Tickets as 1st provided did not work
The tickets we were provided did not work. Both electronic and pdf files contained bar codes. The facility required QR Codes. The provider did send QR codes via WhatsApp after I called, but it was a hassle and unnecessary. Send the proper information in advance.
Operator response
Dear Joanne ,
We sincerely apologize for the inconvenience you experienced with your tickets.
Unfortunately, this issue was caused by a technical error in ticketing system. We completely understand your frustration and regret the unnecessary hassle.
Your feedback is very valuable to us, and we will do our very best to improve our service quality and prevent similar issues in the future.
Thank you for your understanding and for bringing this to our attention. We truly appreciate it.
Warm regards,
Worth every penny!
Quick and easy to book. QR code sent mentally for entry. Skip the line entrance had now wait. The regular line was around the block. I was not expecting whats ap correspondence from a person ensuring I had the ticket and letting me know to reach out with any problems. I would not hesitate to book this again.
Operator response
Thank you for your wonderful review!
We're delighted to hear that the booking process was smooth and that the skip-the-line entrance helped you avoid the long queues. We know how valuable your time is, especially when visiting one of Istanbul's most popular attractions.
We're also pleased that our WhatsApp support made a positive difference to your experience. We always try to be available for our guests before and during their visit to ensure everything goes as smoothly as possible.
Thank you again for choosing us. We truly appreciate your kind words and look forward to welcoming you back to Istanbul in the future!
Best regards,
Seamless. It was...
Seamless. It was extremely convenient to communicate with Sunny for the tickets and he was proactive and prompt in his responses to our queries.
Operator response
Thank you for your wonderful review!
We're delighted to hear that your experience was seamless and that Sunny was able to assist you promptly throughout the process. We believe that clear and responsive communication is just as important as the experience itself, and we're glad you found the ticket arrangements convenient and hassle-free.
Your kind words mean a lot to us. We truly appreciate your trust and look forward to assisting you again on your next visit to Istanbul.
Best regards,
