C
Négative ruined my family day
Due to major transport disruptions caused by people on the tracks, all public transportation was blocked. This situation was completely out of my control. I contacted UTG Experience to ask for a very small delay, not a cancellation. My request was refused with zero flexibility, and it was impossible to speak to a real person—only automated responses. In a large city, when transport is blocked, there are no alternative options. Expecting customers to absorb the cost of circumstances like this is unacceptable. This experience shows a lack of understanding, flexibility, and customer service. I strongly recommend choosing GetYourGuide instead, as they are far more professional and accommodating. I will not use UTG Experience again.
