On 5/17/25 Guide did not show up at designated meeting point. Used contact information through Viator portal to contact guide and received no response. Waited approximately 45 minutes. Then called customer support and spoke with someone named Joseph who said he also tried to contact guide and could not reach them. Joseph stated we would receive refund within 5 to 7 days. The following day received an email regarding contacting customer support person, Joseph and requesting evaluation of his performance. Received no other emails from Viator. Returned from Italy on 5/29. Contacted Viator regarding refund and spoke with customer service representative named Jane, who said there were no notes regarding my speaking to Joseph. She submitted a request for a refund from Tour operator and gave me a case number. I am hopeful for positive resolution to this situation. Otherwise I am out $291.
Florence travel guide: tickets, best time & real costs
Pitti Palace Private Tour With 5- Star Guide
+2 photos
At a glance
- Duration
- 2 hours
- Price from
- $172 / person
- Location
- Florence, Italy
- Rating
- 3.0 / 5 · 2 reviews
- Languages
- DE, EN, IT, FR
- Group
- Private
- Cancellation
- Free cancellation up to 24 hours before
- Confirmation
- Instant
- Ticket
- Mobile or paper ticket accepted
- Operator
- THINGS TO DO IN FZCO
- Meeting point
- Please meet 'THINGS TO DO IN' assistant in Piazza de' Pitti, 32, 50125 Firenze, Italy(It's not an office.Please do not enter or ring any bell and, stay in front of the door. 'THINGS TO DO IN' assistants will assist you as soon as you come there)Please be at the meeting point 10 minutes in advance.
Description
A few steps from the Ponte Vecchio, in the popular neighbourhood called the Oltrarno, surrounded by some of the most characteristic streets of Florence, it suddenly appears: the Pitti Palace, the former residence of the Grand Dukes of Tuscan. The Pitti Palace houses important collections of paintings and sculpture, works of art, porcelain, silver and period costumes. There are works by Raphael, Titian, Caravaggio and many others very importantly this place was purchased by Cosimo I de’ Medici and his wife Eleanor of Toledo as the new Grand Ducal residence in 1550. Today the Palace is divided into four museums: the Treasury of the Grand Dukes on the ground floor, the Palatine Gallery and the Imperial and Royal Apartments on the first floor, the Gallery of Modern Art and the Museum of Costume and Fashion on the second floor.
Schedule & prices
- Runs
- Tue, Wed, Thu, Fri, Sat, and Sun
- Start times
- 19 times a day, 8:30 AM–5:30 PM
- Next available
- Sun, Oct 18
- Adult (ages 18–98)
- $172
- Child (ages 6–17)
- $69
- Infant (ages 0–5)
- Free
Larger groups pay less per person.
Out at sunset: the 3:30 PM departure is under way when the sun sets, around 5:09 PM in the coming weeks.
From the operator’s live schedule on Viator, checked Oct 17.
Tour Options
Itinerary
Palazzo Pitti
A few steps from the Ponte Vecchio, in the popular neighbourhood called the Oltrarno, surrounded by some of the most characteristic streets of Florence, it suddenly appears: the Pitti Palace, the former residence of the Grand Dukes of Tuscany,
What's included
Included
Private tour
Expert 5-star guide
Priority entry
Assistance at the meeting point
Timed entry tickets to Pitti Palace
Not included
Food and drinks
Hotel pickup and dropoff
Traveller Ratings
Reviews collected by Viator and Tripadvisor
3.0
2 reviews
How it compares in Florence
- Starting price $172 is 50% above the typical $115 for tours of similar length in Florence
Excurgo comparison of 3,220 Viator tours, recalculated daily.
Important Information
- Wheelchair accessible
- Infants and small children can ride in a pram or stroller
- Public transportation options are available nearby
- Infants are required to sit on an adult’s lap
- Transportation options are wheelchair accessible
- Suitable for all physical fitness levels
- Each traveler must present a valid passport or ID document that matches the name provided at the time of booking for successful entry to the Palazzo Pitt
- Please provide the full names of all travelers when booking. Failure to present a voucher with all travelers’ full names at the ticket office prior to entry may result in denied entry to the attraction.
- Entrance ticket to Pitti Palace €19.00 per person
Cancellation
For a full refund, cancel at least 24 hours before the scheduled departure time.
1+ days before100% refund
0–1 days before0% refund
Frequently asked questions
How long does Pitti Palace Private Tour With 5- Star Guide take?
Pitti Palace Private Tour With 5- Star Guide lasts about 2 hours. The itinerary has 1 stop.
How much does Pitti Palace Private Tour With 5- Star Guide cost?
Prices start at $172 per person for this Florence experience, booked through Viator with the price shown before checkout. There is 1 booking option, so the final price depends on the option you choose.
What days does Pitti Palace Private Tour With 5- Star Guide run?
According to the operator’s current schedule, it runs on Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays, with 19 departures a day between 8:30 AM and 5:30 PM.
How much does Pitti Palace Private Tour With 5- Star Guide cost for children?
Children aged 6–17 pay from $69, adults from $172. Infants go free.
Can I cancel Pitti Palace Private Tour With 5- Star Guide for free?
Yes. Cancel at least 1 day before the start for a full refund. Later cancellations are non-refundable.
Where does the tour start?
The meeting point is Please meet 'THINGS TO DO IN' assistant in Piazza de' Pitti, 32, 50125 Firenze, Italy(It's not an office.Please do not enter or ring any bell and, stay in front of the door. 'THINGS TO DO IN' assistants will assist you as soon as you come there). Please be at the meeting point 10 minutes in advance. Hotel pickup is not part of this experience.
What languages is Pitti Palace Private Tour With 5- Star Guide offered in?
The experience is available in DE, EN, IT, FR, ES.
Is this a private or a group tour?
It is a private experience: only your party takes part. Up to 15 travellers can book together.
Is the tour suitable for children?
Infants and small children can ride in a pram or stroller Infants are required to sit on an adult’s lap
Is the tour wheelchair accessible?
Wheelchair accessible Transportation options are wheelchair accessible
Will my booking be confirmed immediately?
Yes, bookings are confirmed instantly.
Reviews(2)
Reviews collected by Viator and Tripadvisor
J
On 5/17/25 Guide did not...
M
Guide rates more than five stars!
Ana was the best tour guide I have ever experienced in many years of taking tours. I was very lucky to have a private tour of the Pitti Palace with her. It was well worth the time and money. Ana knows a tremendous amount about the art and artists and was able to communicate this knowledge effectively. Her obvious love and enthusiasm for the subject really made this a uniquely rewarding tour.
Compare similar tours in Florence
- Lowest price: Uffizi, Pitti Palace and Boboli 5-Day Combination Ticket Pass — $78
- Best rated: Accademia Gallery Private Tour with 5-star Guide — 4.9 (216 reviews)
- Shortest: Palazzo Vecchio private tour with a 5-star guide — 1 hour
| Tour | Duration | Rating | Price | |
|---|---|---|---|---|
| Pitti Palace Private Tour With 5- Star Guide | 2 hours | 3.0 (2) | $172 | |
 Accademia Gallery Private Tour with 5-star Guide | 1h 15min | 4.9 (216) | $103 | View |
 Pitti Palace, Boboli Garden & Palatina Gallery Guided Tour | 3 hours | 4.8 (312) | $112 | View |
 Santa Maria Novella Museum Private Tour With 5- Star Guide | 1h 15min | 5.0 (6) | $160 | View |
 Uffizi, Pitti Palace and Boboli 5-Day Combination Ticket Pass | 1–5 days | 4.4 (8) | $78 | View |
 Palazzo Vecchio private tour with a 5-star guide | 1 hour | — | $149 | View |
 Private Tour of Pitti Palace with Boboli Garden | 1h 30min | 5.0 (28) | $189 | View |
from$172
3.0(2) Free cancellation