Birthday Tea, a Wonderful Day!
I went with my sister for my birthday, and it was a total blast. I'm a non drinker, so Jose was kind enough to swap my welcome cocktail for apple cider. I did the Afternoon Tea in the Secret Garden experience, and the music and ambiance the whole time was absolutely amazing. The staff was so welcoming, Shawn was great about clearing our table in a timely manner, and even asked about my sister when she appeared under the weather and asked if they could help. Michell led our ride with jokes and warmth, a very kindly presence to have on board, and I appreciate that she double checked my allergies.
Operator response
Good Evening,
Thank you for choosing to celebrate your birthday with us. We’re so pleased your visit felt enjoyable and comfortable throughout, and that our team took thoughtful care to ensure everything suited your preferences. It’s always our goal to create an experience where every guest feels genuinely looked after.
Our Team will truly appreciate your kind recognition. We’re grateful you joined us for such a special occasion and look forward to welcoming you back again in the future.
Respectfully,
Ragina Garcia
Director of Customer Service
Napa Valley Wine Train
Let the good times roll!
Did the afternoon tea service for partner's birthday. Good food and good time! Would recommend (though admittedly a little bit of a splurge).
Operator response
Good morning,
We are so happy to hear that you chose our Afternoon Tea Experience for your partner's birthday celebration and that you enjoyed your time in our care. We are thrilled that you enjoyed our onboard cuisine and hope to have the opportunity to serve you again on a future celebration.
Best wishes,
Christelle Esse
Napa Valley Wine Train
What an experience.
Myself and my daughter boarded the train on my birthday .What a fabulous way to celebrate.We had an amazing time .The staff , food and wine were superb.We had afternoon tea onboard and ate and drank as we watched the world go by .Would definitely recommend this wonderful experience.
Operator response
Good afternoon,
We are delighted to hear that you enjoyed your time on our Afternoon Tea and that our team assisted in creating a memorable birthday for you. I look forward to sharing your kind words with them and the rest of our team and hope to see you again soon for another celebration.
Best wishes,
Christelle Esse
Napa Valley Wine Train
