Maasai Mara Day Tour From Nairobi

I booked a one-day Masai Mara safari with Niroskos Tours and Safaris via GetYourGuide. The pickup was excellent, our driver, Joseph, arrived at our hotel before 4 AM, right on time. However, the road to the reserve is in very poor condition, with deep ruts, holes and ditches in the middle, so the transfer took 4,5 hours. We had one coffee stop at ArtCaffe and reached the park around 8:30 AM. At the gate we were switched into an open 4x4 with a different driver, who was noticeably unfriendly. He didn’t check if we were comfortable, didn’t explain the plan and just drove quickly between animal sightings. Despite the high 200 USD per person park fee, there was no realistic chance to see the Big Five, when we asked, we were essentially told to come back another day and pay again, which felt unfair. We didn’t even get to see the riverside area in the park, he simply didn’t take us there. The driver spent time taking his own photos instead of focusing on us. We inhaled a lot of dust throughout the drive and the side canvas flaps were only lowered after we asked three times. In total, we spent only about 4 hours inside the park, which made the experience feel rushed and overpriced. Unfortunately, on the way back to Nairobi the window was kept fully open the entire time. It was used as the air conditioning or the AC may not have been working, but as a result we all got quite dusty. Overall, we left with an uncomfortable feeling.