Pisa guided tour and Wine tasting with Leaning Tower ticket

Bedankt voor deze mooie woorden over onze gids — we zijn blij dat de verhalen en het enthousiasme de tour een beetje bijzonder hebben gemaakt. U heeft wel een punt dat een wijnproeverij in je eentje een andere ervaring is dan wanneer je die met een groep deelt. Onze tours zijn open voor iedereen en vereisen geen minimum aantal deelnemers, wat betekent dat u altijd zeker bent van uw plek — maar soms ook de enige bent. DiscoveryPisa Team L

Thank you so much for your wonderful words! We’re delighted to hear that you enjoyed the guide and appreciated the experience and the beauty of the grounds. Best regards, DiscoveryPisa Team

Thank you so much for your wonderful feedback! We’re glad you enjoyed the wine tasting and appreciated the amazing work of our restaurant staff. Best regards, DiscoveryPisa Team

Thank you sincerely for taking the time to share your feedback. We’re pleased to hear that most members of your group appreciated the tour and the guide’s energetic approach. Her enthusiasm and passion are at the core of how she connects with guests, and we’re proud to say she is one of our most highly rated guides — consistently receiving outstanding feedback. Of course, we understand that individual preferences vary, and while not every style resonates with everyone, we believe authenticity is a strength, and our guests generally agree. We would also like to highlight that your guide extended the tour by approximately 20 minutes to answer several of your group’s questions — many of which were outside the scope of the scheduled itinerary. She did so with dedication and kindness, and we truly believe this extra attention reflects the quality and care we strive to offer in every experience. Regarding the wine tasting, we’re sorry to hear it didn’t meet your expectations. All the wines selected for this experience are DOCG-certified — Italy’s highest wine classification — and chosen to showcase the best of Tuscan tradition. That said, we fully understand that personal preferences play a significant role, and we respect that these particular wines may not have suited your tastes. We were also surprised by your comment about the language barrier. The wine bar works exclusively with international visitors, and all staff members speak English fluently. We personally reconfirmed this with the venue. Additionally, every table is provided with a placemat explaining the wines served, designed specifically to ensure all guests have access to the relevant information. We’re currently reviewing with the staff how your group may not have received these materials, and we sincerely apologise if this part of the experience fell short. Lastly, in regard to the wine being accidentally spilled: we truly regret that this happened and apologise for the inconvenience. — we were a bit surprised to see this framed as a major incident. A waiter made a mistake and spilled a bit of wine. It happens. We’re all human, and we all make mistakes — just like anyone else. If this small hiccup truly impacted your entire experience, we apologise again also on behalf of the waiter. We thank you again for sharing your thoughts. Your feedback is valuable to us, and we remain committed to continuously improving while staying true to the quality and integrity of what we offer.

Gracias por compartir su experiencia con nosotros. Nos alegra enormemente saber que disfrutaron de la visita guiada en Pisa y que el guía les pareció estupendo. Para nosotros es muy importante ofrecer un servicio de alta calidad en cada parte del tour. Lamentamos sinceramente que la experiencia en la degustación de vinos no haya estado a la altura de sus expectativas. Entendemos su decepción y agradecemos mucho que nos lo hayan hecho saber. Esa parte del tour está gestionada directamente por el restaurante local, quienes son los encargados de presentar y explicar los vinos. Ya hemos transmitido su comentario al proveedor para que puedan mejorar este aspecto. Dicho esto, el tour incluye tres experiencias distintas: la visita guiada, el acceso a la Torre de Pisa y la cata de vinos. Si la visita fue “estupenda” —como ustedes mismos mencionan— y el resto del tour transcurrió correctamente, creemos que una valoración de una sola estrella no refleja de manera justa el conjunto de la experiencia vivida. Una estrella suele indicar un fallo total, y en este caso, nos parece una valoración desproporcionada. Agradecemos igualmente el tiempo que se han tomado para darnos su opinión. Todos los comentarios, positivos y negativos, nos ayudan a seguir mejorando.

Wow — thank you so much for this incredible review! We're thrilled you had such a memorable experience from the Duomo to the top of the Leaning Tower (those 257 steps are no joke!) and that you enjoyed the wine tasting afterward. We’ll be sure to share your kind words with your guide. Hope to see you again in Pisa! Discoverypisa Team

Dear guest, Thank you very much for taking the time to share your feedback with us. We are pleased to hear that you found our tour guide clear and helpful, and that the group overall had a positive experience. We’re sorry the wine tasting didn’t meet your expectations. Your feedback is important, and we’ll review this part of the tour with our partners to ensure a more informative and enjoyable experience moving forward. We truly appreciate your input and hope to welcome you again for an even better experience in Pisa. Kind regards, Discoverypisa Team

Thank you so much for your comment and for the kind words about our guide! 😊 We’re glad to hear that part of the experience was informative and enjoyable for you. Regarding the tower visit, we completely understand that it would have been nice to share that moment with the guide. However, due to site regulations, our guides are unfortunately not allowed to accompany visitors to the top. This information is mentioned in the activity description, where it states that the climb is done individually. We truly appreciate your understanding. We also thank you for sharing your thoughts on the wine tasting. We hope to have the opportunity to welcome you again soon and offer an even more complete experience. Thank you for choosing us! Discoverypisa Team

Takk for at du delte din erfaring! Det er fantastisk å høre at guiden var flink og søt, og at du likte utsikten fra det skjeve tårnet. Vi beklager at vin-smakingen ikke svarte til forventningene dine, og vi setter pris på tilbakemeldingen din om at informasjonen kunne vært bedre. Vi vil ta det til etterretning for å forbedre opplevelsen. Takk igjen for at du tok deg tid til å gi oss tilbakemelding! Discoverypisa Team