Machu Picchu: Private Tour Guide Service (2–3 Hours)

Machu Picchu was genuinely one of the best experiences I’ve ever had and something I’ll remember for the rest of my life. The whole day with TreXperience was really well organised, from the early pickup in Cusco and the beautiful drive through the mountains to the Vistadome Observatory train and finally arriving at Machu Picchu. The real highlight, though, was my guide, Eric. He was incredibly knowledgeable and explained the history of Machu Picchu in a way that was interesting, easy to follow and never felt like he was just reciting facts. He took his time, answered every question, pointed out things I would never have noticed myself and made the whole experience feel very personal. You could tell he genuinely cared about the place and about making sure I got as much as possible from the visit. I did Circuit 1B and it was perfect for what I wanted. I was mainly interested in the classic panoramic views and understanding the history rather than spending hours walking around every part of the archaeological site. There is still around 10–15 minutes of uphill walking to reach the viewpoint, but it was completely manageable and the views were incredible. I’d heard mixed things about Circuit 1 before going, but I honestly couldn’t have been happier with it, and a huge part of that was down to how good the guide was. He made an already incredible place feel even more special. Circuit 1B took a total of 2 hours to complete, due to the crowd control now in place, at no stage did the tour feel overcrowded either. Easily a 5-star experience and one of the highlights of my entire South America trip.

Great communications on booking and tour guide Roberto and Raul

Roberto on every step of our tour (at the bus, at the site, even in town) exceeded expectations! He was phenomenal! Our route 2B tour to Machu Picchu was very much enriched by his expertise with the cultural and historical context. Would absolutely book again!

Roberto was SO phenomenal as a guide! He was knowledgeable and went above and beyond in answering questions and helping us through the tour and even back in town! I truly cannot say enough positive things about him and the tour!

Our guide Roberto was great! He shared his knowledge of Machu Picchu, its rich history and love of his native Quechua language! He patiently answered all our questions and knew all the best spots to take the classic photos. We would highly recommend Roberto!

Enjoyed a well organised private tour with Robert who was knowledgeable and patient and made our trip extra special

My sisters and I had an incredible time on our tour with Edgar! He met us at our hotel in Aquas Calientes and made all of the logistics getting to and from Machu Picchu very easy. After we arrived, Edgar gave us an incredible tour with tons of background and history, and he took some great photos for us!

We had a wonderful tour of Machu Pichu with Eric. Upon arriving on the train, a member of their staff was right outside the station with a sign with our names on it so they were easy to find. We had already purchased our bus tickets and they explained how the bus lines worked, based on the hour you are allowed to enter the site. We met Eric upon arriving by bus. We did the Panorama tour with him, learned a ton about the culture and history and he helped us get a bunch of great photos and a really neat video. Eric speaks English and was patient with us if we were sucking wind and with our questions. We had a tight connection for our return train back to Ollantaytambo. Eric helped ensure we were able to get on a bus that got us back in time. We recommend this service.

Fantastic experience to Machu Picchu! Very friendly and knowledgeable guide Roberto elevated the already magical place to a truly unforgettable experience. Highly recommended!

We had tickets for Machu Picchu Circuit 3A at 7:00 am, and the day before the tour we agreed on a 6:00 am pickup from our hotel. On the morning of the tour, just 10 minutes before the agreed pickup time, we were told that it had been changed to 6:45 am. The explanation given was that this would allow us to have enough time to enjoy breakfast. Of course, by 5:50 am we were already completely ready to leave, so this explanation made very little sense to us. What was most disappointing was that we were never given a proper explanation for the change or even an apology. Even after we expressed our concern about the timing, we were simply told several times that the change was so we could have a proper breakfast. In the end, a different guide, Noemi, arrived and took us on the tour. We really liked her and genuinely appreciate the effort she made to save the situation. She was friendly, knowledgeable and did her best to make sure we still had a good experience. Unfortunately, because of the delay beforehand, we felt that parts of the visit were slightly rushed. For something as important as a Machu Picchu tour, especially with a fixed entry time, we expected much better organisation and communication. A big thank you to Noemi for doing her best and turning things around. However, the whole situation beforehand was completely avoidable with better planning and communication.