We were able to see the whale sharks and for the most part swim near them. We each had 2 opportunities to swim/see the whale sharks that were in the area. Each attempt was approximately 10 minutes each which was adequate. We were given a cold cut sandwich for a snack with a beverage and the lunch consisted of a fish ceviche which was ok for those that like fish but if you had an allergy to seafood which my wife had then you were out of luck. You would just have another sandwich. The cost for the excursion was rather expensive being well over $200 per person when tips etc were added in. What I didn’t like was being conned into renting a wet suit for $15 after being told that with a life jacket on, you wouldn’t be able to swim to keep up with the whale sharks, but with a wetsuit you don’t need a life jacket so you can then swim better to kept up with the whale shark. Makes no sense, l can swim well enough with a life jacket on to keep up with the whale sharks. You use the fins to propel you through the water not your arms. Also a wetsuit won’t keep you afloat which is the purpose of using a life vest so having those with wetsuits not wear a life vest is a serious safety issue. They had us all were a life vest of the way out to where the whales sharks were but not on the way back. Makes no sense. Also the cost of the pictures was price gouging to the extreme. They took pictures using a GoPro and would email the pictures. When we returned back to the original business location to see the pictures that were taken and to purchase the ones that were wanted. It was very disorganized to locate which photos/videos were of you or someone else so after about 15 minutes you got most of the pictures that pertained to you then you got the bill. J was told 2250 pesos for my pictures which was reduced to an even 2000 pesos($118) USD approximately which is a lot to just have a some pictures emailed over with no frames etc. so with the initial $187 ea. $20 fee pd at the site, $15 for a wet suit that I was told was necessary to get the best experience, then a tip for the crew, bus driver and then the cost of the pictures, the lack of good lunch. No worth the price.
Cancun Whale Shark Encounter from Cancun





At a glance
- Duration
- 4–5 hours
- Price from
- $187 / person
- Rating
- 4.7 / 5 · 188 reviews
- Languages
- EN, ES
- Group
- Small group, up to 20
- Cancellation
- Free cancellation
- Meeting point
- Our own private marina is conveniently located in Punta Sam right next to the Isla Mujeres ferry terminal and the Villa del Palmar hotel. Please arrive 30 minutes before the schedule departure time.
- Confirmation
- Instant
Prices checked on Sep 11, 2026Things to do in Cancun
Description
Come join us in this once in a lifetime experience and live the most incredible adventure swimming beside this ocean’s gentle giants, your encounter will be supervised by our very experienced guides not to mention you’ll be wearing our snorkeling gear certified by National Geographic Snorkeler. We start the adventure picking you up from any hotel in Cancun, Riviera Maya or Playa del Carmen to take you to our new private marina in Punta Sam in Cancun. After a light breakfast we board and head to the Whale Shark protected area where, after finding them, we will start the dives, 2 to 3 per person, always in couples and with our certified guide. After the dives it is not over, before we head back to our marina we will visit beautiful Playa Norte beach in Isla Mujeres where you will have an hour to relax and enjoy the best ceviche prepared by our crew! Then we go back to our marina in Cancun where our a/c vans will take you back to your hotel or condo.
Tour Options
Itinerary
After the dives, we will head to this beautiful beach in Isla Mujeres where you can do some more snorkeling, and taste the famous Captain Ceviche!
Highlights
What's included
Pickup Locations & Times
We will confirm the exact pickup time and location on the day before the activity.
Traveller Ratings
Important Information
- Wheelchair accessible
- Not recommended for travelers with spinal injuries
- Infants and small children can ride in a pram or stroller
- Not recommended for pregnant travelers
- Travelers should have at least a moderate level of physical fitness
- Children must be accompanied by an adult
- Dress code casual, don't forget your swimsuit!
- Operated by a bilingual guide
- Vegetarian option is available, please advise at time of booking if required
- Pregnant women are not allowed for safety reasons and as per federal regulations.
- Even though the probability of seeing whale sharks is very high, we cannot guarantee sightings.
Frequently asked questions
How long does Cancun Whale Shark Encounter from Cancun take?
Cancun Whale Shark Encounter from Cancun lasts about 4–5 hours. The itinerary has 1 stop.
How much does Cancun Whale Shark Encounter from Cancun cost?
Prices start at $187 per person for this Cancun experience, booked through Viator with the price shown before checkout. There are 2 booking options, so the final price depends on the option you choose.
Can I cancel Cancun Whale Shark Encounter from Cancun for free?
Yes. Cancel at least 1 day before the start for a full refund. Later cancellations are non-refundable.
Is hotel pickup included?
Yes, pickup is offered. We will confirm the exact pickup time and location on the day before the activity. Pickup points include MEET_AT_DEPARTURE_POINT, CONTACT_SUPPLIER_LATER, LOC-6eKJ+or5y8o99Qw0C8xWyFGVDe2hMW+o9Ih2AFzxgrA=.
What languages is Cancun Whale Shark Encounter from Cancun offered in?
The experience is available in EN, ES.
Is this a private or a group tour?
It is a small-group experience with a maximum of 20 participants.
Is the tour suitable for children?
Infants and small children can ride in a pram or stroller Children must be accompanied by an adult
Is the tour wheelchair accessible?
Wheelchair accessible
Reviews(188)
The patience of the guides, the friendliness of the guide and captains was amazing! The ceviche was the best thing for lunch at Isla Mujeres! I cannot say enough about the experience! I will be coming back next season!
The guide, Nate and the captain, Julian, were excellent in guiding us. They clearly explained the rules and the process during the boat ride. Nate was attentive and helped us have a memorable experience when were swimming with the whale sharks. It is an awesome experience and we highly recommend it. If you go, try to get Nate & Julian are the team you go with. They are very experienced and know what they are doing.
Excellent experience. It is something that is very much worth experiencing. The boat was very good, the guide excellent, and the experience incredible.
We were on the Alma Luisa, Nate our guide and Julian our captain did a great job. Got us right next to the sharks and made sure we got great views. The photos at the end were pricey, but we had to buy them they were so cool. Could have used some beers on board for the civiche after the dive, but a great experience overall.
If swimming with whale sharks is on your bucket list… stop researching and just book with Cancun Whale Shark Encounters. Seriously. It was one of the coolest things I’ve ever done, and I’d do it again tomorrow. It’s a long day, but I promise you… every minute is worth it. When I was researching tours, there were a few things nobody really explained, so here’s the stuff I wish I had known: 1. TAKE. THE. ANTI-NAUSEA. MEDICATION. I’m not kidding. The whale sharks are about 20+ miles offshore, and you’re riding in a fast, open boat. The ocean can get pretty sporty. Even if you don’t usually get seasick… take the medication. And if you had one too many margaritas the night before? Definitely take the medication. Half our boat learned this lesson the hard way. 2. Don’t stress about the number of boats. Our guide told us there were around 50 boats out that day. My first thought was, “Well… there goes this experience.” Wrong. There were 30+ whale sharks everywhere. It was absolutely unreal watching these gentle giants casually cruising around while everyone respectfully took turns. 3. They genuinely care about the whale sharks. Each boat only carries eight guests, and only two swimmers plus your guide get in the water at a time. The captains and guides all work together, communicating constantly to make sure the whale sharks aren’t crowded or stressed. I really appreciated that they protect the experience for both the guests and the animals. 4. Ninety seconds sounds short… until you’re swimming with a bus. Your swim is about 90 seconds each time. I remember hearing that and thinking, “That’s it?” Trust me… these whale sharks are MASSIVE, and they absolutely fly through the water. You won’t keep up for long. Somehow those 90 seconds feel like forever, and yet somehow not long enough at the same time. It’s honestly hard to describe until you experience it. 5. Seasickness can ruin your day. We were lucky enough to swim twice. Unfortunately, four people on our boat were so seasick they never even got in the water. I felt terrible for them because they traveled all that way and missed out on something truly incredible. So… one last time for the people in the back… TAKE THE ANTI-NAUSEA MEDICATION. 6. I’d do this again in a heartbeat. The crew was fantastic. Willy and Baby Face were Professional, organized, funny, and passionate about what they do. You could tell they genuinely cared about giving everyone an amazing experience while protecting these incredible animals. Swimming alongside the largest fish on Earth is one of those moments that makes you realize just how amazing our planet really is. Thank you, Cancun Whale Shark Encounters, for giving us a memory we’ll never forget. Now if you’ll excuse me… I’m already trying to figure out when I can come back and do it again.
Excellent!! Isaac and Cindy were great! Our tour had so many whale sharks approximately a pod of 50+ it was amazing! They handled everyone with care and sensitivity! It was a great experience. We had 2 swims with the whale sharks if we wanted and were in the water until Cindy was satisfied our group had a good experience at that time. Total excursion lasted about 5 hours.
A wonderful experience. Captain Luis and his incredibly helpful assistant, Mia, made sure we made the most of our time out where the whale sharks congregate. My buddy and I each had two snorkeling tour and I could tell Luis knew exactly how to angle his boat so we jumped off just in time to get an incredible view of these wonderful creatures as they glide by. Mia was great at spotting other whale sharks in the vicinity and leading us to other close encounters of the amazing kind. We ended anchored on the beach Playe Norte where we were served a dish of ceviche and guacamole. Yum, yum!
This tour was awesome!!! Galvani was our guide and Gustavo was our Captain. They were very friendly and accommodating. They spoke English very well! We saw fly fish, dolphins, a sea turtle, manta rays, and TONS of whale sharks!! Our pictures and videos are amazing as well! Thank you for a fun day and very tasty ceviche!!
Geovannie and Gustavo were fantastic guides and captains. They put us right on the sharks and were great with the kids as well. 5 star experience
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