Great Barrier Reef Indulgence Package from Cairns

The Great Barrier Reef is definitely beautiful and worth visiting, just not with Magic Reef. Our helicopter slot was repeatedly delayed, the reason being two separate companies. The afternoon glass-bottom boat and submarine coral tours got cancelled, blamed on weather. Naturally, no staff proactively notified us, and there was zero follow-up. On top of that, when I left feedback on their website, their reply didn’t just misspell my name; they put a completely different name.

Staff was so attentive: they watched us closely for any emergency when we were snorkeling, they talked our health issues through for security and took precautionary measures, the marine biologists among them provided us with fascinating information about the reef whenever possible, they offered enough vegan food options and they took personal care that our wishes were catered to. Once on the pontoon, the whole platform was like a station learning: first glassboat submarine with biologist, next glassboat ride with biologist, next snorkeling, next food, next information booth with biologist telling about corals, next underground pathway, next ... only a helicopter ride would actually cost extra. All the rest was included and overwhelmingly much. ;)

We had such a wonderful and memorable day with Reef Magic. A very special thank you to Eylul for taking such thoughtful and attentive care of my daughter and me throughout the entire day. She arranged all of our activities so smoothly and made sure we were always well looked after. Because I was feeling seasick, I was unable to join some of the other activities, but with Eylul’s kind support and company, my daughter was still able to happily enjoy everything she wanted to do. This meant so much to me. I would also like to thank our snorkelling instructor, Miki — apologies if I have spelled her name incorrectly. She was extremely professional, cheerful and reassuring. As this was my first time snorkelling, I was initially quite nervous, but she made me feel completely safe and helped me adapt calmly and confidently. Thanks to her, my first snorkelling experience became truly enjoyable. Our original trip was scheduled for August 4, but the helicopter was unable to fly because of the weather, so the trip had to be moved to August 5. We feel incredibly lucky that we still had one available day in our itinerary and were able to rearrange everything at such short notice. The entire Reef Magic team was professional, responsive and proactive in helping us resolve the situation. They clearly explained the refund amount for the cancelled activities and the expected refund timeframe, which made the whole process much less stressful. It was a truly beautiful day and one of the highlights of our trip. We are very grateful to the whole team and hope to visit again in the future.

Fantastic day. Friendly staff, very well organised. Also had the best special diet food i've ever had. Full marks for that. Most appreciated thank you. I snorkled, went on the glass bottom boat and the semi submersible. Just a shame the journey there and back take so long.

+2

Convenient tour from Cairns for seeing the Great Barrier Reef . I found it a bit long , the activities could be planned better and they should include the option of shorter stay & transfer back to Cairns for people who don’t choose the snorkeling option. The glass bottom boat and semi submarine tour offered close views of the exquisite marine life & landscape. Lunch was ok. We had included the helicopter tour in our package which was astounding; the view of GBR from top was simply stunning. It was a bit crowded perhaps because of the December holidays . Worth it for exploring the Great Barrier Reef

Top experience! Top location on great barrier reef! and superfriendly top team/staff. (semi submarine, glass bottom boat, underwaterview, helicopter tour, snorkling and good buffete)

Booking is easy and booking staff friendly and professional. The modern boat is professionally maintained and very clean. The pontoon on the reef is magical. Equipment supplied by staff is excellent and the buffet lunch is the best on the reef!

It was beautiful!! The boat ride to the pontoon (1h30) was very pleasant on the outer deck. The air conditioning was a little too cold inside for my taste. Arrived on the pontoon everything is set up very quickly. The staff is really friendly and takes the time to answer questions. The buffet is very good and suitable for everyone. The material provided; snorkel mask and fin is of very good quality. The suits are in a worse condition, but they do the job. The snorkling venue is absolutely beautiful with more or less deep reefs We also went around by helicopter: amazing! This view of the Great Barrier Reef is breathtaking! An experience not to be missed in Cairns!

+2

Good fruits for buffet lunch, the tour had some interesting stuff for kids too but there is no way they can snorkel as the water is pretty salty, the coffee on the cruise needs improvement, overall it was a good experience however I think the schedule should be explained better and repeatedly to the guests as one time announcement is not enough to get it all accurately

Definitely the stand out experience of this trip and possibly my life. The helicopter ride allows you to see the vastness of the Great Barrier Reef and it is a site to behold. We were greeted by our marine biologist and she was a treasure. She made sure that we were comfortable and then showed us all the amenities of the pontoon. The day was incredible! If you don’t want to swim, there are many activities that allow you to observe the underwater world. If you want to snorkel or dive, it’s a dream experience. Our assigned marine biologist was extremely knowledgeable and shared so many details explaining the complexities of the life in the reef. The lunch was delicious. The ability to move about on our own pace and swim beyond the borders to see the turtle in the reef made the day top notch! The only feedback that I would offer to the tour operator is to include in the description that the check in for the tour needs to be 30-45 minutes before the published “start” time. We were planning to arrive at 10:30am but at 10am I received a phone asking to arrive as soon as possible. This was not clear in the meeting instructions provided. The rest of the day was the most amazing day ever. I’ll remember it forever.