wonderful review! After three visits to Cancun, we're especially happy to hear that you consider Happy Shuttle Cancun a great choice for your airport transportation.
We truly appreciate you highlighting our communication, pricing, professional airport team, friendly drivers, and vehicles. Providing a smooth and welcoming experience from the moment you arrive until it's time to return to the airport is exactly what we strive for.
Thank you for your trust and recommendation. We hope to be part of many more Cancun vacations to come!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
P
PedroMengual
August 29, 2026
100% recommended
Excellent experience. Very attentive. They offer you all the detailed information by email. The representative was waiting for us at the agreed place at the airport and the driver who took us to the Barceló Maya Resort arrived immediately. For the return, they contacted us frequently to remind us of the pickup point and time. They were punctual and kind. Excellent value for money. Highly recommended.
Operator response
Estimado cliente:
¡Muchísimas gracias por compartir su experiencia y por recomendarnos al 100%!
Nos alegra saber que, desde las indicaciones previas a su llegada hasta su traslado al Barceló Maya, nuestro equipo pudo brindarle una experiencia clara, puntual y amable. También nos encanta saber que la comunicación para coordinar su servicio de regreso le dio tranquilidad durante sus vacaciones.
Agradecemos mucho que destaque nuestra relación calidad-precio y, sobre todo, la atención de nuestro equipo. Será un placer volver a recibirle en su próxima visita al Caribe mexicano.
Saludos cordiales,
Gustavo Estudillo
Equipo Happy Shuttle Cancún
T
tbetanco
August 29, 2026
Great Service for the Price
All in all, the service was great! From the two drivers that transported us back and forth, to the service rep that help me with a very last minute change over the phone. The only thing I would ask to be better was that your reps at the airport be more visible. With how many travelers and transportation companies that are at the Cancun airport, it was hard to locate your rep. I had to ask a different company on where I could find your reps.
Operator response
Dear customer,
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your transportation and that our team was able to assist you with your last-minute change. We're always happy to help when travel plans need a little adjustment.
We also truly appreciate your feedback regarding the visibility of our representatives at Cancun Airport. We understand that the arrival area can be very busy with many transportation companies, and making our team easier to identify is an important part of providing a smooth arrival experience. We'll certainly take your comments into consideration as we continue improving this process.
Thank you for choosing Happy Shuttle Cancun and for recognizing the value and service provided by our team. We hope to welcome you back on your next visit!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
D
DebCar817
August 27, 2026
Happy Customer
I booked our transfers from Cancun airport to The Reef Playacar in Playa del Carmen. They gave very good instructions on what to do once we landed at the airport on how to find them. We had the option to purchase a couple Corona’s for $4 and water for $3. They were easy to find and were prompt. We had to change our return date because we decided to stay three days longer and there was no issues, I just sent them an email. They were at the resort at 7:00 as promised. The drivers were friendly and professional. We will definitely use them again.
Operator response
Dear customer,
Thank you so much for sharing your experience!
We're delighted to hear that our arrival instructions made it easy to find our team at Cancun Airport and that your transportation to The Reef Playacar was smooth and prompt.
We're especially happy that we could easily accommodate your change of plans when you decided to enjoy three extra days in paradise! That's definitely a good reason to reschedule a return transfer.
Thank you as well for recognizing the friendliness and professionalism of our drivers. Knowing that you'll choose Happy Shuttle Cancun again means a lot to our entire team.
We look forward to welcoming you back on your next visit!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
N
Nuth
August 27, 2026
Great 1st time with Happy Shuttle
Great experience with Happy Shuttle! They were exactly where they said they would be once we came out of baggage claim. Driver extremely friendly and accommodative. They had the drinks ice cold and ready for us. Efficient and friendly service for a fair price! Highly recommend.
Operator response
Dear customer,
Thank you so much for choosing Happy Shuttle Cancun for the first time and for sharing your experience!
We're delighted to hear that our team was exactly where expected upon your arrival and that your driver provided such friendly and accommodating service. We're also glad those ice-cold drinks added a refreshing touch to your welcome to Cancun!
Thank you for highlighting our efficiency, service, and value, and especially for your recommendation. We hope this was the first of many trips with Happy Shuttle Cancun!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
K
kayleer105
August 25, 2026
Mixed feelings.
Our driver who picked us up from the airport was kind, respectful, and friendly throughout the entire ride to our hotel, so we were initially very pleased with our experience with Happy Shuttle. Unfortunately, our experience on the return trip to the airport was drastically different.
The driver arrived approximately 15 minutes early, which normally would not be an issue. However, we were still in the process of checking out of our hotel, and when we came outside about five minutes after he arrived, he appeared visibly upset. Our hotel concierge assisted us with loading our luggage into the vehicle.
When I got into the vehicle, I greeted the driver, but he ignored me for several seconds before eventually responding. He then asked for our Happy Shuttle confirmation number. I explained that I had booked the transportation through TripAdvisor and provided the TripAdvisor confirmation number. His only response was, “No.” When I asked what information he needed, he told us we needed an email from Happy Shuttle. I explained that I could not find such an email and attempted to provide other confirmation and reference numbers from our TripAdvisor booking. Again, his response was simply, “No.”
After explaining again that we had not received an email from Happy Shuttle, he finally told us that an ID with my name would be sufficient. At that point, my partner and I were frustrated and simply provided my ID so that we could begin the ride.
Unfortunately, the most concerning part of the experience was the driver’s behavior on the road. Throughout the approximately hour-long drive to the airport, he drove recklessly, frequently speeding and swerving between vehicles. At one point, another taxi driver cut him off. Rather than simply allowing the situation to pass, our driver accelerated around the taxi and cut him off in return, coming extremely close to the other vehicles around us. The driving made both of us very uncomfortable and concerned for our safety.
I understand that traffic in Cancun can be stressful and that drivers may occasionally need to maneuver around other vehicles. However, the repeated speeding, swerving, and aggressive driving throughout the trip went well beyond what I would consider normal driving and made the ride feel unsafe.
I was very happy with our transportation from the airport to the hotel and had no complaints about that driver or experience. Unfortunately, the return trip has significantly changed my impression of Happy Shuttle. I hope this feedback is taken seriously, particularly regarding driver safety and professionalism, because after this experience I would have to reconsider booking with Happy Shuttle the next time I return to Cancun.
Operator response
Dear Customer,
Thank you for taking the time to provide such detailed feedback. We appreciate your kind comments regarding your arrival driver, and we're very sorry to hear that your return experience left you with such a different impression of our service.
We take any concern regarding driving safety and professional conduct very seriously. At this time, however, we are unable to identify your reservation based on the information available in this review alone, and we would like the opportunity to properly investigate what occurred, including the interaction prior to departure and the concerns you described during the drive to the airport.
We would appreciate it if you could contact us directly with your confirmation number so we can identify the service and conduct a complete internal review.
Regardless, we understand how concerning an experience that made you feel unsafe can be, and this is not the impression we want any guest to have when traveling with Happy Shuttle Cancun.
Thank you again for bringing this to our attention. We hope you will allow us the opportunity to properly review your experience.
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
C
cxo1980
August 24, 2026
Great Experience
Excellent round-trip service from Happy Shuttle for our Cancun trip! Finding the representative at the airport was easy, and we only waited ten minutes for our clean, air-conditioned ride. The return driver arrived exactly on time, making the trip back just as comfortable. We will definitely use them again!
Operator response
Dear customer,
Thank you so much for sharing your great experience!
We're delighted to hear that everything went smoothly in both directions, from easily finding our airport representative and having your vehicle ready shortly after, to an on-time and comfortable return transfer.
We also appreciate your comments about the cleanliness and comfort of our vehicle. Making your airport transportation easy and stress-free is exactly what we strive for!
Thank you for choosing Happy Shuttle Cancun. We’ll be very happy to welcome you back on your next Cancun trip!
Warm regards,
Gustavo Estudillo
Happy Shuttle Cancun Team
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Private Roundtrip Transportation from Cancun Airport to Playa del Carmen