Florence Baptistery & Opera Museum Audioguided tour with guide

Dear Guest, thank you so much for your wonderful words! We are delighted that our guide’s knowledge, friendliness, and sense of humor created such a special connection with you and your children. It is wonderful to know that music, culture, and passion made the tour even more enjoyable. We hope to welcome you all again soon! Kind regards ACCORD Team

Gentile Ospite, grazie di cuore per le splendide parole! Siamo davvero felici che abbiate apprezzato la professionalità, la competenza e la gentilezza di Ami. Sapere che, oltre alla qualità della visita, avete apprezzato anche lei come persona ci fa particolarmente piacere. Grazie per aver condiviso la vostra esperienza! Cordiali Saluti ACCORD Team

Dear Guest, thank you so much for your wonderful feedback! We are truly delighted that Yaniel made your experience in Florence so special with his impressive knowledge and engaging storytelling. We are also very pleased to hear that you enjoyed your visit to the Baptistery of San Giovanni and the Opera del Duomo Museum, and that his passion and professionalism made a real difference. We are glad that you found him kind and welcoming, and that you returned home with an even deeper appreciation of Florence and its remarkable history. Thank you for sharing such a positive experience! Kind regards, ACCORD Team

Dear Kevin, Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience did not meet expectations, particularly due to the confusion around the meeting point. Regarding this issue, it seems very likely that you were assisted by our automated chatbot at the time. Unfortunately, on that specific day we encountered a temporary technical bug, which led to incorrect information being provided both via chat and, in some cases, phone responses. This has since been fully resolved, but we understand how frustrating and stressful this must have been at the start of your tour, and we sincerely regret the inconvenience it caused. For this reason, we always recommend that customers request to speak with a live agent or contact us directly via email or WhatsApp, as this ensures the most accurate and up-to-date information at all times. As for the tour itself, we would like to clarify that the experience is designed as a multilingual audio-guided tour enhanced with live expert support. This format is specifically created to allow visitors to enjoy the attraction in their preferred language (with over 20 languages available), thanks to content curated by our art historians, while still benefiting from additional insights and assistance from our live guides in English and Italian. We understand that this style may not suit everyone’s preferences; for guests seeking a more fully personalized and interactive experience, we also offer private tours, which provide a different level of engagement. We’re sorry again that this experience did not align with your expectations, and we truly appreciate your feedback, as it helps us continue improving our services. Kind regards, ACCORD Team

Cher(e) Invité(e), nous sommes heureux que vous ayez apprécié le musée et ses magnifiques sculptures, ainsi que l’explication sur la construction du Duomo. Vos commentaires positifs nous encouragent à continuer à offrir des expériences culturelles de qualité. Cordiales salutations ACCORD Team

Dear Guest, Thank you for your wonderful review! We are delighted to hear that you enjoyed the Spanish tour and that Yaniel was a fantastic guide. Her extensive knowledge of art and her ability to explain everything clearly truly make the experience special. We hope to welcome you again soon! Kind Regards, ACCORD Team

Dear Customer, Thank you for your wonderful review! We're delighted to hear that you had an excellent experience at the cathedral and that the tour provided valuable insights. A special thanks to Barbara for her enthusiasm and dedication in making the visit engaging and informative. We appreciate your kind words and hope to welcome you again for another fantastic tour! Best regards, ACCORD Team

Dear Mary, we thank you for the time you dedicate to us. We're sorry that the experience wasn't entirely satisfying, even though I believe that some of it is due to minor issues. For example, the fact that the tickets had different times, with only minutes of difference, is entirely negligible, given that, participating in a guided tour, it is obvious that all participants enter at the same time, as indeed happened. I believe it is a good thing that the guide talked to you for so long; in doing so, she certainly managed to contextualize what is later seen during the visit. Our tours are designed and planned to provide an optimal experience, which can vary depending on the museum due to their very nature. The fact that Brunelleschi's Dome was not included was clearly specified on the product description page and on the voucher you received. I apologize again that the visit did not fully satisfy you, but I hope that the essential aspects, such as the information and narratives provided by our guide within the scope of your reservation, enriched you culturally and left you with fond memories of the wonders you visited! Best regards, ACCORD Team

Dear Sheila, we are delighted to hear that you enjoyed the tour, and we are especially pleased that our guide, a key element of the experience, met your expectations and was appreciated! Occasionally, due to last-minute customer needs, the tour may be conducted in dual languages. When this happens, we always send an email notification in advance, and if it is not preferred, we always find a solution! Nevertheless, we hope that the memories you take home with you are about the valuable information and wonders you experienced during the visit. Best regards, ACCORD Team

Grazie di averci lasciato la sua recensione. Siamo molto contenti di sapere che le sia piaciuta la visita al complesso del Duomo, è un'agglomerato di meraviglie di cui andiamo tutti molto orgogliosi. L'accesso alla cupola non è per niente facile specialmente in alta stagione e la prenotazione è obbligatoria, proprio per questo offriamo anche un tour della cupola con skip the line.