Climbing Tour in Cassis

Tusind tak for din flotte anmeldelse! Vi er glade for, at du havde en smuk og lærerig kajaktur i Provence med Expenature. Det betyder meget for os, at du satte pris på vores guides lokale viden og formidling. Vores kajakture langs den varoiske kyst – fra Bandol til Hyères og videre mod Toulon – giver en helt særlig oplevelse af natur og hav. Vi er glade for, at udstyret levede op til dine forventninger, og at du nød det fantastiske landskab fra kajakken. Vi håber at se dig igen snart til endnu et canoë-kajak eventyr i Provence! Venlige hilsner, Expenature

Un grand merci pour ce super commentaire ! Toute l’équipe d’Expenature est ravie que vous ayez autant apprécié votre sortie canoë-kayak. En seulement trois heures, pouvoir explorer des criques secrètes, admirer des paysages sublimes autour de La Ciotat, Cassis et la côte des Bouches-du-Rhône, se baigner et profiter d’un accompagnement aussi pro et sympa, c’est exactement l’expérience que nous aimons offrir en Provence. Encore merci pour votre confiance, et à très bientôt sur l’eau pour une nouvelle aventure en canoë-kayak en Provence ! L’équipe Expenature

Hi there, We've read your second review carefully for the same booking, and we're genuinely sorry that you’ve walked away with such a negative impression of your experience — especially considering you told us at the end that you were satisfied and shared plenty of laughs with the group throughout the activity. That said, your message contains several inaccuracies we feel it's important to clarify, for the sake of transparency with future travellers. Regarding swimming: Swimming is possible for sure only on full-day tours, as it allows more time for a proper break to be sure to propose it. When you asked about swimming, your guide chose instead to take you see more into the Calanques to maximise your time exploring — which most guests really appreciate. Of course, you're always free to swim before or after the tour ! Regarding the duration of the activity: This is clearly listed as a 3-hour experience, including equipment handover, access walk (portage), safety briefing and time on the water. This is detailed at booking and again when you arrive. Portage is part of the nature-based activity and absolutely not “unpaid labour”, but simply a normal part of accessing an unspoilt natural area — especially when you're in your early twenties and fully capable. The Calanques are wild and beautiful, but they do require a bit of effort to reach. If this isn't to your liking, we also run departures from La Ciotat, with almost no portage. About the price: You actually experienced the full scope of what can be explored in a half-day, using real sea kayaks, and enjoyed exceptionally calm sea conditions. The value of the experience reflects that and we finished 30' later to be able to see it all ! About the wait at the start: We completely understand that waiting can be frustrating. That said, in the spirit of group fairness — especially while on holiday — we chose to wait for a couple who were struggling to find the meeting point. We stayed in contact and guided them in despite difficult reception. It was a collective effort, not passive downtime, and during that time you saw all paddle demonstration and equipment and kayaks where already down so no portage to start and economize yourself. And finally, regarding your tone: We're always open to constructive feedback. But the accusatory and condescending tone of your message is inappropriate. Our team has spent the last 25 years delivering respectful, nature-conscious experiences to thousands of happy participants. To label our work as “unethical” or “false advertising” is simply unfair and offensive — especially when you clearly told us that the tour matched your expectation and that you had a good time, shared jokes with the group, and gave no indication of being upset until your refund request was denied. Let’s be honest — at 21, it’s easy to lash out online when something doesn’t go your way. But that doesn’t make it right. We're still open to a calm and respectful conversation if you'd like to discuss things further. In the meantime, we wish you all the best for the rest of your trip in France — may it bring you better memories and meaningful discoveries. The Expénature Team

Thank you so much for your kind review! We’re so glad you enjoyed this beautiful sea kayaking trip through the Calanques of Provence with Expenature. Exploring the Calanques near La Ciotat and Cassis by canoë-kayak is truly a unique way to discover the natural beauty of the Mediterranean coast in the Bouches-du-Rhône region. We’re happy to hear our guide made you feel comfortable, especially with the kayaking techniques and getting in and out of the boat. And no worries about getting a bit lost — we’re always happy to wait when possible so that everyone can enjoy the adventure together. Thanks also for the helpful tips you’re sharing with future guests — water, sunscreen and water shoes are definitely must-haves! We hope to see you again soon for another kayak adventure in Provence 🌊🛶 Warm regards, The Expenature

Hello, Thank you for taking time to share your feedback. We're truly sorry that your experience didn't meet your expectations. ⏳ It's true that there was a wait at the beginning of the activity, and we understand how that could have been frustrating. However, we'd like to remind you that if you had been the ones running late, you would likely have appreciated us waiting — especially while on vacation, in a location that can be tricky to find despite our directions and communication. 📱 During the wait, a member of our team remained in contact with the latecomers — despite difficult connectivity — to guide them and try to keep the group together. So it wasn’t a passive wait, but a genuine effort to accommodate everyone. 🌞 We understand that waiting in the sun isn’t ideal, but we always do our best to make sure everyone has a great experience, grounded in respect and solidarity. We're truly sorry for the lack of empathy expressed toward those who were also looking forward to the activity. 🚣 Regarding the activity itself: the time on water was fully respected, and since your kayaks were already ahead, we were able to conserve your energy and offset the portage time by having you wait for the others. No one was penalized — the full half-day route was completed. Swimming isn't allowed during half-day outings due to the prohibition of landing in the Calanques National Park; this is only possible during full-day trips. Lastly, please know that all of our activities are led by passionate professionals who are committed to sharing the beauty of nature with care and respect. We take your comments seriously, but it does sadden us to see negative feedback shared across multiple platforms, especially as the spirit of our excursions is all about sharing, kindness, and collective flexibility. We're happy to discuss things further if you'd like. ☀️ The Expénature Team

Thank you for your wonderful review! We're thrilled to hear that you had a great time on the tour with us. Raphaelle is indeed an excellent guide, and we're glad he made your experience exploring the Calanques and visiting calanque du Mugel so enjoyable.

Thank you for your fantastic review! We’re delighted to hear that you had an incredible experience with Calanques Canoë Aventure. Raphaelle is passionate about sharing the rich history and marine biology of Les Calanques Park, and we're glad you enjoyed her insights. It’s great to know that the distance covered was a perfect balance of workout and enjoyment, with stunning views of the Blue Cave and En-Vau Calanque. We’re especially pleased that you enjoyed your lunch break there, swimming and relaxing in such beautiful surroundings. We can’t wait to welcome you back for another unforgettable adventure!