Paris 15+ Highlights: Eiffel Tower, Notre-Dame & Louvre

Thank you for your thoughtful feedback. We’re pleased that you found your guide knowledgeable and appreciated learning about Paris. We’re sorry, however, that the tour did not fully meet your expectations. As the experience covers more than 30 sights across several neighbourhoods, it is designed to provide a broad introduction to Paris rather than an extended visit at every landmark. The Eiffel Tower is viewed from Trocadéro, which offers one of the city’s most iconic panoramic views, but we understand that you were hoping to experience it from closer up. Your comments are valuable and will help us make this aspect of the itinerary clearer to future guests. Thank you again for joining us.

We're sorry to hear that you were disappointed. We'd just like to clarify that all of our tours and attraction tickets are timed and are valid only for the specific departure that has been booked. We are always happy to help when unexpected situations arise, and whenever possible we do our very best to offer alternative options. Unfortunately, on this occasion your scheduled tour was the last departure of the day, so there wasn't a later tour available for you to join. As the attraction tickets are also timed, we were unable to transfer them to a different time. We also offered two alternative tours as a gesture of goodwill, but we understand these weren't suitable for your plans. We do appreciate your feedback, as it has prompted us to review our policy for guests who arrive late. While we always want to be as accommodating as possible, we also have a responsibility to the other guests who arrive on time. Delays and last-minute changes can affect the guide's ability to focus on delivering the best possible experience for everyone in the group. We're sorry we couldn't accommodate your request on this occasion, and we wish you all the best in your future travels.

Thank you for taking the time to leave your feedback. We are genuinely sorry that the experience did not meet your expectations. We would, however, like to clarify a few points. The tour you originally booked was our 3-hour experience, not a 5-hour tour. Due to the exceptional heatwave in Paris that day, we moved the start time from 2:30pm to 3:00pm and, as a gesture of goodwill, upgraded you free of charge to our longer tour. For this reason, we are surprised by your comment that the tour was shortened, when in fact you received a longer experience than the one you had booked. The extreme temperatures meant our guide adapted the route to keep the group in the shade where possible and included additional comfort breaks to ensure everyone's safety and well-being. These decisions were made with our guests' best interests in mind during unusually hot conditions. We are sorry to hear that you felt the commentary and communication did not meet your expectations. We take this feedback seriously and will discuss it with the guide to ensure that information and the itinerary are always communicated clearly. Finally, regarding your comment that you received no response from us, we did receive your message and replied. In your correspondence you requested a refund and indicated that you intended to leave a negative review if one was not provided. While we always welcome honest feedback, we believe reviews should reflect the experience fairly rather than be linked to the outcome of a refund request. We appreciate your feedback and wish you all the best in your future travels