Granada Private Alhambra Tour includes Nazaries Palaces

Thank you so much for your wonderful review! We’re thrilled that we could make your last-minute visit to the Alhambra possible. It was a pleasure for Carlos to be your guide and, especially, to help your father enjoy the experience to the fullest. We truly appreciate your kind words and recommendation!

Thank you so much for taking the time to share your experience with us! We are delighted to hear that you enjoyed your tour of the Alhambra and the Nasrid Palaces, and especially that you found our private guide informative and helpful. We always aim to make our guests’ experience as enriching as possible by sharing the many fascinating details and stories behind this incredible monument. We sincerely apologize once again for the initial mistake with the booking date. We are very pleased that we were able to resolve the situation and reschedule your visit so that you could enjoy the Alhambra without missing out on this beautiful site. Thank you for your understanding and for choosing us. It was a pleasure having you with us, and we hope to welcome you back to Granada in the future!

Nous sommes sincèrement désolés de lire votre déception et regrettons vivement les désagréments rencontrés lors de votre venue. Nous comprenons parfaitement votre mécontentement, notamment si vous aviez reçu une confirmation pour la visite de 21 h 30 et que les informations communiquées à votre arrivée n’étaient pas cohérentes avec celles que vous aviez reçues auparavant. Nous souhaitons toutefois vérifier précisément ce qui s’est passé concernant votre réservation, son éventuelle annulation ainsi que le remboursement, afin de pouvoir vous apporter une réponse complète et concrète. Nous vous invitons à nous contacter directement en nous communiquant les informations de votre réservation. Nous ferons le nécessaire pour éclaircir la situation et, le cas échéant, régulariser le remboursement dans les meilleurs délais. Nous vous présentons à nouveau nos excuses pour cette expérience et espérons pouvoir rétablir votre confiance.

Thank you very much for your wonderful review. We are delighted to hear that you found the palace absolutely fabulous and that Sow’s in-depth knowledge helped make your visit so enjoyable. We will be sure to pass on your kind words to him. We hope to welcome you back again in the future for another memorable experience.

Thank you for taking the time to share your feedback. First of all, we are truly sorry that your experience did not meet your expectations and that the schedule change affected your plans. We would like to clarify that, for last-minute bookings, Alhambra tickets are sometimes released without a confirmed entry time. In these cases, the final schedule depends entirely on the availability and allocation process managed by the Alhambra authorities. Unfortunately, neither the entry time nor the moment when this information becomes available is something that we can choose or control. For this reason, our booking conditions clearly state that tour start times may be modified if necessary. We also advise guests, especially those making last-minute reservations, not to make fixed plans for the day of the visit until we confirm whether any schedule changes are required. We understand that receiving an update late in the evening before the tour was inconvenient. However, we notified you as soon as the Alhambra released the tickets and confirmed the available entry time for the following day. We sincerely regret the disappointment this situation caused and appreciate your understanding that these circumstances are beyond our direct control. Your feedback is valuable to us, and we will continue working to ensure that all booking conditions and ticketing procedures are communicated as clearly as possible.

Thank you for your kind review! We are delighted to hear that you enjoyed your visit with Richard. His passion for the history of the Alhambra and the wider region, combined with his ability to present information in a clear and engaging way, helps create a memorable experience for our guests. We are especially pleased that you found his explanations thorough while remaining easy to follow and enjoyable. We truly appreciate your feedback and will be sure to share your comments with Richard. Thank you for choosing us, and we hope to welcome you back to Granada in the future!

Thank you very much for your wonderful review! We are delighted to hear that you enjoyed your visit with Pablo. His extensive knowledge, friendly personality, and ability to keep the tour engaging while maintaining a comfortable pace are qualities that our guests greatly appreciate. We’re especially pleased that he was able to answer all of your questions and help make your experience both informative and enjoyable. Thank you for your recommendation and for choosing to tour with us. We will be sure to pass along your kind words to Pablo. We hope to welcome you back again in the future!

Thank you very much for your kind feedback! We’re delighted to hear that you enjoyed your experience and that Richard helped make the visit so special. His passion and knowledge about the history of the palaces and the area are truly something we value, and we’re glad it came through during your tour. It’s great to know you had such an enjoyable time with us. We hope to welcome you again in the future!

Thank you so much for your kind words! We’re absolutely delighted to hear that you enjoyed your private tour of the Alhambra with Maria. She is truly passionate about sharing the history and beauty of this incredible site, and your feedback about her knowledge, clarity, and understanding means a lot to us. We will be sure to pass along your lovely comments to her—she’ll be thrilled! It was a pleasure having you with us, and we hope to welcome you again in the future.

Muchas gracias por tus palabras 😊 Nos alegra muchísimo saber que disfrutaste la experiencia con María. Le encanta hacer que cada visita sea especial, y comentarios como el tuyo nos motivan aún más. Estaremos encantados de recibiros de nuevo cuando queráis. ¡Un abrazo!