Hoover Dam Tour by Luxury SUV

Dear Bob, ​Thank you so much for the fantastic review! We are thrilled to hear that Tony provided an outstanding experience and delivered such an engaging, detail-packed history lesson on your way to the dam. ​Making our guests' journeys both comfortable and memorable is always our goal at Vegas To Hollywood Tourz. We will be sure to pass along your wonderful compliments to Tony! ​If your travels bring you back to Las Vegas or regional landmarks, we would be honored to host you for another great tour. ​Warm regards, Maria

Management We value your feedback and thank you for your participation. We obtained the facts from the full investigation of your tour and this is what was found. It appears as if you accidentally booked the wrong tour. It's obvious that you booked the wrong tour because this product that you reviewed is for a shared tour not a private tour. The description of this product clearly states that it is a shared tour. We also confirmed this fact by checking your receipt in which you purchased and paid for a shared tour not a private tour. (129.00 Per Person) Shared tours are cheaper and we put up to 6 people or 3 couples in each 7-passenger luxury Suburban for almost half of the price of a private tour to accommodate guests at cheaper rates. Any rideshare ride from your hotel in premium luxury Black Suburban 34 miles to the Hoover Dam costs 129.50 one way from your strip hotel & 259.00 round trip per person. You had 2 people and you would have paid 518.00 round trip with for a premium luxury Black Suburban in a premium rideshare vehicle which was the same vehicle that we provided you with. You paid 129.00 per person with power plant tour tickets included and a professional tour guide in which rideshare drivers are not certified tour guides. Also there's a slim chance of an Uber driver accepting a 45 minute ride request to Hoover Dam to pick you up and 45 minute drive to drop you off because they only get paid for drop-offs not the 45 minute journey to pick you up. At these high fuel prices people often get stranded at the Hoover Dam using rideshare to take them there but cant find drivers to pick them up. You also failed to include the fact that we provided you with power plant tour tickets and you took a guided tour of the power plant by a Federal employee of the Hoover dam which would have costed you more money as well. A simply A.I. search will help you to understand that only Federal employees can give guided tours of the power plant because it's heavily restricted to the public which is why all tour companies must drop guests off after showing them around. In addition your tour guide explained this to you during his informative narration in which the other guests that shared the vehicle with you really enjoyed. They also left positive feedback of the very same tour that you shared with them as well. We realize that not everybody will enjoy this experience but we provide true value to our guests and for anyone to compare our upscale service and all it provides to a rideshare company clearly shows a disconnect. It is unfortunate that you booked the wrong tour as a private tour would have accommodated you more fittingly. Thanks again for choosing us and we we will try to discover more ways that we can improve so that misunderstandings like this can be avoided moving forward. Thanks again for your valued feedback and we wish you all of the best. Management

Hi Dustin, Thank you for bringing this to our attention. We take all feedback seriously, but we want to clarify that our records show a different timeline of events. According to our system, we did respond to your inquiries and reached out to notify you regarding your tour details. ​We are surprised to see this review, as our records indicate that we did respond to your messages and sent out the necessary notifications prior to your tour date. If there was a technical glitch, or if our messages or emails were missed or redirected to a spam folder. We never intend to leave our guests waiting.

Thank you for bringing your feedback to our attention. At Vegas to HollywoodTours, we take all guest experiences seriously and constantly strive to ensure the highest level of service and satisfaction. While we welcome constructive criticism to help us improve, we cannot tolerate defamatory statements or false accusations that misrepresent our business operations and staff. We actively investigated the details of this matter. We back tracked 30 days from the date of your review and we did not received any calls or messages from any guests that were not picked up for a tour they booked with us. While we respect every customer's right to share their authentic experience, intentionally spreading misinformation that harms a company's reputation is unacceptable and defamation. We reserve the right to take further appropriate action to protect our company's integrity should these false accusations occur from this source again. Management

​Hi William, ​Thank you for your feedback. We would like to clarify a few details regarding your experience. ​To confirm, the reservation was not canceled by our team; rather, it was canceled by you seven hours prior to the tour due to your full day of travel. In an effort to accommodate you, we offered an upgrade so we could still run the tour for a private tour for ypur group for a $100 total , which you accepted and happy to be upgraded, but understandably declined due to the other reason you mentioned and we completely respect that decision. ​Regarding the pickup location, Vdara is not a mile away from Aria. Because Aria is a large property with multiple confusing pickup points, we direct all Aria guests to the Vdara rideshare area, which is located just to the right of the Aria main valet. We utilize this specific spot because it provides a much smoother, quicker, and more efficient pickup experience for our guests. ​We appreciate your time and wish you the best in your future travels. Best regards, Bianca

Greetings, ​Thank you so much for the fantastic review! We are thrilled to hear that Tony provided an outstanding experience and delivered such an engaging, detail-packed history lesson on your way to the dam. ​Making our guests' journeys both comfortable and memorable is always our goal at Vegas To Hollywood Tourz. We will be sure to pass along your wonderful compliments to Tony! ​If your travels bring you back to Las Vegas or regional landmarks, we would be honored to host you for another great tour. ​Warm regards, Barbara

Hi Martin, We certianly appreciate you for taking the time to leave your review. Taylor was recognized for the great service that he gave you as well. Thank you so much for choosing us and we look forward to seeing you again. Best Wishes Angela C.