Too expensive
Too expensive for the service offered, we can only go to the restroom once per ticket and without it is not possible
Operator response
Dear Jacques A,
Thank you for sharing your feedback. We appreciate your comments regarding the pricing upon reviewing We would like to clarify that our service includes not only admission but also the Digital audios Tours, convenience of advance reservation, skipping the ticket purchase line, booking management, and customer support assistance.
Please note that restroom usage policies are set by the venue and are beyond our control.
Everything good except for the non-functioning audio guide.
It was a great day in itself, but unfortunately the app with the audio guide did not work, so we could not use the booked information. The app was easy to download and an account was also quickly created, but the QR code was not recognized. The staff on site could not help either, so we did our tour without an audio guide.
Operator response
Dear B1200HOjuliam,
Thank you for taking the time to share your feedback. We are pleased to hear that you were glad to visit overall, though we are truly sorry to hear that the audio app did not work during your experience. . We sincerely wish you had contacted us during your visit, as our team would have been happily assisted you to resolve the audio guide query immediately.
We truly value your feedback, as it helps us improve the experience for future guests.
