From Vienna Guided Day Trip to Bratislava and Budapest

This tour was a complete letdown and not what was advertised. The pickup was scheduled for 6:30 AM, but the driver arrived over 1.5 hours late. My family, including my 11-year-old child, was waiting on time in freezing cold weather near the pickup location. No proper communication or apology was given. Because of this delay, the entire tour ran behind schedule and multiple stops were shortened to make up for lost time—meaning we did not receive the full experience we paid for. The tour guide was also highly unprofessional, spending more time flirting with female guests than actually guiding, explaining, or managing the group. This made the tour feel disorganized and uncomfortable. Additionally, the tour description clearly stated that snacks and water were included, yet nothing was provided at all. This is misleading and unacceptable. I booked through TripAdvisor/Viator expecting a minimum standard of professionalism and honesty. Unfortunately, this experience fell far below expectations. I strongly advise other travelers to avoid this tour so they don’t waste their time, money, or vacation days.

Great communication with the guide prior to picking us up at our front door. Our guide took us to very interesting sites in each city and was very knowledgeable. Very enjoyable trip.

Erik was our guide He was the best ever guide and photographer We visit both Bratislava and Budapest in the same day

Amazing with with ansh he was the best guide and driver ever we sow two capital cities in the same day , lot of history and and an amazing Traditonal Lunch

We had a wonderful day tour from Vienna to Hallstatt and Salzburg! Izzy was incredibly knowledgeable and made the whole day run so smoothly for us. Both Hallstatt and Salzburg are absolutely stunning-such a beautiful part of Austria. If you have the time, they're definitely worth spending more time in, but this tour is a fantastic way to experience both in one day. The complimentary photo was such an added bonus that my parents and I truly appreciated! A big shoutout as well to Izzy's work partner (apologies for forgetting his name) who took our pictures and served us coffee on the bus—he was very helpful and made the day even more enjoyable. Highly recommend this tour!

Very good driving. Driver was a wealth of information. Both cities were very interesting! All of the stops were interesting

It was a lovely tour covering 2 beautiful cities in one day. Our guide Eric was not just a guide, he was a driver, photographer and also someone very friendly get along with the group very well. Good job Erik.

Our guide Ansh was awesome!! He was extremely knowledgeable about all of the areas we visited. He had the best tips on where to eat and get the best views. We loved Bratislava and Budapest! This was a highlight of our trip. The pick-up and drop-off at our hotel was also a nice bonus!!

The tour started with major miscommunication. Thought we would be going by at least a mini bus. We went on Viator tour in Copenhagen on such a vehicle which was good. I was emailing for more information2-3 days before to get more information and nothing till the night before. My wife has bad knees and wanted to ensure this would not pose a problem. This was now past the 24 hour cancellation window. We did get the pickup point confirmed but much earlier than expected and since we needed to travel to it had to scramble to make that work with the earlier time. Also we expected the vehicle to be at least a mini bus. 16-20 passenger and instead we were offered a car. Richard the driver said to crawl into the back and it would be fine. He had no understanding of my wife’s condition or disability. Her knees don’t work and crawling into a seat is very painful and said pain would last all day. Richard said he would talk to the tour operator which found out later did not happen. I spend the next day or two working to contact Viator about refund and after exchanging several emails no refund or even partial refund is offered. If you want a tour that crams you in to a vehicle for hours (7 passenger car for 6 people and driver ) and them to treat you like dirt if anything goes wrong the this tour may be fine for you. If you are over 50 and have any health issues at all don’t book here and don’t book with Richard as your driver. Had no sympathy for our situation or that I could not have my wife and I take part in any of the tour. Please spend extra and get a better tour operator And guide.

Richard is very good as a tour guide. Knows very well with the history of Slovakia and Budapest. Friendly and approachable.