Bio Bay Tour Vieques – Full Clear Canoes Experience

If I could give this zero stars I would. Shame on the company as well as viator. The company failed to inform me at the time of booking that my family would HAVE to stay overnight due to ferry times. Upon calling and complaining, Viator allowed them to CHANGE their listing to include the information that was not present during my initial booking and my initial call to ask for a refund. Instead of assisting me in recieving my refund back Viator let the company be sneaky. I am so dissapointed. I was on vacation with my young children who were so excited about this experience and it left them in tears---very unprofessional viator!

This was such a beautiful experience! The clear kayaks is a must because you can see the lights under you! Our guide was Javier and he was amazing! He was very knowledgeable and made us feel safe and comfortable considering we were rowing in the dark. Booking this excursion is a must!

It was great. Very bright. Guides were great and very informative. We even got an astronomy lesson. Go when it's darkest, around a new moon if possible.

English: If you're deciding whether to book this, just do it. We did the clear kayak tour and seeing straight through the water while the bioluminescence lit up around us felt like paddling through stars. Truly a bucket list experience. Our guide Ivan made it unforgettable, a 20/10 easily. He explained everything with real knowledge and passion, answered every question, and even gave us great tips for the rest of the island. He explained why they protect this bay so carefully, no swimming, no motor boats, and you can feel that this team actually cares about preserving it, not just running tours. The whole crew, including our driver Torres, made the night feel special. They even helped a couple who had booked with a dfferent company and were a no show. Book now, you won't regret it! Español: Si estás pensando reservar, hazlo! Hicimos el tour en kayak transparente y ver el agua debajo mientras la bioluminiscencia se encendía se sintió como remar sobre las estrellas. Una experiencia que hay que vivir sí o sí. Nuestro guía Ivan hizo que fuera inolvidable, un 20 de 10. Explicó todo con conocimiento y pasión, respondió cada pregunta y hasta nos dio buenas recomendaciones para el resto de la isla. Nos explicó por qué cuidan tanto esta bahía, nada de nadar, nada de botes de motor, y se siente que a este equipo de verdad le importa preservarla, no solo hacer tours. Todo el equipo, incluyendo a nuestro conductor Torres, hizo que la noche se sintiera especial. Incluso ayudaron a una pareja que había reservado con otra agencia y no estaban ahí. Reserva, no te vas a arrepentir!

You won’t experience anything else like this. The clear kayaks are the only way to do it. Not only is this tour educational on the bio bay, but it also give you great facts about the stars

Terrible experience from beginning to end. The customer service is absolutely horrible, and once they have your money, it feels like they could care less about actually helping you. I tried getting assistance with my concerns and was met with poor communication, no accountability, and a complete lack of concern. This experience felt like a total rip-off. The way this company handles customers is misleading and extremely unprofessional. I would strongly recommend that anyone considering booking with them read everything carefully and think twice before giving them your money. I personally would never book with this company again. Based on my experience, their business practices felt deceptive, and the level of customer service was unacceptable. Save yourself the frustration and book with a more reputable company that actually values its customers.

Terrible experience from beginning to end. The customer service is absolutely horrible, and once they have your money, it feels like they could care less about actually helping you. I tried getting assistance with my concerns and was met with poor communication, no accountability, and a complete lack of concern. This experience felt like a total rip-off. The way this company handles customers is misleading and extremely unprofessional. I would strongly recommend that anyone considering booking with them read everything carefully and think twice before giving them your money. I personally would never book with this company again. Based on my experience, their business practices felt deceptive, and the level of customer service was unacceptable. Save yourself the frustration and book with a more reputable company that actually values its customers.

We planned all the stuff to take photos out there but it was too dark and our phones wouldn’t capture the glowing, so I recommend not even fussing with it and just go out and experience it and enjoy it!! It’s so cool- just incredible. My teen sons and I all loved it and there were times we just sat quietly in our boats enjoying the calm & the breeze. Totally worth it and great night!

This is part of what I wrote, “My main concerns were that: 1) I paid for my family to go on a 1.5 hour kayak; it was only about 42 minutes, so I definitely felt ripped off; other customers on the tour felt the same way. At one point before we started, we sat in a really hot bus for about 10 minutes, waiting 2) I came prepared with multiple clothing options, so I could change in my car before the tour, in case someone from your company at check in said a different clothing option was better. I asked at check in, if any clothing option was better (like regular street clothes vs a bathing suit), the person from your company said any clothing was fine. I therefore went in my street clothes, cotton shorts, cotton underwear, cotton shirt. Come to find out when we got to the canoes, that there weren’t elevated seats like regular canoes, and since we were the second group of the night, the insides of the canoes were wet with a decent amount of water sloshing around, so for 42 minutes, I sat in my cotton clothes and underwear wet, so it wasn’t the most comfortable. If I would have known, especially after asking at check in that night, I would have, and had my family wear swimsuits. 3) I booked this tour weeks in advance, it didn’t say anything about having to share a canoe with a stranger if our family was an odd number. At the tour, We were told that there weren’t enough canoes for the family member to go on their own, so they had to go with a stranger, and that stranger didn’t want to explore much in the canoe, so that family member was disappointed and said it was a boring. Booking that far in advance, I would have hoped that the correct amount of canoes would have been available to account for the situation. 4) I specifically bought my family members water shoes, for this kayak. It would have been nice to know ahead of time that we were weren’t even allowed to wear shoes in the canoe, and therefore I wouldnt have wasted the money or space in our luggage to bring them”

Such a cool experience!! Completely worth every minute!! Everybody is so nice & funny!! This is a trip of a lifetime!