Private Keflavik Airport Transfer (Round trip)

We booked round trip transportation to and from the KEF airport to our hotel in Reykjavik through Viator. Upon arrival, there was a significant delay in passport control, and we weren't able to get to the arrival hall to meet our driver for an hour and a half. Despite being in contact with our driver to let him know our situation, he left without notifying us and we had to scramble to make other arrangements. Viator customer service was helpful in guiding us through the process of requesting a refund for that portion of our reservation, but were not helpful when we were having to deal with the issue. That was unfortunate and very inconvenient. Viator did confirm for us that the second part of our reservation was still active. To their credit the local provider reissued the refund promptly after my submitting the request. And the return transportation was pleasant and smooth. Despite the issue we experienced, I would recommend this service to others arriving in Iceland in the early morning hours. It was actually more cost effective than the Flybus shuttle service, and certainly more convenient for the airport return.

Waiting for as as we entered arrivals lounge. They had a choice of child seats for us to use as we were travelling with two very younge children and a six yr old. We were a party of 9 so they bought two transporters to save the crush in one. Very helpful in helping us to find a luggage store to use until our accommodation was ready.

Great service. Door to door between airport & hotel & vice versa. Professional & courteous service. Good communication with customers. Highly recommend.

We met Helga (apologies if I got the name wrong) twice for the private return trip from airport to Reykjavik. She was on time, courteous and professional and you can ask her a lot of questions, if you want to, perhaps to get an opinion on certain plans or activities. We would recommend.

Ziggy was waiting for us when we arrived Travel to hotel was easy and he actually to,d us quite a bit about the country and tourism, etc Very professional and knowledgeable Pleasant experience

Quick, efficient and friendly service. Siggy (Ziggy) is a wonderful ambassador for Iceland. He and his wife run a great operation and made our transfer from airport to hotel effortless. Their vehicles are new and extremely well maintained. Highly recommended.

The driver was outstanding. Our pick-up was for 12:30AM and our plane was an hour late. Then our luggage was lost and 45 minutes later found.. So our driver had to wait until 2:15AM for us to get out of customs. He was there waiting with our name placard as if we were on time. Fantastic!

He was on time and he was borned on Iceland. He was very nice and talked about Iceland history. Smooth drivel

It was very simple. Helga was on time and very pleasant. We felt safe during the ride and she took us right to our destination.

Helga was very knowledgeable and friendly. Warm and accommodating and offering us water before we got on the road. She was a very safe driver. Would recommend their service.