Machu Picchu Day Trip from Cusco

Disappointing experience, especially because of the rushed visit and disastrous return journey The tour started well. The pickup was punctual, and our guide, Lilas, was good and helpful. The drop-off guide, John, was also attentive and kept messaging us to check our location and make sure everything was coordinated. Unfortunately, the actual Machu Picchu experience was far from what we expected. We reached Machu Picchu at around 1:40pm and had to complete the visit by about 3:40pm — only two hours. The entire visit felt extremely rushed. The guide at Machu Picchu, Johnny could have done much better in explaining the site and giving us enough time to properly appreciate and experience one of the world's most famous archaeological sites. The return journey was the most stressful and disappointing part of the entire experience. There were problems with the railway tracks and significant delays with PeruRail. Our train was scheduled for 5:23pm, but due to the delays, we eventually reached Ollantaytambo (the fist station) at around 12:30am. This was an exhausting and genuinely traumatic experience, especially because we had an early flight the next morning and had to leave our hotel at 6:30am. I am particularly concerned that if I had not proactively messaged Lilas to update what was happening, the situation could have been even worse. We were left dealing with uncertainty while trying to understand the delays and what arrangements were being made. What made the situation even more upsetting was our interaction with a senior female PeruRail staff member. I explained that we had an early flight the following morning and needed to leave the hotel at 6:30am. Instead of showing understanding or offering assistance, she smirked and asked me to provide proof to show that what I was saying was correct. I found this extremely disrespectful and insensitive, particularly when we were already exhausted and had been waiting for hours because of the railway disruption. I should not have had to prove that I had an early flight simply to have my concerns treated seriously. In such a stressful situation, passengers deserve basic courtesy, empathy and respect. I appreciate the efforts of Lilas and John, who were helpful and responsive. However, the overall experience was seriously affected by the rushed Machu Picchu visit and, more importantly, the extremely long and poorly handled return journey. Machu Picchu itself was spectacular, but the way this tour and the return journey were handled left us deeply disappointed and exhausted. Better planning, more time at Machu Picchu, clearer communication during railway disruptions and, most importantly, better customer care when things go wrong are urgently needed. This was supposed to be one of the highlights of our trip. Unfortunately, the railway disruption and the way we were treated during the ordeal left us with a very negative memory of what should have been a memorable experience.

I had a very good experience with VIPAC. The communication, accommodations, and guide on the day of the trip were excellent. My only (small) criticism is that the communication prior to the day trip was pretty sparse. However, on the day of the trip, it was very good. Also, my guide, Lisandro, was excellent. I would absolutely recommend him to others.

Its a very long day, take sunscreen (we got badly burnt and had.it on), and its incredibly physical, our guide Francisco was incredible, my husband has mobility issues and Francisco was patient and helpful, his knowledge made the tour exceptional and he could move people on when we needed a photo!! All up and exceptional experience, thankyou to Francisco also, only downside was our train home derailed, but that's another review

Ronaldo was the best guide I've ever had! He made the experience much better and more immersive!!

Amazing view despite the fog that day. The tour was seamless. I got my bus, train, and entrance ticket in advance. The tickets will be in pdf form. I advise to screenshot the tickets beforehand as (of course) it would be hard to get connection in the mountains. A must for all travelers is to present their physical passport along with the tickets. The guides gives this information on their messages as well. I love how they divided the groups into smaller ones. Smaller groups are always the best way to do the tour. If you want a stress-free macchu picchu experience I think this tour would be perfect.

Everything was right on time and our tour guide was Frank. He was exceptional. Informative, passionate, thorough, and made the experience so memorable. We also got lucky and it was not a foggy afternoon so we could see Machu Picchu from above

My visit to Machu Picchu was an absolutely incredible experience, and I want to give a special thank you to my tour guide, Lizandro, for making it even more memorable! I was scheduled for Circuit 2 from approximately 11:00 AM to 2:00 PM, and by chance, I happened to be the only guest with Lizandro during that time. It turned out to be such a wonderful experience because he was able to give me an incredibly personal and engaging tour, with the same level of detail and enthusiasm you would expect when guiding a much larger group. Lizandro is a bilingual tour guide, and his English was excellent. He spoke clearly, was very easy to understand, and communicated the history and information in a way that made everything easy to follow. That made it very comfortable for me to ask questions and have conversations throughout the tour. His knowledge of Machu Picchu, Inca history, archaeology, and the surrounding area was truly impressive. He didn’t simply point things out and tell me what they were—he explained the history, meaning, and significance behind what I was seeing and brought Machu Picchu to life. What made the experience even better was Lizandro himself. He is extremely knowledgeable, but also funny, personable, and genuinely enjoyable to be around. He has a great personality and knows how to make the experience both educational and entertaining. We laughed, talked, and learned throughout the entire tour, and the three hours went by incredibly fast. Machu Picchu is breathtaking on its own, but having a guide who can provide that much history, context, and insight makes the experience so much more meaningful. I would highly recommend Lizandro to anyone visiting Machu Picchu. He is knowledgeable, professional, bilingual, funny, passionate about what he does, and truly cares about giving visitors a memorable experience. Lizandro, thank you for an amazing tour and for sharing your knowledge, humor, and passion with me. You were fantastic! I will remember this experience for a very long time. 🇵🇪🏔️❤️ 10/10 — absolutely amazing experience!

The ride on the way to the train station was very rough so if you get car sick be aware. That said, the rest of the day made up for it! The train ride was roughly 3 hours and was relatively smooth. Attendants were nice and you could buy snacks and drinks. Our guide at the park, Albert, was so kind and knowledgeable. He often stopped for breaks so that we could catch our breath (the altitude is no joke!) He took awesome pictures for us as well. Sunscreen and bug spray are definitely recommend.

The experience is incredible. We had a very rainy day during the dry season, but everything turned out perfect.

Brissel was an excellent guide! 100/100.