Leonardo da Vinci Airport Plaza Premium Lounge, Terminal 3 Departures
Description
The Plaza Premium Lounge is a perfect place to get rid of airport hustle. It provides a variety of food and beverages as well as showering facilities with amenities included for travellers to relax and refresh. Also, the site is Wi-Fi enabled with multiple TV channels, international and local newspapers and magazines available to make this the best site for time spending.
Tour Options
Highlights
What's included
Traveller Ratings
Important Information
- Public transportation options are available nearby
- Suitable for all physical fitness levels
- A maximum of 10 people per booking
- Children under 18 must be accompanied by adult
- Only applicable for passengers departing from International flights
- Dress code is smart casual
- Minimum drinking age is 18 years
- Admission is valid for a 6-hour window of the customer's choosing
- Passengers need to have an on-going boarding pass for a flight leaving from boarding area E
Reviews(318)
We are currently at the FCO and waited in line to get in this lounge. It was a zoo, or maybe three zoos together, they had no seating space available, and despite how busy they are, they had the genius idea of roping off 40% of the lounge with a reserved sign. The food offering was frozen chicken nuggets. Nothing Premium about this lounge.
I travelled in Business Class and had the opportunity to visit this lounge twice, once in July and again in August. Unfortunately, both experiences were extremely disappointing. A lounge representing Italy’s flag carrier, in what is probably one of the most important countries in Europe—and perhaps even in the world—should offer a much higher standard of service. Casa Italia, however, looks unattractive, neglected and many years behind the times. The comparison with the lounges of other European airlines is unforgiving: better-designed spaces, a much wider selection of hot dishes, meat, fish and desserts, as well as better service and greater attention to passengers. In some cases, all of this is offered at even lower fares. Here, by contrast, the impression is that both a modern vision and a genuine desire to improve are missing. Business Class passengers also pay for an appropriate level of hospitality and comfort. Simply providing a room and calling it a “lounge” is not enough. Management should take a closer look at what other airlines offer and improve these essential services. If passengers can receive much more elsewhere—even while paying less—it is perfectly understandable that they will choose another airline. A major change is urgently needed. In its current condition, this lounge risks damaging the airline’s image rather than enhancing it.
Second visit to this lounge, and I can confirm that the food is delicious and there is a great variety to choose from. The staff is highly professional and makes the whole experience truly enjoyable. A special mention goes to Mauro, Matteo, and Beatrice for their kindness, warmth, and outstanding hospitality. The only suggestion I can give is... keep up the great work!
Dear 70sandrot, Thank you for taking the time to share your wonderful feedback and for choosing to spend your time with us at the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to know that your second visit confirmed your positive impression of our lounge. It is truly rewarding to hear that you enjoyed the delicious food selection and the wide variety available. Your kind words about the professionalism of our team are greatly appreciated. We will be especially pleased to share your compliments with Mauro, Matteo, and Beatrice, who will be delighted to know that their kindness, warmth, and hospitality made your experience even more enjoyable. Thank you also for your encouraging suggestion. We will certainly continue striving to maintain the high standards that made your visit memorable. We look forward to welcoming you back again soon. Kind regards, Flavio
Welcoming, clean lounge with helpful and kind staff. Excellent food.
Gentile G781WYgerardot, la ringraziamo per il suo feedback e per aver trascorso del tempo nella Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Siamo molto lieti di sapere che abbia apprezzato l'atmosfera accogliente e pulita della nostra lounge, così come la disponibilità e la gentilezza del nostro personale. Ci fa inoltre piacere leggere che la qualità del cibo abbia contribuito positivamente alla sua esperienza. Commenti come il suo rappresentano una grande soddisfazione per tutto il nostro team e ci incoraggiano a continuare a offrire un servizio di alto livello ai nostri ospiti. Grazie ancora per la sua recensione e speriamo di accoglierla nuovamente presto. Cordiali saluti, Flavio
Welcoming lounge, excellent quality food, friendly, helpful, qualified staff
Gentile mariasL5498XL, la ringraziamo per il suo feedback e per aver trascorso del tempo nella Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Siamo molto lieti di sapere che abbia apprezzato l’atmosfera accogliente della lounge, la qualità della nostra offerta gastronomica e la cordialità del personale. Commenti come il suo rappresentano una grande soddisfazione per tutto il team e ci motivano a continuare a offrire un servizio attento e professionale ai nostri ospiti. La ringraziamo ancora per le sue gentili parole e ci auguriamo di poterla accogliere nuovamente presto. Cordiali saluti, Flavio
Special treatment that you won't forget. An elegant, private environment and a very kind staff. Andrei was our guardian angel despite the thousand requests
Gentile tattolin, la ringraziamo per il suo feedback e per aver trascorso del tempo nella Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Siamo davvero lieti di sapere che abbia apprezzato l'atmosfera elegante e riservata della lounge, così come la gentilezza del nostro staff. Ci fa particolarmente piacere leggere il suo apprezzamento nei confronti di Andrei: saremo felici di condividere con lui le sue parole. La sua disponibilità e attenzione verso gli ospiti rappresentano perfettamente i valori che desideriamo offrire ogni giorno. Grazie ancora per aver condiviso la sua esperienza. Speriamo di accoglierla nuovamente molto presto. Cordiali saluti, Flavio
Excellent service! Andrei was super nice, helpful, and professional. We had a great time and were really satisfied with the experience. Absolutely recommended!
Gentile 915guiap, la ringraziamo per il suo feedback e per aver trascorso del tempo nella Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Siamo davvero felici di sapere che la sua esperienza sia stata così positiva. È un piacere leggere che abbia apprezzato il servizio ricevuto e, in particolare, la professionalità, la disponibilità e la cortesia di Andrei. Saremo lieti di condividere i suoi complimenti con lui, poiché riconoscimenti come il suo rappresentano una grande motivazione per tutto il nostro team. Grazie ancora per la sua raccomandazione. Speriamo di accoglierla nuovamente molto presto. Cordiali saluti, Flavio
It’s okay. Most of the employees here are very nice, but the food selection is limited and meh. And only beer & wine (red/white/prosecco) are included…and there is only one beer, Birra Moretti. Everything else seems to cost 12 euros. It was fairly full, but wasn’t too difficult finding a place to sit. WiFi worked well and many seats had usb-a plugs for charging. There were outlets as well, but they did not work with my adapter. Being used to the awesome Delta lounges in the states, this one was kind of a letdown. But better than the cheap seats anyways!
Rispondere alle review said: Rispondere alle review Dear Megalomac, Thank you for taking the time to share your feedback and for visiting the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are pleased to know that you appreciated the friendliness of our team, the availability of seating, and the quality of our WiFi service. At the same time, we regret that some aspects of your experience did not fully meet your expectations. Our food and beverage offering is designed to provide a selection of complimentary items, including beer, wine, and Prosecco, while premium spirits and selected beverages are available at an additional charge. We understand that lounge experiences can vary significantly around the world, and we appreciate your comparison and comments regarding the variety of food and drinks available. Your observations are valuable to us and will be shared with the relevant teams as we continuously work to enhance our guests' experience. Thank you again for your review, and we hope to welcome you back on a future journey through Rome Fiumicino Airport. Kind regards, Flavio
Flavia was absolutely fantastic! She was professional, kind, attentive, and incredibly smart. Her exceptional hospitality made the experience at Rome Fiumicino Business Lounge truly enjoyable. Thank you, Flavia, for your outstanding service and exceptional hospitality!
Dear Rexhina K, Thank you for sharing your feedback and for enjoying your time at the Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). We are delighted to learn that your experience was made even more special by Flavia’s hospitality. Your kind words about her professionalism, kindness, attentiveness, and dedication are truly appreciated. We will be pleased to share your compliments with her, as recognition like yours is a great encouragement for our team. Thank you once again for your wonderful review. We look forward to welcoming you back on your next journey through Rome Fiumicino Airport. Kind regards, Flavio
Very friendly staff but bathrooms completely in need of renovation. The chef who prepared a dish for our celiac son was excellent. Nice experience.
Gentile zeusfebom, La ringraziamo per il suo feedback e per aver trascorso un piacevole momento presso la Plaza Premium Lounge (Extra Schengen Area, Departures, Terminal 3). Siamo lieti di sapere che abbia apprezzato la cordialità del nostro staff e che l’attenzione e la disponibilità dello Chef Andrea abbiano contribuito a rendere positiva la vostra esperienza, in particolare nel supportare le esigenze alimentari di vostro figlio celiaco. Allo stesso tempo, ci dispiace apprendere che i servizi igienici non abbiano soddisfatto le sue aspettative. Il suo commento è molto importante per noi e sarà condiviso con il team competente per valutare possibili miglioramenti. La ringraziamo ancora per aver condiviso la sua esperienza e ci auguriamo di poterla accogliere nuovamente presto. Cordiali saluti, Flavio
