Historical Soweto & Apartheid Museum Tour

Thank you for your review and for highlighting the parts of the tour you enjoyed, especially the guide’s knowledge and assistance. We would like to clarify a few important details to avoid any misunderstanding: Mandela House Admission: The entrance fee to Mandela House is included in the tour package. However, during your tour, you requested to visit the Apartheid Museum instead — which is not included in the standard package. In response, the guide contacted our office and, with approval, used the funds allocated for Mandela House to cover your entrance to the Apartheid Museum instead. As a result, the cost of visiting Mandela House became your responsibility should you still wish to visit it, since the original allocation was redirected per your preference. Luggage Storage Charges: The luggage storage was arranged and paid for in advance to ensure your convenience. The storage facility applies a surcharge for advance bookings, which explains the higher amount. The guide was reimbursed for this prepayment, and we acknowledge that the process should have been explained more clearly at the time. Tour Itinerary: We acknowledge that the itinerary was not fully followed. We are reviewing this with our team and will ensure our guides clearly communicate any changes and stick closely to the planned route unless otherwise requested by guests. We appreciate your feedback and are committed to improving our service to ensure a clearer and smoother experience for all our guests. Warm regards, Vaya Africa Travels

Thank you for your feedback. We apologize for the delay and any confusion experienced. Regarding the local guides, they perform for clients voluntarily out of their generosity and are paid directly by guests as a token of appreciation. This is not a mandatory fee included in the tour price. We understand this may not have been clearly communicated, and we will work on improving transparency around this. We appreciate your understanding and your trust in our safety standards. Your feedback is valuable, and we hope to provide you with an even better experience in the future. Warm regards, Vaya Africa Travels

Thank you so much for your kind words! We're glad to hear that you had a great experience with your guide and enjoyed learning more about our history, especially at Mandela House. We appreciate your feedback about the museum experience. While we understand that different parts of the tour may resonate differently with each guest, we do encourage our guides to balance historical insight with guest interest and energy levels. In this case, the guide aimed to offer a meaningful summary of the final exhibition through the outdoor displays, with support from a knowledgeable local. That said, we’ll take your feedback to heart and ensure future tours include clearer communication around any adjustments made during the itinerary. Thank you again for joining us — we hope to welcome you or your friends back on another experience soon! Warm regards, Vaya Africa Travels

Thank you very much for your kind review! We’re glad to hear that you found the tour informative and enjoyed the friendly guidance. We apologize for the issue with the museum and appreciate your flexibility in adjusting the plans. It’s wonderful to know that the guide was respectful of your needs throughout the tour. Thank you for the strong recommendation — we look forward to welcoming you again on another tour soon! Warm regards, Vaya Africa Travels

Thank you so much for your heartfelt feedback. We’re truly glad to hear that you had a meaningful experience and that your guide made the journey both professional and personal by highlighting the smaller details along the way. It’s an honor for us to share the powerful history of Soweto and South Africa’s journey. We're pleased that the tour helped deepen your understanding of the struggles and triumphs of the South African people. We sincerely appreciate your recommendation and hope to welcome you again in the future. Warm regards, Vaya Africa Travels

Thank You Anne, We are Glad You Enjoyed Your Tour. We strive to make sure that All our Tours are enjoyable and informative. Thank You Very much,Your Response is highly appreciated. Please Call Again.