Cancun Airport Shared Shuttle to Holbox Chiquila Port

Once the area was found very comfortable and safe transfer. Driving through the tiny towns was very interesting. I would highly recommend this transfer rather then renting a car.

Absolutely fantastic service. WhatsApp communication beforehand meant I was able to contact the service when my flight was delayed and then I couldn’t find the pick up spot. They helped me find it and waited an extra five minutes for me as the next one was full. Would recommend!

comfortable car, perfectly on time. the driver explained well how to get to the meeting point and was available for doubts and questions

The shuttle pickup was very convenient as it was close to the airport exit. Our driver had a sign that was easily identified.

Excellent driver was at the pickup spot early, drive to Chiquila was good and instructions were very clear

We thought we were very prepared for this shuttle experience after reading through all the guides and notes from the company but we had a very challenging time. We arrived at terminal 3 and knew we needed to go to terminal 2, but there were no instructions on where to catch the free shuttle between terminals. After lots of haggling, asking for help, and wandering around we found the shuttle and made it to terminal 2 about fifteen minutes before our scheduled departure time-no big deal. We tried to locate the welcome bar which would have been a success if it hadn’t been completely under renovation and essentially not there. We didn’t get any messages and there is no free WiFi at the airport that we could use, so again, asked strangers at the airport where we should go, and if we could use their phone to try and make a call to the shuttle operator. As our departure time came and went with no Sign of the van or driver we became increasingly anxious. When we found someone who would let us use their phone, the first person we spoke to hung up on us while we were on hold, maybe a mistake? The second time we called, after switching to our own phone but incurring international charges, they said we were booked for the wrong day- which doesn’t make sense because all of the tickets and confirmations had the correct day and time. Finally the woman we spoke to said someone was on their way to get us and would be there in five minutes. I insisted she stay on the phone with us u til we found the driver. When we found the driver, he did have a sign with our name on it, but it was nearly 30 Minutes after our departure time- he was just late to arrive. Note that the tour operator had emailed us the day of our pick up, while we were on our international flight with no WiFi, with an update saying the welcome bar was under construction (but not indicating if their location had changed or if there would be a delay). Thankfully I was able to make these international calls after failing to use strangers phones (thank you to those kind folks who helped us). Otherwise we would have never found the driver, maybe never picked up, and definitely had a worse time than we already did. Learn from our mistake- ask ahead of time where to get the terminal 2 free bus, ask the shuttle company ahead of time exactly where to meet and confirm the day and time (I thought we wouldn’t need to do this given the details provided at booking…. But here we are). We will not be using this service again, but can understand how maybe some of this was an oversight on our end.

Great communication on WhatsApp before the trip. A little more communication from the drivers as to what shuttle we’re supposed to board would be nice, but it is what it is. Fast, fun, scenic drive through small towns on the way to the Holbox ferry. Definitely will use them again!

Oliver was knowledgeable and had interesting facts about Holbox. He was pleasant and we had a great conversation throughout the trip.

So cramped and uncomfortable. We are taking Ado back, rather than thus uncomfortable ride. My husband's back hurt for days after.

Our driver was not named Mario Andretti but that's what I'm calling him. He knew the backroads, avoided potholes and we slid in sideways a few minutes before the ferry departure. Awesome trip. I am a very nervous passenger but I just went with the flow. Good communication, recommend using them.