I was a bit disappointed at first because I had verified a 7 A.M. pick up time the night before. But due to a communication issue, I waited for 35 minutes, went back to my hotel room, then thankfully was called from the front desk at 7:50 for my ride. Overall the experience was excellent, although maybe a little more expensive than necessary. Our driver, Michael, was very nice, came in a very nice vehicle, and drove well. Our guide, Walter, was incredible! I would highly recommend him. I asked for a tour in Spanish because my friend traveling with me is from Nicaragua and speaks mainly Spanish. I am from the U.S. and my Spanish is fair, but not great. I was very pleased to find that Walter spoke English quite well and would translate anything for me that I did not understand in Spanish. The views of the volcano were outstanding and my friend and I both enjoyed the experience very much.
We apologize for the inconvenience, it was confusing. Our driver arrives on time at 6:50 a.m, but unfortunately the hotel did not contact you immediately. Thanks for the review though, we're glad you enjoyed the tour. Our staff is professional and knows how to obtain a good experience for our clients.
