Kuala Lumpur to Malacca (one-way)

We made two bookings with Viator after successfully doing this for many trips around the world. We went with high expectations. We booked two trips - one directly from Kuala Lumpur to Malacca, and then another - this time a return to Kuala Lumpur. We kept waiting to be contacted by the local agent (Riyas travel), but we were still waiting the very day of the pick up for information. He eventually hired a company to do the trips, but only after we left him several messages asking for clarification about pick up points etc. We do not have any complaints about the company he used to transport us, but in the future we would advise people making this trip to go directly to them, rather than through Viator and Riyas travel. It is very hard to gain any confidence in the local agent in Malaysia, as he did not contact us, except to say that the pick up point we had selected from the list offered to us by Viator would cost an extra $25 per person. He informed us that we should get to a specific hotel in the centre of Kuala Lumpur as a pick up point, which was difficult for us and not one on the list supplied by Viator.