Goa Kayaking Spike's Salonia Backwaters Kayaking Experience

Saw this review just now. What can I say? His booking was for 9.30 am, but he requested a change to 11.0 am as he was driving from afar, for which we readily agreed but requested him to report by 10.30 am as then we would have enough time before the tide turned. But he arrived only at 11.20 am. We had to make all the others booked on the same trip to wait for him and his mother. His mother who was booked with him was not dressed for the water and was physically challenged. She could not even bend down to sit on the kayak. As such we politely refused to take her but arranged to show her around the property with a local guide. This really put off this guest and he started arguing that we should have informed him earlier about the clothing and her condition. How are we supposed to know this? Next on the water, he saw some floating debris. This happens sometimes and is beyond our control. He berated us for choosing such a spot to do the Kayaking. We have been operating from the same point for the last so many years, absolutely without any complaint as can be seen from the reviews. After he returned, he again became confrontational saying his peace was disturbed on the water because of a loudspeaker playing from the local temple on the river bank. Guests, both local and international, have never ever complained about the soothing bhajans and devotional hymns played in the temple. This doesn't happen every day but on some days in the mornings and late evenings. Most guests find the temple bells and devotional hymns, relaxing and meditative. But this man is simply, absolutely special! Lastly because of the late start, the tide turned at 12.30 pm. Whatever is there to see, is all down stream but he again berated us because we should have taken him up stream first and then brought him back downstream, after the tide turned. He even complained about the guide because he couldn't explain a particular facet of Goa which he asked about. While we do every effort and take great pains to put in a flawless experience on the water, such guests give us a bad putdown just to vent their ire. This is simply a personal attack to defame us. He had in fact threatened me with a bad review and demanded his money back. To say that we told him to get lost, is another remarkable figment of his imagination! Need I say anymore? Really, very, very special person, indeed!

Hey thanks Imre, I'm glad that you two enjoyed the experience. Do join us whenever next in Goa for a memorable eco experience! Cheers.