JFK to Manhattan: One Way Shared Arrival Transfer

We had to wait over two hours for someone to pick us up. I realize it was a shared ride but waiting two hours I feel like that was unreasonable. We had two representatives that called on our behalf and finally a car arrived. Tha driver was great and got us to our hotel.

Driver very pleasant. Made sure I got in and out of the van safely, and helped with suitcase. The vehicle was clean and comfortable. He was on time and made sure I could locate him. He was a good driver. I would definitely use Airlink transport again. I went from Manhattan to JFK.

It will take a while for your driver to arrive. But they do have a waiting area, next to the welcome center to relax while you wait. Pack your patients but worth it in the long run.

It took us over three hours from landing to get to our destination. I do not think JFK is the best spot to get a van from. It is very confusing for pick up.

I waited over an hour and ended up taking a cab. They finally called me and said they were going to mark me as a no show. I want a refund.

The driver didn’t come inside with a sign that had my name. I called him with my location and he drove past me. I explained that I was in a wheelchair and he insisted that I come to him. He kept telling me that he was by the traffic light although there were three in the area. I asked if he was by letter C and he kept telling me that he was at bus stop by traffic light.

Traveling to NYC is very expensive. This offers a very cheap alternative to the expensive Lyfts, Ubers and Taxis but it also has its drawbacks. You will be ride sharing in a Sprinter van. As such, you may be the first passenger picked up and therefore will be in the van for what may seem to be an excessive time, as the driver collects all other passengers at the various terminals and the potential delays that come with each individual traveler collecting bags and making their way to the pickup point. If you are the last passenger picked up, this is the best and cheapest trip ever. The ride into town will have traffic. Expect 1 hour of usual traffic and 1 or more hours of picking up passengers (if you are the first to be picked up).

After clearing customs in five minutes, I waited for more than 45 minutes for pick up. Told to go to Welcome Center and push Ready button. First, Welcone Center sign is obvious if you know where it is, but signs for Shared Ride pickup direct you outside. A person titled Airport Guide told me to wait inside and driver would come there. After sending the Ready message, I had multiple texts saying driver would be there in one minute — but no driver. Three calls to and from dispatcher to no avail. Another airport employee told me that if he sees the driver upstairs, he’ll tell him to come down. Only another 10 minutes passed before a surly driver appeared, having parked the van on the higher level. After finally getting underway, traffic was a mess. Sitting in the van is more pleasant than shlepping through the subway, but come on. You’ve got to get your system worked out and communicate exactly what to do, where to wait, and get your drivers on the same page. Terrible operation.

My daughter and I booked a flight from Florida to NYC as part of her 19th birthday gift. We had an early flight. As we were about to get ready, our flight got canceled due to weather in NYC. We booked Viator to pick us up from JFK and take us to our hotel in Times Square. They let us know that once we get within the 24-hour window, refunds for cancellations are not allowed. I was going to take it as a loss, but I decided to let them know I would like a refund. I spoke with one of their agents virtually, and they refunded me with no questions asked due to the flight cancellation. I know you're thinking that's what they're supposed to do, but I had to go through a lot of hoops for some of our other cancellations. Maybe the second time will be the charm.

The driver hygeine was not good but overall not a bad trip. Same driver picked my mom up the next day and same thing personal hygeine is important . Beaware my driver did not count the number of passenegers in pick up so i had to pay again and wait for refund.