Eiffel Tower Small Group Tour with Second Floor Reserved Access

Thank you for your 4-star review and for sharing your honest feedback with us! We are glad to hear that you enjoyed the guided portion of your visit! Our guides lead our groups through security and provide an engaging live commentary on the history and architecture as you head up the Eiffel Tower to the second floor. Once on the platform, we transition guests to self-guided exploration so everyone can take in the breathtaking views, explore the exhibits, and take photos at their own comfortable pace. We appreciate you highlighting how the experience felt for you. We are currently refining our product descriptions to make this transition step completely transparent before booking so our guests know exactly what to expect from start to finish. Thank you again for taking the time to write to us, and we hope you enjoyed the rest of your stay in Paris!

Thank you for bringing this situation to our attention. We are deeply sorry to hear that you waited for 30 minutes, were unable to locate your guide, and received no response when reaching out via the app. Leaving you waiting without assistance or communication is completely unacceptable.

Thank you for sharing your feedback with us, and we are truly sorry for the stress and disruption you experienced during your time in Paris. Having your tour group depart before the meeting time specified in your confirmation details is completely unacceptable, and we understand how frustrating it was to have to chase down the group near the Eiffel Tower. Our team strives to deliver smooth operations and welcoming customer service, so hearing that the schedule miscommunication left you feeling rushed and treated unfriendliness by your guide is deeply concerning. We are immediately investigating this timing discrepancy and host conduct with our local supplier to ensure our meeting schedules and guest rosters are strictly followed. We sincerely regret that this experience ruined what should have been an enjoyable visit to the second floor.

Thank you so much for the 5-star review! We are delighted to hear that you had such a pleasant experience and that your guide provided knowledgeable insights throughout your tour of the Eiffel Tower. Having a friendly and well-informed guide makes exploring Paris's second floor and iconic views all the more memorable. We truly appreciate you taking the time to share your feedback, and we hope to welcome you on another guided tour during your next visit to Europe!

Thank you so much for the wonderful 5-star review! We are delighted to hear that Alexandra made your visit to the Eiffel Tower so special! Her combination of rich knowledge, charm, and attention to detail consistently creates a smooth and memorable experience for our guests. She will be thrilled to read your kind recommendation! We truly appreciate you taking the time to share your feedback, and we hope to welcome you on another guided tour during your next visit to Paris!

Thank you for your review! Delighted to hear that you had such a pleasant experience visiting the Eiffel Tower and that our guide Alexandra made a great impression. Great to know she was prompt, courteous, and professional, and that her insights added meaningful value to your visit. For future travelers, choosing a guided tour with a knowledgeable guide like Alexandra can greatly enhance your visit. Not only do you get to skip the guesswork, but you also gain fascinating background stories, historical context, and helpful guidance throughout the experience, making your time at the attraction far more enriching and enjoyable. Regards, Natalia

Thank you very much for your thoughtful review! Glad to hear that you had a great experience and that our guide Alexa provided excellent guidance while ensuring a smooth and enjoyable visit. We also truly appreciate your understanding regarding the crowds, as the Eiffel Tower is one of the most visited landmarks in the world and happy to know that you felt the experience was worth it and that the service met your expectations. Exploring the Eiffel Tower with reserved access with a guide like Alexa to enjoy a well-organized and enriching visit. Hope you enjoyed incredible views from the second floor. Regards, Natalia

Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that Alexandra made your Eiffel Tower Small Group Tour with Second Floor Reserved Access so memorable. Her knowledge and personality truly shine, and she’ll be delighted to know you enjoyed the experience so much

Thank you so much for your kind words! We’re delighted to hear that our guide made your Eiffel Tower Small Group Tour with Second Floor Reserved Access such a pleasant and cheerful experience. It’s wonderful to know you enjoyed the extra historical insights and would recommend her in the future.