Tours/New York City/Masquerade: The Immersive Phantom of the Opera
Masquerade: The Immersive Phantom of the Opera
5.0(10)New York City2 hours
VIATOR5.0(5)TRIPADVISOR5.0(5)
+11 photos
At a glance
Duration
2 hours
Price from
$229 / person
Location
New York City
Rating
5.0 / 5 · 10 reviews
Group
1–9 pax
Cancellation
See policy below
Confirmation
Within 24h
Ticket
Mobile or paper ticket accepted
Operator
Broadway Inbound
Description
Step inside Andrew Lloyd Webber’s The Phantom of the Opera. Directed by Tony Award®–winner Diane Paulus, Masquerade is a bold new immersive production of the world’s most haunting love story. Journey through the Paris Opera House in an intimate group and move through the music, the mystery, and the seduction of the Music of the Night.
Schedule & prices
Runs
Tue, Wed, Thu, Fri, Sat, and Sun
Start times
1:15 PM, 1:45 PM, 7:15 PM, and 7:45 PM
Season
Starts Nov 16
Next available
Fri, Nov 20
Adult (ages 13+)
$229
Prices change with the date; the lowest is shown.
From the operator’s live schedule on Viator, checked Oct 21.
Tour Options
General Admission
General Admission
Itinerary
Admission included
Step inside Andrew Lloyd Webber’s The Phantom of the Opera. Directed by Tony Award®–winner Diane Paulus, Masquerade is a bold new immersive production of the world’s most haunting love story. Journey through the Paris Opera House in an intimate group of only sixty guests and move through the music, the mystery, and the seduction of the Music of the Night.
What's included
Included
All taxes and fees included
Traveller Ratings
Reviews collected by Viator and Tripadvisor
5.0
10 reviews
5
10
4
0
3
0
2
0
1
0
How it compares in New York City
Rated higher than 84% of 880 reviewed tours in New York City
Excurgo comparison of 2,430 Viator tours, recalculated daily.
Important Information
Wheelchair accessible
Public transportation options are available nearby
Transportation options are wheelchair accessible
All areas and surfaces are wheelchair accessible
Suitable for all physical fitness levels
All guests must be 13+. Any guest under 16 must be accompanied by an adult.
Entry requires a valid photo ID.
Doors open at your scheduled entry time. Latecomers will not be admitted.
To arrange advance notice or for any specific inquiries, please contact access@masqueradenyc.com so that we can best assist your party with accessibility accommodations.
YOUR PASSWORD IS THE TICKET. You will receive a secret password 24 hours prior to entry. There are no physical tickets. You and everyone in your party must have the password to enter.
A black, white, or silver mask is required for entry. Guests are encouraged to wear their own masquerade mask. If you don't have one, we'll provide a complimentary mask on arrival.
Formal or elevated eveningwear is encouraged, though not required. All guests' attire should be black, white, silver or any combination thereof. If you are unable to meet the dress code, a limited number of cloaks are available to borrow during your visit.
Please wear shoes and clothing that allow for comfortable movement. Stilettos are not permitted.
Cancellation
All sales are final. No refund is available for cancellations.
0+ days before0% refund
Frequently asked questions
How long does Masquerade: The Immersive Phantom of the Opera take?
Masquerade: The Immersive Phantom of the Opera lasts about 2 hours. The itinerary has 1 stop.
How much does Masquerade: The Immersive Phantom of the Opera cost?
Prices start at $229 per person for this New York City experience, booked through Viator with the price shown before checkout. There is 1 booking option, so the final price depends on the option you choose.
What days does Masquerade: The Immersive Phantom of the Opera run?
According to the operator’s current schedule, it runs on Tuesdays, Wednesdays, Thursdays, Fridays, Saturdays, and Sundays, starting at 1:15 PM, 1:45 PM, 7:15 PM, and 7:45 PM.
Can I cancel Masquerade: The Immersive Phantom of the Opera for free?
All sales are final. No refund is available for cancellations.
Is the tour wheelchair accessible?
Wheelchair accessible Transportation options are wheelchair accessible All areas and surfaces are wheelchair accessible
Will my booking be confirmed immediately?
Confirmation is sent by the operator within 24 hours of booking.
Is Masquerade: The Immersive Phantom of the Opera worth it?
Travellers rate it 5.0 out of 5 across 10 reviews on Viator and Tripadvisor; it is run by Broadway Inbound.
Reviews(10)
Reviews collected by Viator and Tripadvisor
D
deathroll
October 15, 2026 · via Tripadvisor
The absolute best, bar none!
We’re big time fans of musical theatre. We’ve seen over 40 Broadway shows, and Masquerade is the best of the lot. Very nicely decorated small rooms that fit both the show and the small group audience perfectly. The performers were as good as any you’ll ever find. Surprised us. I have trouble walking and standing, but was provided with a personal butler for the entire evening. Super helpful and impressive. These people just take care of you. They know what they’re doing and do it to perfection. Cannot recommend more highly. Enjoy.
G
Giang_G
October 14, 2026 · via Viator
Amazing experience, but...
Amazing experience, but you need to prepare for a lot of standing and walking from room to room. I have back pain, I was struggling to make it through the show. The show itself is great.
S
Savannah_S
September 27, 2026 · via Viator
11/10 experience
The explosion of performance, skill , and passion was amazing to see whole cast did an amazing job . I was solo and never felt alone , it was a great experience and I enjoyed it a lot . 10/10 and especially if you loved the plot - play itself ! Musically stunning as well ! I would go back for sure !
P
Peter_V
September 24, 2026 · via Viator
You have to do it, fantastic
It is a unique experience. You are really in the middle of it. In your sleep, the ghost is behind you and places its hand on your shoulder. And again you are standing 1 meter away from Christine. This way of theater is truly new and unforgettable.
D
deezmayer
September 9, 2026 · via Tripadvisor
Experienced "Phantom" 5 X on Broadway; this didn't disappoint
Immersive experience suggesting formal/dinner wear and masks. Traversed the Opera House behind the scenes; greeted with champagne. Sixty visitors entering at a time made for truly close-up and personals groupings. The costumes, music, actors were just as I remembered; was transported in time back to Boardway. Began with "Masquerade" and never disappointed after that. Behind the scenes staff were numerous and watchful. Would I do again? Absolutely! Photography not permitted; women must check their bags; heels not allowed. An elevator is available; lots of stairs and escaltors to transverse.
M
Michael_B
August 31, 2026 · via Viator
This was a totally unique...
This was a totally unique experience. We were spellbound from start to finish. We were both blown away by the creativity and talent. You have to see it.
A
Antarsul
August 31, 2026 · via Tripadvisor
Worth it
Excellent execution and coordination. You need to understand what you are getting into so read the materials. For my wife and I it was worth it. Performers are very good. This is an active experience and you need to walk, climb stairs. I recommend this experience.
C
Cubbermom
August 26, 2026 · via Tripadvisor
AMAZING in every way!
AMAZING. Superbly done in every way. Immersive, intimate, engaging, and interactive. Truly Outstanding performances by the entire cast (except maybe the guy who played Raul tonight, who had a great voice but needs acting lessons). The set design, staging, flow, and use of space were absolutely brilliant. An absolute MUST!!! Guests are instructed to wear a mask, but if you don't have one, the ones they give you are elegant and look nice. More than a show, this is a mesmerizing experience that will move you. One of the coolest things I've ever done.
B
BD17614
July 25, 2026 · via Tripadvisor
Best theatrical experience I’ve ever attended!
This was the best theatrical experience I have ever attended! I am a well seasoned veteran of enjoying Broadway and Broadway touring shows… But this one may have blown them out of the water! It felt like you were part of the theatrical experience and totally immersive. As you moved throughout the building, it felt like a new part of the show in each room, the crowd was 100% captivated by the story we were watching. I’ve seen the Phantom of the opera before, but this version literally kept taking my breath away in each new scene that unfolded. I highly recommend spending the money to attend because it was worth every cent in the memories made!!
S
Shelly_N
July 19, 2026 · via Viator
Magical! This was like...
Magical! This was like going to a Broadway show and being on stage as a part of the play.
Caution: plenty of stairs traveling from from to room, totally worth the journey.
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