Isla Mujeres Catamaran Tour with Open Bar

First and Foremost, the information provided was that the cruise started at 11:30 am and to arrive 10 minutes before departure or 11:20 am. We arrived at 11:20 and were told the boat doesn’t leave until 12:30 pm. So, we were forced to sit in a horrible hut for an hour waiting to leave at 12:30 pm. The information provided is misleading and needs to be corrected. It’s wrong to put anyone in this situation by providing the wrong time for departure. Very disappointing.

Like the title says, I could give it zero stars, easy. The ONLY thing we enjoyed, was the boat ride with the open bar, the guy hosting and the music. Oh & the buffet food. You get on the boat & you’re pumped up and excited. Then as you’re getting close to shore a guy offers to take your picture and then you get off the boat and you’re taken to your buffet/open bar. & then they leave and you’re stranded till the come back for you 4.5 hours later. BUT you only get 90 mins. For both or they start charging you. They constantly clean up your plates and napkins without asking if you’re done and then shove a tip jar in your face essentially when they think you’re done. (Place it right on your table and say it’s for tips) When you’re finished eating and drinking your fill, DONT YOU DARE SIT ON A CHAIR, under an umbrella out of the sun, because some guy is gonna come tell you, that you need 700 PESOS to rent the chairs and umbrella for AN HOUR. There were also signs on bathroom doors charging to use bathrooms. If you want to go look around the island, you’ll have to pay 50 USD to drive a golf cart around for 2 hours.. or you can walk but you’ll be harrassed every 2 seconds to buy overpriced EVERYTHING. Ended up stopping in a shop to do a “tequila tasting” which very quickly turned into “this tequila is 6500 pesos and this one is 12,000 pesos.” Yes. TWELVE THOUSAND PESOS. This place is nothing more than a massive tourist trap where you will get a terrible sunburn and maybe even heat stroke if you don’t bring money or feel like using a credit card (I would never here because it screams shady surcharges ) as there are VERY limited places to sit with shade for FREE. You get back on the boat, and they load you up with drinks and party back, BUT those pictures they took for you earlier? Yes 50 USD for those also. Hard no. Absolutely worst experience I’ve had in Mexico since I got here. Will NEVER do this again, and will be telling everyone I know, not to go there either.

Loved the snorkeling and the cruising. Did not appreciate the “dock fee” of $20 per person. Or being asked to rent a towel for $8 each. Surprise! Also, the upsell to vip cruise. $60 per person. We chose to stick with the original cruise and no towel. . The crew was great! Lots of fun.

Our catamaran tour was excellent. We had a blast celebrating my bachelorette trip. Everyone working was so welcoming, friendly and fun! I will definitely book again for my next trip to Cancun

My best friends and I went for our birthdays. We had a ball. They made sure we were safe and had a good time. This was the best day trip. We partied from the time the boat started until we got back.

This was the funniest part of our girls staff. The staff is excellent and engaging. Will definitely book again next time I am in Cancun

Great day with Cancun Sailing! The dock staff was great, the check-in process was more efficient than Diamond Bright, The crew was extremely accommodating, the food was great, the drinks were flowing, and we met and toasted with people from around the globe! Flying solo? You won't for long! Just ask someone where they're from and it's on. Proof?? The bros in the photo! Mexico, Brazil, and US. We hung out the whole trip. Will be doing this again very soon. Didn't check your email and get a cancellation notice? Don't blame the company, they did what they said they were going to do...